582528
Description
Mind Map by 애스톤 (Aston), updated more than 1 year ago
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Created by 애스톤 (Aston)
over 10 years ago
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Advanced
Troubleshooting
- Six steps of troubleshooting
- Step 1: Identify the problem
- Open-ended Questions
- How often does the computer fail to
start?
- What type of computer do you have?
- How often does the computer fail to
start?
- Close-ended Questions
- Has anyone used the computer?
- Do you have Windows installation media
available?
- Has anyone used the computer?
- Open-ended Questions
- Step 2: Establish a Theory
- Incorrect jumper settings
- Computer power problems
- Incorrect jumper settings
- Step 3:Test the Theory
- Restart the computer
- Reset the jumper
- Restart the computer
- Step 4: Establish a Plan
- Manufacturer FAQs
- Helpdesk Repair Logs
- Manufacturer FAQs
- Step 5: Verify Full System
- Reboot the
Computer
- Print a
Document
- Reboot the
Computer
- Step 6: Document Finding
- Discuss the solution implemented with the
customer
- Document any components you used in the
repair
- Discuss the solution implemented with the
customer
- Step 1: Identify the problem
- Operating System
- Problems can be attributed to hardware, software, networks, or some combination of the
three.
- A stop error is a hardware or software malfunction that causes the system to lock up.
- To prevent errors, verify that the hardware and software drivers are compatible.
- Problems can be attributed to hardware, software, networks, or some combination of the
three.
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