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CompTIA A+

Description

Quiz on CompTIA A+, created by jackmartin1999 on 13/01/2015.
jackmartin1999
Quiz by jackmartin1999, updated more than 1 year ago
jackmartin1999
Created by jackmartin1999 almost 10 years ago
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Resource summary

Question 1

Question
A first time PC owner drops off their brand new PC for service, reporting that it is slow and the memory should be 12GB according to the box but only reports 4GB. The RAM voltage was set improperly; one chip needed to be reseated and the BIOS had to be set to use the triple channel architecture. When picking up the PC the customer asks what was wrong. Which of the following would be the MOST appropriate response for this customer?
Answer
  • “Your PC's memory was installed incorrectly. I removed it and put it back in. Additionally the XMP profile needed to be adjusted for TCA.”
  • “It was very complicated and technical in nature. If you do not mess with the settings, it should be fine from now on.”
  • “You had the DDR3-1600 set up wrong; you set it for 1.5v and single channel.”
  • “The PC's memory, or RAM, needed to have the correct settings applied to be utilized correctly. It should work fine now.”

Question 2

Question
A technician would like to load an operating system CD on startup. Which of the following settings would a technician change in the BIOS?
Answer
  • Enable TPM
  • Enable BIOS password
  • Disable TPM
  • Boot sequence

Question 3

Question
During which of the following phases of the imaging process is the latent image exposed to toner?
Answer
  • Charging
  • Developing
  • Exposing
  • Transferring

Question 4

Question
Which of the following is an APIPA address?
Answer
  • 10.10.x.x
  • 169.254.x.x
  • 192.168.x.x
  • 255.x.x.x

Question 5

Question
Which of the following expansion slots would support the HIGHEST transfer speeds for high-end graphics cards? (Select TWO).
Answer
  • PCIe
  • AGP 8x
  • PCI
  • ISA
  • AGP

Question 6

Question
Which of the following configurations would be set after installing a new modem card?
Answer
  • Proxy server settings
  • Workgroup name
  • COM port number
  • Expansion port

Question 7

Question
Which of the following devices would need to be configured to block specific ports and protocols from entering the network?
Answer
  • Bridge
  • Firewall
  • Port replicator
  • Gateway

Question 8

Question
Which of the following is the appropriate interface to connect an optical mouse and keyboard to a computer?
Answer
  • IEEE 1394
  • USB
  • Serial
  • eSATA

Question 9

Question
Which of the following memory features allows for the protection against random inconsistencies in the transfer of the data?
Answer
  • Low latency
  • Dual channel
  • ECC
  • Single channel

Question 10

Question
Which of the following memory types is MOST commonly found in Pentium 4 class and newer desktop PCs?
Answer
  • SIMM
  • RAMBUS
  • SODIMM
  • DIMM

Question 11

Question
A workstation would MOST likely be connected to an office network using which of the following cable types?
Answer
  • eSATA
  • Bluetooth
  • SCSI
  • Ethernet

Question 12

Question
Which of the following parts of a laptop screen provides illumination for the LCD?
Answer
  • Inverter
  • Backlight
  • Inverter connector cable
  • Bezel

Question 13

Question
Which of the following safety devices would be employed to prevent static discharge between a computer and a technician?
Answer
  • Non-Magnetic screwdriver
  • Voltmeter
  • Electrical tape
  • ESD mat

Question 14

Question
To configure two drives for MAXIMUM performance, which of the following RAID type should be used?
Answer
  • RAID 0
  • RAID 1
  • RAID 5
  • RAID 10

Question 15

Question
A technician is tasked with selecting components to build a computer that will be used for computer aided drafting and computer aided modeling. Which of the following components are the BEST choices? (Select TWO).
Answer
  • Triple channel memory
  • MIDI sound card
  • TV tuner
  • Onboard graphics
  • Socket 1366 CPU

Question 16

Question
Which of the following wireless protocols is limited to operating in the 5 GHz range ONLY?
Answer
  • 802.11a
  • 802.11b
  • 802.11g
  • 802.11n

Question 17

Question
Which of the following printing technologies uses piezoelectric pressure pads to produce small bubbles that are moved to the paper?
Answer
  • Impact
  • Thermal
  • Laser
  • Inkjet

Question 18

Question
When installing a printer in Windows, which of the following is the purpose of the Additional Drivers button on the Sharing tab in the printer’s properties?
Answer
  • To add additional drivers to emulate a different printer
  • To add additional drivers for other printers on the computer
  • To add additional drivers for other operating systems
  • To add additional drivers for different printing modes

