Effective Customer Service

Customer service - the experience that a customer gets when dealing with a business and the extent to which that experience meets and exceeds customer needs and expectations,.
Meeting the needs of customers
1. Customers will buy a product if it meets their needs. So getting the product right is essential for success of any business.
Customer service refers to the methods a business uses to enhance or improve the experience a customer has when using goods or services of that particular business.
Quality in business, quality is meeting a standard that satisfies a customers needs.
On time service - getting a product to the customer when they want it will encourage repeat purchases.
Businesses must innovate to stay ahead of compatiion which if they are the best brings new customers
successful businesses are ones which can identify problems, and whith that problem they can solve it to help the customers feel more happy about the business which makes them want to come back and use that business.

Resource summary

	Created by Beth Thornton over 9 years ago