580079
Employee Best Practices
- Workstation ergonomics
- Time management
- Stress management
- Observing Service Level Agreements (SLA)
- Contract that defines expectations
between an organisation and the
service vendor
- The technician's job is to honour the SLA
- An SLA includes
- Response time guarantees
- Equipment and software that is supported
- Where service is provided
- Preventive maintenance
- Diagnostics
- Part availability
(equivalent parts)
- Cost and penalties
- Time of service availability
Annotations:
- for example, 24x7 or Monday to Friday, 8 am to 5 pm
- Response time guarantees
- Contract that defines expectations
between an organisation and the
service vendor
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