Question 19

Question
Which of the following is MOST likely to have a physical switch on a laptop that allows it to be turned off without going into the BIOS?
Answer
  • External display
  • Webcam
  • Overclocking
  • Wireless

Question 20

Question
Which of the following will help protect against brown outs?
Answer
  • Power supply
  • Anti-static strap
  • Surge suppressor
  • Battery backup

Question 21

Question
ECC memory is primarily used in which of the following computers?
Answer
  • Tablet
  • Desktop
  • Server
  • Laptop

Question 22

Question
Which of the following protocols would an email client use?
Answer
  • HTTP
  • SNMP
  • POP3
  • SFTP

Question 23

Question
Which of the following standards would be used on a wireless router to support speeds up to 150 Mbps?
Answer
  • 802.11a
  • 802.11b
  • 802.11g
  • 802.11n

Question 24

Question
Which of the following should a technician check FIRST before upgrading the RAM in a laptop?
Answer
  • The speed of the FSB
  • The motherboard specifications
  • The BIOS manufacturer
  • The operating system version

Question 25

Question
A technician has replaced a bad internal WLAN card in a Windows 7 Professional laptop. The WLAN card is listed in Device Manager as enabled and working. Which of the following should be done NEXT to use the card?
Answer
  • Change the security passphrase of the network.
  • Configure encryption on the router.
  • The SSID of the network must be added to the connection.
  • The firmware and drivers must be updated to the latest version.

Question 26

Question
A technician is not able to boot to Windows OS. A “Non-bootable device found” message appears on the screen when the computer restarts. Which of the following is the MOST possible cause of the error message?
Answer
  • MBR is corrupt on the HDD.
  • HDD is set to Cable Select.
  • The operating system is corrupt.
  • A bootable HDD is not recognized in the BIOS.

Question 27

Question
A printer is not pulling paper out of the paper tray. Which of the following is the MOST possible cause of the problem?
Answer
  • Pickup rollers
  • Print head
  • Drum
  • Fuser

Question 28

Question
Which of the following connector types is found on coaxial cables?
Answer
  • F
  • ST
  • RJ-11
  • RJ-45

Question 29

Question
Which of the following is the correct pin out for T568B?
Answer
  • Orange/white, orange, green/white, blue, blue/white, green, brown/white, brown
  • Blue, blue/white, orange/white, orange, brown/white, brown, green/white, green
  • Green/white, green, orange/white, blue, blue/white, orange, brown/white, brown
  • Orange/white, orange, brown/white, brown, green/white, green, blue, blue/white

Question 30

Question
Which of the following lists the correct non-overlapping channels in 2.4 GHz?
Answer
  • 1, 6, 11
  • 2, 4, 6, 8, 10
  • 3, 6, 9
  • 5, 11

Question 31

Question
A home user working outside an office reports that their laptop is no longer connecting to the Internet. Which of the following would a technician recommend to check FIRST?
Answer
  • Windows Firewall settings
  • DHCP settings
  • Disable HomeGroup
  • Wireless on/off switch

Question 32

Question
A technician installed a new docking station for a user and they have lost the ability to connect to the network. Which of the following is the MOST likely reason?
Answer
  • DHCP is disabled
  • The network is down
  • Device drivers are not loaded
  • The product is not compatible

Question 33

Question
Which of the following expansion slots uses a serial connection?
Answer
  • PCI
  • PCI-X
  • PCIe
  • AGP

Question 34

Question
Which of the following provides the MOST storage capacity?
Answer
  • Floppy diskette
  • Blu-ray
  • DVD
  • CD-ROM

Question 35

Question
Which of the following provides the BEST protection from brown outs?
Answer
  • Surge suppressor
  • Computer power supply with built in surge protections
  • Motherboard with built-in surge protection
  • Uninterruptible power supply

Question 36

Question
Proper lifting technique for heavy items is:
Answer
  • To use gloves to pick up the item.
  • To squat and lift from the legs.
  • To have two people bend down and pick the item up.
  • To bend down and lift the item up.

Question 37

Question
When a grounding strap is not available, a technician can ground by touching the computer’s:
Answer
  • Power supply.
  • CPU fan.
  • Memory chips.
  • Motherboard.

