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Week 3 of IBM Training
rubenetulodii
Quiz by rubenetulodii, updated more than 1 year ago
rubenetulodii
Created by rubenetulodii over 9 years ago
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Resource summary

Question 1

Question
Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions, with $136.5 billion in assets as of March 31, 2015.
Answer
  • True
  • False

Question 2

Question
System used to gain access to CFG environment. Contains all tools needed to service callers.
Answer
  • Citrix
  • XenApp
  • Active Directory
  • Active Role Server (ARS)

Question 3

Question
CFG's Active Directory environment. SD no longer has access to reset passwords here but we still have view access to aid us in troubleshooting. Passwords for AD are now reset in the system called ARS.
Answer
  • AD Web Tool
  • Active Directory
  • Touchpoint
  • Citrix

Question 4

Question
Top 3 Browsers used as of today?
Answer
  • Chrome
  • Firefox
  • Internet Explorer
  • Safari

Question 5

Question
CFG Back Office Support Calls come from CFG users who work from Banking Divisions of Citizens Financial Group.
Answer
  • True
  • False

Question 6

Question
During Branch Support Calls, agents are expected to talk with:
Answer
  • Tellers
  • Teller Managers
  • Bankers
  • Banker Managers

Question 7

Question
Branch Machines do have Shared Drive Access.
Answer
  • True
  • False

Question 8

Question
Once machine is booted up only application the user will see is the Retail Page.
Answer
  • True
  • False

Question 9

Question
Naming Standard for ALL workstations: WPWKIL001129800 (IL - ____________)?
Answer
  • Illinois
  • Indiana
  • Idaho
  • India

Question 10

Question
_______________________ is a Web Based Application used by bankers to open accounts, such as checking, savings, and Certificate of Deposits.
Answer
  • Active Directory
  • ARS
  • Touchpoint
  • Retail Home Page

Question 11

Question
CFG Email policies does not allow to send or receive emails. Send/Receive max = 5MB Default mailbox size 1000MB.
Answer
  • True
  • False

Question 12

Question
__________________________ is an online system designed to produce and manage customer leads for bankers in a timely manner.
Answer
  • Bank Leads
  • Rapid Response
  • Active Directory Roles
  • Active Directory

Question 13

Question
Teller application is used for deposit/withdraw of accounts Teller application connects to the teller server located in the branch. Works with host. Teller server is Windows XP Server
Answer
  • True
  • False

Question 14

Question
Tool used to terminate/logoff stuck sessions when users call reporting stuck session in VCS.
Answer
  • Virtual Computing System
  • ARS
  • Active Directory
  • HP Service Manager 9

Question 15

Question
3 Parts to the Passbook
Answer
  • Printer
  • Pinpad
  • Systech Device
  • Hub

Question 16

Question
Tool used for verifying user's challenge information before resetting a password.
Answer
  • Psynch
  • Voice Trust
  • Tira
  • VCS

Question 17

Question
Citizens End User Support Toll Free Number
Answer
  • 1-800-821-6117
  • 1-888-777-2592
  • 1-888-511-2191
  • 1-888-716-4822

Question 18

Question
Tool used to reset passwords for the FMF Verify application.
Answer
  • ARS
  • CLCS
  • Accurint
  • AD

Question 19

Question
EPOC stands for Eastern Providence Operations Center
Answer
  • True
  • False

Question 20

Question
BCP stans for Business Continuity Plan
Answer
  • True
  • False

Question 21

Question
Name some Key Commercial Banking Products & Services of CFG
Answer
  • Asset Finance (including leasing)
  • Commercial Lending
  • Not For Profit
  • Commercial Deposit Services

Question 22

Question
Branch Machines are connected only to the Branch Domain
Answer
  • True
  • False

Question 23

Question
CAL stands for?
Answer
  • Customer Assistance Line
  • Customer Award Line
  • Customer Air Line
  • Customer Acceptance Line

Question 24

Question
When troubleshooting Touchpoint issues always stick with the basics of browser troubleshooting.
Answer
  • Clear Internet Cache
  • Clear Browsing History
  • Reset Internet Explorer Settings
  • Relaunch Internet Explorer

Question 25

Question
CLIK2 is a local based application used by Branch users as their Knowledge Base
Answer
  • True
  • False
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