5239048
Description
Mind Map by farzanajeffri, updated more than 1 year ago
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Created by farzanajeffri
over 8 years ago
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Project
Communications
Management
- 3 Main Processes in Project
Communications Management
- 1. Planning communications management
- A communication managements plan is a
document that guids project communications.
- Includes:
- 1. Stakeholder
communication
requirements
- 8. A glossary of common terminology
- 8. A glossary of common terminology
- 2. Information to be communicated,
including format, content, and level of
detail
- 3. Who will receive the
information and who
will produce it
- 4. Suggested methods or
technologies for conveying the
information
- 5. Frequency of Information
- 6. Escalation procedures for updating the
communications management plan
- 7. Revision procedures for resolving issues
- 1. Stakeholder
communication
requirements
- Includes:
- A communication managements plan is a
document that guids project communications.
- 2. Managing communications management
- Using a project management information system,
you can create and organize project documents,
schedules, meeting minutes, and customer
requests
- Project managers must determine the best way to create and
distribute the information.
- Selecting the Appropriate
Communication Methods and Media
- 3 broad classifications for
communication methods
- Interactive communication
- Two or more people interact - ensures common understanding
- Two or more people interact - ensures common understanding
- Push communication
- ensures that information is distributed, but does
not guarantee that it is received or understood
- ensures that information is distributed, but does
not guarantee that it is received or understood
- Pull communication
- Information is sent to recipients at their request
- Information is sent to recipients at their request
- Interactive communication
- 3 broad classifications for
communication methods
- Reporting Performance
- Keeps stakeholders informed about how
resources are being used to achieve project
objectives
- Two types of reports
- Status reports
- describe where the project stands at a
specific point in time
- addresses
- time
- scope
- cost
- time
- describe where the project stands at a
specific point in time
- progress reports
- describe what the project team has
accomplished during a certain period
- describe what the project team has
accomplished during a certain period
- Status reports
- forecasts
- Status review meetings
- Keeps stakeholders informed about how
resources are being used to achieve project
objectives
- Using a project management information system,
you can create and organize project documents,
schedules, meeting minutes, and customer
requests
- 3. Controlling communictions management
- Goal: to ensure the optimal flow of information
throughout the entire project life cycle.
- It is often beneficial to have a facilitator from
outside the project team assess how well
communications are working.
- It is often beneficial to have a facilitator from
outside the project team assess how well
communications are working.
- Inputs
- 1. Project management plan
- 2. Project communications
- 3. Issue logs
- 4. Work performance data
- 5. Organizational process assets
- 1. Project management plan
- Goal: to ensure the optimal flow of information
throughout the entire project life cycle.
- 1. Planning communications management
- Goal: To ensure timely and appropriate
gneration, collection, dissemination, storage
and disposition of project information.
- Keys to good communication
- Focusing on Group and Individual
Communication Needs
- Formal and Informal Methods for
Communicating
- Distributing Important Information in
an Effective and Timely Manner
- Setting the Stage for
Communicating Bad News
- Understanding Communication Channels
- As the number of people involved in
a project increases, the complexity of
communication increases due to an
increase in number of
communication channels
- number of communication channels = n(n-1)/2
- As the number of people involved in
a project increases, the complexity of
communication increases due to an
increase in number of
communication channels
- Focusing on Group and Individual
Communication Needs
- Suggestions for Improving Project Communications
- Developing Better Communication Skills
- Running Effective Meetings
- 8 Guidelines to do so
- Determine if a meeting can be avoided
- Define the purpose and intended outcome
of the meeting
- Determine who should be attending the meeting
- Provide an agenda to the participants before
the meeeting
- Prepare handouts and visual aids, and make logistical
arrangements ahead of time
- Run the meeting professionally
- Set the ground rules for the meeting
- Build relationships
- Determine if a meeting can be avoided
- 8 Guidelines to do so
- Using E-mail, Instant Messaging, Texting, and
Collaborative Tools Effectively
- Developing Better Communication Skills
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