Question 38

Question
A technician needs to configure a computer with an external storage drive. Which of the following interfaces would provide the FASTEST throughput?
Answer
  • USB 2.0
  • eSATA
  • CAT5
  • FireWire

Question 39

Question
Which of the following connector types uses a single RCA style connector?
Answer
  • DVI
  • VGA
  • RGB
  • Composite video

Question 40

Question
A technician replaces a computer’s NIC with a wireless card. The user wants to save the NIC. Which of the following should the technician use to preserve the NIC?
Answer
  • ESD mat
  • ESD wrist strap
  • Sealable plastic bag
  • Anti-static bag

Question 41

Question
A technician needs to replace a computer’s hard drive. Which of the following should the technician do FIRST?
Answer
  • Remove network connections
  • Remove the RAM
  • Self ground on the computer case
  • Disconnect power to PC

Question 42

Question
When a user’s computer boots, a message shows that reads: “Alert! Cover previously removed.” Which of the following was configured in the BIOS to cause this alert?
Answer
  • Boot sequence
  • Date/time clock settings
  • Intrusion detection
  • Virtualization support

Question 43

Question
When servicing a laptop, which of the following components usually requires the keyboard to be removed before the component can be replaced?
Answer
  • Processor
  • Hard drive
  • Battery
  • Optical drive

Question 44

Question
Which of the following laptop displays would provide the BEST viewing angle?
Answer
  • Passive matrix
  • TFT LCD
  • DLP
  • Plasma

Question 45

Question
When setting up for a projector presentation, which of the following laptop function keys usually needs to be toggled?
Answer
  • Contrast
  • Brightness
  • Display
  • Bluetooth

Question 46

Question
A user, Ann, states that her laser printer has a smudge that repeats itself every couple inches down the center of each page. Which of the following components MOST likely needs replacing?
Answer
  • Rollers
  • Fuser
  • Toner drum
  • Pickup assembly

Question 47

Question
A laptop’s wireless card shows up in the Device Manager, but the signal strength is always one bar. This is caused by which of the following?
Answer
  • The signal is disabled in the wireless utility
  • Disconnected or broken antenna
  • Disconnected or broken inverter
  • The wireless switch is turned off

Question 48

Question
Which of the following cables is prone to electromagnetic interference?
Answer
  • STP
  • PVC
  • Plenum
  • UTP

Question 49

Question
Which of the following cable types has a MAXIMUM transfer speed greater than 1 Gbps?
Answer
  • CAT6
  • CAT5
  • CAT5e
  • STP

Question 50

Question
RG-59 is a designation for which of the following cable types?
Answer
  • Plenum
  • Fiber optic
  • Twisted pair
  • Coaxial

Question 51

Question
Which of the following wireless standards provides the STRONGEST encryption?
Answer
  • WPA2
  • WPA
  • WEP64
  • WEP128

Question 52

Question
Which of the following memory types would MOST likely be installed in a laptop in the form of DDR3?
Answer
  • SODIMM
  • DIMM
  • CRIMM
  • RIMM

Question 53

Question
Which of the following ports is used by default for DNS traffic?
Answer
  • 25
  • 53
  • 143
  • 3389

Question 54

Question
Which of the following ports is used by default for IMAP traffic?
Answer
  • 53
  • 110
  • 143
  • 443

Question 55

Question
Which of the following ports is used for POP3 traffic by default?
Answer
  • 25
  • 110
  • 143
  • 443

Question 56

Question
A technician is asked to verify that a CAT5 patch cord, created by another technician, is in working order. Which of the following tools should the technician use to verify the patch cord?
Answer
  • Multimeter
  • Toner probe
  • Loopback plug
  • Cable tester

Question 57

Question
Which of the following is the FIRST thing a technician should do before putting their hand inside a computer case?
Answer
  • Acquire the appropriate tools that are going to be used.
  • Touch the case to discharge static.
  • Remove loose jewelry.
  • Refer to manufacturer documentation.

