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3126226
Counselling
Description
counselling hrm
No tags specified
counselling
counsellor
counsel
Mind Map by
Joseph Tan Jiunn
, updated more than 1 year ago
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Created by
Joseph Tan Jiunn
over 9 years ago
45
1
0
Resource summary
Counselling
Problems that requires counselling
Internal Problems
Personality
Work Stress
Reduced Production
Increased errors
External Problems
Marriage
Finance
Health
Effective counselling process
STEP 1: Develop Rapport
STEP 2: Determine Problems
STEP 3: Determine the Goals
STEP 4: Action Plan
STEP 5: Evaluation & Follow up
Skills for counselling
Listening
Empathy
Questioning
Observing Body Language
Paraphrasing
Benefits of Counselling
Individual
Personal Development
Benevolence
Motivation
Less stress
Motivation
Organisation
Decrease number of turnover, absenteeism
Improvement in employee performance & productivity
Monitor organisational health
Increased loyalty
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