3133713
Description
Mind Map by Natalie West, updated more than 1 year ago
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Created by Natalie West
over 9 years ago
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DELIVERING AT PACE
- QUALITY RESULTS POOR NEGATIVELY IMPACTING KPI'S
- VOLUNTEERED TO MAKE IMPROVEMENTS, 2.0% AIM
- RESEARCHED WHAT WAS CONTRIBUTING TO POOR RESULTS
- IDENTIFIED COMMON TRENDS WITH LOCATING GUIDANCE THROUGH TEAM DISCUSSIONS/QSC
- MET WITH SMT/QSC HIGHLIGHTING ISSUES THAT COULD BE IMPROVED QUICKLY
- UTILIZED BUZZ SESSIONS DISCUSSED GUIDANCE SUBJECT TO CHANGE AND ISSUED
ELECTRONIC HELPCARD WITH HYPERLINKS
- REVIEWED FEEDBACK GIVEN AND ORGANIZED SWEEP UP SESSIONS FOR LARGER CONTRIBUTION
- EMAIL NON-URGENT QUERIES AND LIASON WITH CENTRAL GUIDANCE TEAM TO GET DETAILED ANSWERS FOR OTHERS
- SHADOWING TO OBSERVE USING GUIDANCE EFFECTIVELY
- SHADOWING TO OBSERVE USING GUIDANCE EFFECTIVELY
- EMAIL NON-URGENT QUERIES AND LIASON WITH CENTRAL GUIDANCE TEAM TO GET DETAILED ANSWERS FOR OTHERS
- REVIEWED FEEDBACK GIVEN AND ORGANIZED SWEEP UP SESSIONS FOR LARGER CONTRIBUTION
- UTILIZED BUZZ SESSIONS DISCUSSED GUIDANCE SUBJECT TO CHANGE AND ISSUED
ELECTRONIC HELPCARD WITH HYPERLINKS
- MET WITH SMT/QSC HIGHLIGHTING ISSUES THAT COULD BE IMPROVED QUICKLY
- PROPOSED ACTION PLAN WITH LONGER TERM SOLUTIONS WHILST ANTICIPATING POTENTIAL CHALLENGES
- IMPROVEMENT FROM 96.70% TO 98.72% = 2.02% IMPROVEMENT EXCEEDING TARGETS
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