Question 58

Question
Which of the following socket types is for an Intel CPU?
Answer
  • F
  • 940
  • AM3
  • 1156

Question 59

Question
Which of the following cable types is MOST often found in Plain Old Telephone Service (POTS)?
Answer
  • RG-6
  • CAT3
  • RG-59
  • Multi-mode

Question 60

Question
Which of the following memory types has 184 pins?
Answer
  • DDR3
  • DDR
  • SDRAM
  • DDR2

Question 61

Question
The term SFF refers to which of the following?
Answer
  • CPU speed
  • Memory size
  • Motherboard size
  • HDD size

Question 62

Question
A threaded coaxial connector used to connect to a TV tuner is MOST often referred to as which of the following?
Answer
  • F-connector
  • RJ-11 connector
  • IEEE 1394 connector
  • RJ-45 connector

Question 63

Question
A dial-up modem uses which of the following types of connectors?
Answer
  • RJ-11
  • RG-59
  • RJ-45
  • RG-6

Question 64

Question
The MAXIMUM transfer rate of eSATA is:
Answer
  • 1.54 Mbps.
  • 2.0 Gbps.
  • 3.0 Gbps.
  • 480 Mbps.

Question 65

Question
A technician installs a new high-end gaming card into a computer but is not seeing any video. Which of the following power connectors did the technician MOST likely forget to install?
Answer
  • 4/8-pin 12v
  • 6/8-pin Molex
  • 20-pin main
  • 24-pin main

Question 66

Question
Which of the following should a technician do FIRST after receiving a call from a customer asking for assistance?
Answer
  • Confirm the user and the associated issue.
  • Confirm the hardware make, model, and serial number.
  • Escalate the call to a supervisor.
  • Assign the appropriate status for the problem.

Question 67

Question
Which of the following would be the BEST response a technician should give a customer who inquires about how long it will take to repair their PC?
Answer
  • The technician should ask the customer when they would like the computer to be completed.
  • Inform the customer that others will be helped first, but they will complete the repair as soon as possible.
  • Based on the technician’s assessment, give the customer an estimated time of completion.
  • Ask the customer to check in with the technician daily, until all work is completed.

Question 68

Question
After having difficulty printing, a user, Joe, informs a technician that the print server needs to be reset because there are a number of documents pending in the printer on the control panel. The technician understands that the real solution is to clear a paper jam. Which of the following is the MOST appropriate response the technician should give Joe?
Answer
  • Inform Joe that there are print jobs piling up, but the cause is a paper jam, and a technician is fixing the issue now.
  • Tell Joe that he was incorrect about the print server, and ask him open-ended questions to see if he has further suggestions.
  • Thank Joe for his help with solving the issue, and let him know that a technician is in the process of resetting the print server.
  • Remove the paper jam from the printer and offer Joe some reference materials so he can be more helpful in the future.

Question 69

Question
A technician realizes the problem Ann, a customer, is having before she is done explaining all the symptoms. Which of the following is the BEST action for the technician to take?
Answer
  • Continue listening to Ann’s explanation until she is finished then refer her to a website so she can find the proper resolution.
  • Ask Ann to repeat the problem and all the symptoms several times in order for the technician to verify all the facts.
  • Finish listening to Ann’s explanation without interrupting if it will not take an excessive amount of time.
  • Politely tell Ann that the technician knows the proper solution and that no further explanation is necessary.

Question 70

Question
Which of the following display types uses a charged gas method of illumination?
Answer
  • OLED
  • CRT
  • LED LCD
  • Plasma

Question 71

Question
Which of the following laptop hardware components requires a re-soldering process in order to replace properly?
Answer
  • Mini PCIe wireless card
  • Heat sink
  • DC jack
  • Li-Ion battery

Question 72

Question
Which of the following should be used when building a high-end graphics workstation for CAD applications? (Select TWO).
Answer
  • Main memory of 8 GB or more
  • PCI-e video card with large amount of memory
  • More than 4 accessible USB 2.0 ports
  • A 32-bit OS to handle the large amount of expected disk I/O
  • An eSATA external drive

Question 73

Question
A user, Ann, is experiencing headaches and motion sickness symptoms when using her new computer monitor. Which of the following can a technician adjust to help Ann?
Answer
  • Privacy filter
  • Refresh rate
  • Use a digital signal
  • Brightness

Question 74

Question
Which of the following protocols is used by a server to assign IP addresses?
Answer
  • DNS
  • SMTP
  • LDAP
  • DHCP

Question 75

Question
Which of the following protocols is used to translate fully qualified domain names into IP addresses?
Answer
  • LDAP
  • DNS
  • DHCP
  • SMTP

Question 76

Question
Which of the following is enabled in the BIOS that will prompt a user, Joe, to enter his password every time the laptop performs a POST?
Answer
  • Power User access
  • Power on password
  • Administrative password
  • User profile access

Question 77

Question
Which of the following is a private class B IP address?
Answer
  • 10.0.15.1
  • 172.16.0.1
  • 172.33.1.1
  • 192.168.1.1

