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5404492
dealing with angry customers
Description
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Mind Map by
sgheorghe
, updated more than 1 year ago
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Created by
sgheorghe
over 8 years ago
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Resource summary
dealing with angry customers
apologise
listen
body language
ask questions
feedback/summarise the facts
find out what they want
give solutions
Media attachments
0caf5f85-c27b-419d-910c-f5310b142353 (image/jpg)
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f117977d-591c-4c1d-a9a9-0da6e76259ab (image/jpg)
e0578b24-a723-4bf7-bcc6-f8e443d68b3f (image/png)
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