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582538
Advanced Troubleshooting
Description
Cisco IT Essentials Mind Map on Advanced Troubleshooting, created by stefany.paezmor- on 26/02/2014.
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cisco it essentials
cisco it essentials
Mind Map by
stefany.paezmor-
, updated more than 1 year ago
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Created by
stefany.paezmor-
over 10 years ago
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Resource summary
Advanced Troubleshooting
Steps of troubleshooting
Identify the problem
Establish a theory of probable problems
Test the theory to determine the problem
Establish a plan of action to resolve the problem and implement solution
Verify full system functionality
Document findings
Open- ended questions
What operating system is installed on the computer?
Close- ended questions
Does anyone else have this problem?
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