Question 78

Question
Which of the following is the MOST important aspect of the chain of custody?
Answer
  • Reporting
  • Preservation
  • Observation
  • Documentation

Question 79

Question
A PC cannot connect to the network. A network card was purchased without documentation or driver discs. Which of the following is the BEST way to install it into this machine?
Answer
  • From the PC, download and install the drivers
  • Run Windows update to install drivers
  • Copy drivers to flash drive and install
  • Purchase the disc online and install

Question 80

Question
Which of the following requires a MINIMUM of four hard drives?
Answer
  • RAID 0
  • RAID 1
  • RAID 5
  • RAID 10

Question 81

Question
A coworker has reported that someone has engaged in prohibited activity. The supervisor has asked the technician to quarantine the PC until police arrive. Which of the following should the technician do? (Select TWO).
Answer
  • Allow the user to continue working
  • Check for viruses
  • Re-image the hard drive
  • Document time/date for later reference
  • Prevent users from accessing the PC
  • Turn off PC

Question 82

Question
A customer has asked for the ability to operate dual digital monitors. Which of the following is the BEST solution for accomplishing this?
Answer
  • Split the onboard video port.
  • Update the video drivers to allow for multiple monitors.
  • Add an adaptor to the onboard VGA port.
  • Install a video card with multiple DVI ports.

Question 83

Question
A customer has purchased a 1TB internal hard drive. The customer would like to have it installed as a data drive in their existing system. The technician discovers there is no spare power supply connector for the new hard drive. Which of the following would enable the technician to EASILY accomplish the task? (Select TWO).
Answer
  • Replace the existing hard drive.
  • Replace the power supply.
  • Remove the floppy disk.
  • Remove the CD-ROM.
  • Split an existing power connection.

Question 84

Question
Which of the following pin pairs remain with the same wire color for either T568A or T568B?
Answer
  • Pair 1 & 8
  • Pair 2 & 7
  • Pair 3 & 6
  • Pair 4 & 5

Question 85

Question
Which of the following would be included when documenting the MOST recent policy on corporate behavior?
Answer
  • Page numbers
  • Author of the document
  • A complete table of contents
  • Last revision dates and version numbers

Question 86

Question
Which of the following represents a wiring standard for connectors of twisted pair cables?
Answer
  • Fiber
  • T568A
  • IEEE1394
  • CAT5

Question 87

Question
Which of the following connectors would be found on a coaxial cable? (Select TWO).
Answer
  • BNC
  • LC
  • IDE
  • F
  • ST

Question 88

Question
Which of the following BIOS features should be enabled to increase security of the physical computer?
Answer
  • Chassis Intrusion Detection
  • Advanced Configuration and Power Interface
  • Antivirus Software
  • Temperature Monitoring

Question 89

Question
Which of the following amounts of memory BEST represents the upper limit of RAM when using a 32-bit architecture?
Answer
  • 2 GB
  • 4 GB
  • 6 GB
  • 16 GB

Question 90

Question
Which of the following would be an example of prohibited content?
Answer
  • Third party proxy sites
  • Malicious cookie
  • Detected virus
  • Unwanted pop-up

Question 91

Question
Which of the following is NOT a best practice when prohibited activity is suspected?
Answer
  • Back up the hard drive
  • Turn off the computer
  • Document the incident
  • Identify the content

Question 92

Question
When installing multiple SCSI drives in a system, which of the following is correct?
Answer
  • All drives must have the same SCSI ID.
  • Drives will be automatically assigned an ID by the controller.
  • Drives in the same RAID array must have the same SCSI ID.
  • Each drive must have a different SCSI ID.

Question 93

Question
A user, Joe, notices his laptop performance decreases while playing multimedia files. Which of the following would MOST likely increase performance?
Answer
  • Install a high-end graphics card with onboard memory.
  • Replace the sound card with a higher quality product.
  • Upgrade the CPU.
  • Increase SODIMM memory.

