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547607
The IT Professional
Description
Cisco It Essentials Mind Map on The IT Professional, created by rgreen on 13/02/2014.
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cisco it essentials
cisco it essentials
Mind Map by
rgreen
, updated more than 1 year ago
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Created by
rgreen
over 10 years ago
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Resource summary
The IT Professional
Technician resources
Websites
Diagnostic tools
Co-workers
Email
determine the problem
know
relate
understand
Ethical and Legal considerstations
share sensitive customer information
it is permissible(not allowed)to
workstation ergonomics
communcation skills and troubleshooting
Personal experince
Support vendors
Online FAQs
Manfacturner manuals
types of difficult customer
talkative
Rude
angry
knowledge
Inexperinced
Cyber law
system adminstrators
law enforcement
Wireless Communications
primary elements
data storage
Security Professionals
How to put the customer on hold
let the customer finish speaking
Ask the customer if you could give me a minute
Troubleshooting
identify the problem
Establish a theory
Test the theory
Establish the plan of action
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