Advanced Troubleshooting

Six steps of troubleshooting
1. Step 1: Identify the problem
  1. Open-ended Questions
    1. How often does the computer fail to start?
    2. What type of computer do you have?
  2. Close-ended Questions
    1. Has anyone used the computer?
    2. Do you have Windows installation media available?
2. Step 2: Establish a Theory
  1. Incorrect jumper settings
  2. Computer power problems
3. Step 3:Test the Theory
  1. Restart the computer
  2. Reset the jumper
4. Step 4: Establish a Plan
  1. Manufacturer FAQs
  2. Helpdesk Repair Logs
5. Step 5: Verify Full System
  1. Reboot the Computer
  2. Print a Document
6. Step 6: Document Finding
  1. Discuss the solution implemented with the customer
  2. Document any components you used in the repair
Operating System
1. Problems can be attributed to hardware, software, networks, or some combination of the three.
2. A stop error is a hardware or software malfunction that causes the system to lock up.
3. To prevent errors, verify that the hardware and software drivers are compatible.

Resource summary

	Created by 애스톤 (Aston) almost 11 years ago