Question 94

Question
Which of the following would be the MOST important factor to consider when building a virtualization workstation?
Answer
  • High-end graphics card with onboard memory
  • A compact form factor
  • Dual monitor support
  • Maximum RAM and CPU cores

Question 95

Question
A technician completing a server room build out encounters a bundle of un-terminated network cables that are not labeled. Which of the following tools would be the BEST to determine which devices the cables are run to?
Answer
  • Toner probe
  • Multimeter
  • Cable tester
  • Loopback plug

Question 96

Question
After making a long CAT5 cable, the technician fears that the cable may have been damaged during the pull, but does not have a cable tester. Which of the following would be the BEST alternative tool to determine whether there are any breaks or shorts in the cable?
Answer
  • Multimeter
  • Voltmeter
  • Loopback plug
  • Punchdown tool

Question 97

Question
Which of the following are standard AMD processor socket types? (Select TWO).
Answer
  • 1366
  • 1155
  • 940
  • LGA
  • F

Question 98

Question
Which of the following is the form factor of a standard VGA connector?
Answer
  • DB-15
  • DB-9
  • DIN-6
  • DB-25

Question 99

Question
A technician is going to install a gigabit Ethernet adapter into a laptop for a customer. Which of the following technologies is MOST likely being used in this installation?
Answer
  • Express card 54
  • USB 2.0
  • PCIe
  • Port replicator

Question 100

Question
A technician is installing a liquid cooling system for a high-end gaming PC. Which of the following liquids is MOST likely used for cooling?
Answer
  • Iodine
  • Mercury
  • Thermal paste
  • Oil

Question 101

Question
Which of the following ISP types requires an RJ-11 connection to the PC?
Answer
  • Cellular
  • Cable
  • Dial-up
  • WiMAX

Question 102

Question
In order to use an Intel Core 2 Duo processor, which of the following sockets MUST be on the motherboard?
Answer
  • LGA 755
  • LGA 1155
  • LGA 1156
  • LGA 1366

Question 103

Question
A user is trying to print pictures from their camera to a PAN printer. When the user tries to print, the camera states there is no printer paired with the camera. Which of the following is the MOST likely cause?
Answer
  • The camera’s Bluetooth option is not set for discoverable.
  • Ink needs to be replaced in the printer.
  • Bluetooth is turned off on the printer.
  • The camera does not have the printer drivers installed.

Question 104

Question
A technician is helping set up a new networking closet and notices that the humidity level is low in the room. Which of the following should be installed FIRST before rack mounting equipment?
Answer
  • A dehumidifier
  • A fire suppression system
  • ESD strap
  • Grounding bars

Question 105

Question
Which of the following terms is MOST likely associated with a modem connection?
Answer
  • RJ-11
  • 802.11g
  • RJ-45
  • IEEE 1394

Question 106

Question
Which of the following display types is likely to draw the LEAST amount of power?
Answer
  • LCD
  • LED
  • CRT
  • Plasma

Question 107

Question
Which of the following display types is MOST likely to have problems with light and glare?
Answer
  • Plasma
  • LED
  • OLED
  • LCD

Question 108

Question
In reference to express card types (e.g. Express Card 34 and Express Card 54), which of the following BEST describes what the numbers indicate?
Answer
  • Size of the memory allocation
  • Size of the expansion slot
  • The IEEE specification that it originated from
  • Number of available communication channels

Question 109

Question
Which of the following speeds BEST represents the speed of the memory when installing DDR2 at 800 MHz and DDR2 at 600 MHz?
Answer
  • 600 MHz
  • 700 MHz
  • 800 MHz
  • 1400 MHz

Question 110

Question
Which of the following BEST describes the purpose of a TV tuner card?
Answer
  • Decrease the interference associated with the incoming signal
  • Increase the reception of nearby televisions
  • Convert the user’s Internet service into a television signal
  • Decode NTSC or PAL signals for the PC

Question 111

Question
A user reports that some of the colors are bright in some areas and dull in others when printing toa laser printer. Which of the following should the technician do NEXT to resolve the issue?
Answer
  • Replace the pickup rollers
  • Print the cleaning page
  • Print a test page
  • Replace the fuser

Question 112

Question
A user from the payroll department is printing out paychecks and notices that words are not completely being printed out. The user does state that all of the print on the checks is still dark and legible. Which of the following should the technician perform to resolve this issue with the impact printer?
Answer
  • Reinstall the print drivers
  • Clean the printer head
  • Replace the printer ribbon
  • Replace the printer cable

Question 113

Question
A user reports that when printing to an impact printer that the carbon copies are legible but the top copy is blank. Which of the following is the MOST likely cause?
Answer
  • Replace the printer data cable
  • Reinstall the print drivers
  • Replace the printer head
  • Replace the ribbon

Question 114

Question
Which of the following is correct about differences in CAT5 and CAT6 connectors?
Answer
  • CAT5 connectors have locking tabs
  • CAT5 and CAT6 use the same connectors
  • CAT6 supports three different wiring standards
  • CAT6 connectors are longer for better contact

Question 115

Question
On an ATX motherboard, the 4-pin auxiliary power connector provides which of the following?
Answer
  • Additional power to onboard devices
  • Additional power to PCIx peripheral cards
  • Additional power to the South Bridge
  • Additional power to the CPU voltage regulator

Question 116

Question
Which of the following is often required to complete configuration of a barcode scanner?
Answer
  • The scanner must be set to reject scanning any codes shorter than three digits.
  • The system must be rebooted and update drivers installed.
  • The scanner utilities must be run to adjust the light intensity of the laser.
  • The scanner must be programmed by scanning in select codes.

Question 117

Question
When replacing the CPU in a laptop, which of the following locations should have thermal grease applied?
Answer
  • Connection points on the system board
  • Bottom of the CPU
  • Top of the CPU
  • Axis of the cooling fan

Question 118

Question
Which of the following is the MAIN difference between an LCD display and an LED display?
Answer
  • The ability to use external displays
  • The source of the backlighting
  • The viewable size of the display
  • The size of the pixel display

Question 119

Question
Which of the following printer processes would be LEAST suitable for creating archival documents?
Answer
  • Thermal
  • Inkjet
  • Laser
  • Impact

Question 120

Question
When printing forms that need to be copied using carbon paper, which of the following technologies is BEST suited?
Answer
  • Laser
  • Thermal
  • Inkjet
  • Impact

Question 121

Question
Which of the following would a technician need to setup a cable modem at a customer’s home? (Select TWO).
Answer
  • Coaxial
  • CAT5e
  • PVC
  • Plenum
  • Fiber

Question 122

Question
Which of the following characteristics of wireless networks is TRUE?
Answer
  • 802.11g operates at 5.0Ghz.
  • 802.11n has a greater reach.
  • 802.11a operates at 2.4Ghz.
  • 802.11b is the fastest.

Question 123

Question
A technician installs a new inkjet printer at a workstation. The new drivers are installed from a CD and a test page runs successfully. When a document containing tables and graphics is printed, it comes out with partial graphics and misaligned tables. Which of the following should the technician do NEXT?
Answer
  • Install and test the closest match to that printer model from Windows.
  • Visit the vendor’s website and download the most recent driver for that printer.
  • Research the issue on the Internet and try to find a solution.
  • Reinstall the printer driver from the CD that came with the printer.

Question 124

Question
A technician has just installed a network card on a Windows 7 computer. Which of the following should the technician do NEXT?
Answer
  • Install the manufacturer’s drivers
  • Run Windows Updates
  • Reboot the machine
  • Flash the BIOS

Question 125

Question
A user recently installed a joystick that is used to play video games on their computer. The user notices that the joystick is slowly drifting. Which of the following should the user do?
Answer
  • Replace the device
  • Reboot the computer
  • Reinstall the drivers
  • Recalibrate the device

Question 126

Question
Which of the following IP addresses can be pinged from the Internet?
Answer
  • 10.0.0.1
  • 68.14.24.3
  • 172.16.2.1
  • 192.168.1.1

Question 127

Question
A technician is tasked with purchasing a wireless router that is backwards compatible with any other wireless device. Which of the following standards should the technician choose?
Answer
  • 802.11a
  • 802.11b
  • 802.11g
  • 802.11n

Question 128

Question
A new server has recently been purchased and needs to have the RAID configured for its four drives. Which of the following RAID levels would be set up to provide the BEST performance and data protection?
Answer
  • 0
  • 1
  • 4
  • 5

Question 129

Question
Which of the following types of connectors would be found to connect printers and scanners to a device that did not have any network connections?
Answer
  • RJ-45
  • Parallel
  • RJ-11
  • BNC

Question 130

Question
A technician wants to install a secondary IDE drive which will be configured for additional user storage on the same IDE channel of the drive with the operating system. Which of the following jumper configurations should the technician use for the additional drive, if the drive with the operating system is set to MA?
Answer
  • Place a jumper on both the MA and CS jumper block of the secondary drive.
  • Place a jumper on the MA jumper block of the secondary drive.
  • Place a jumper on both the SL and CS jumper block of the secondary drive.
  • Place a jumper on the SL jumper block of the secondary drive.
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