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Work Procedures

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General Guidelines An outline of essential job requirements How to process orders step-by-step Workflow FAQ Express & Priority Mail International Service Instructions
Lee tate
Quiz by Lee tate, updated more than 1 year ago
Lee tate
Created by Lee tate over 3 years ago
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Resource summary

Question 1

Question
What is a CRW System?
Answer
  • It is used to sign or login in the company
  • It is used to sign out the company system.
  • This system is used for sign in to start your work responsibilities ( processing orders) and sign out when all your tasks are completed.
  • It only is used when login and out the system.

Question 2

Question
What is General Guidelines and the Monitoring Orders?
Answer
  • The guidelines are only use to track cancelled shipment.
  • It is used to guide you through and monitor the orders of incoming items. Such as a Table on Order Page: Tracking, Lost Items, Shipping (already shipped), Cancelled, Problems (you or your supervisor is tracking info to see if there is a problem with the dellvery), and Confirmed (for items with confirmed contents.
  • Monitoring Orders is only used to cancelled items or shipment.
  • This is a process to guide you through the guidelines.

Question 3

Question
What does all the Action Buttons do?
Answer
  • There are three buttons: a Ship button is for items ready to ship, a Upload button is for upload images of the received items, and a Report Button is for reporting on the items condition upon delivery.
  • The are five buttons: a Ship button is for items ready to ship, a Upload button is for upload images of the received items, a Report Button is for reporting on the items condition upon delivery, a Receipt Button is for uploading a shipping receipt once the order is shipped, and a Confirm Button is for confirming.
  • There are two buttons: a Ship button is for items ready to ship, and a Upload button is for upload images of the received items.
  • The are four buttons: a Ship button is for items ready to ship, a Upload button is for upload images of the received items, a Report Button is for reporting on the items condition upon delivery, and a Receipt Button is for uploading a shipping receipt once the order is shipped.

Question 4

Question
After you have received an item, checked the contents, matched the description provided in the database, and the manufacturer box indicates the item inside is intact. What are the steps to complete the process?
Answer
  • Click, Report and Select, Content Checked & Confirmed, if everything is ok. Otherwise, Click, Report and Select, Problem with the contents and describe the problem with content and don't describe the problem with the item and then Click Send.
  • Click, Report and Select, Content Checked & Confirmed, if everything is ok. Otherwise, Click, Report and Select, Problem with the contents and don't describe the problem with content and describe the problem with the item and then Click Send.
  • Click, Report and Select, Content Checked & Confirmed, if everything is ok. Otherwise, Click, Report and Select, Problem with the contents and leave out the describe the problem with content and describe the problem with the item and then Click Send.
  • Click, Report and Select, Content Checked & Confirmed, if everything is ok. Otherwise, Click, Report and Select, Problem with the contents and describe the problem with content and describe the problem with the item and then Click Send.

Question 5

Question
What is Uploading Images?
Answer
  • It is necessary to take some picture, no more than 4 (four high-quality pictures are upload for each order.
  • It is necessary to take some picture, no more than 8 (eight high-quality pictures are upload for each order.
  • It is necessary to take some picture, no more than 6 (six high-quality pictures are upload for each order.
  • It is necessary to take some picture, no more than 16 ( sixteen high-quality pictures are upload for each order.

Question 6

Question
What is Preparing the box?
Answer
  • You should always prepare the box for shipping. First peel off all the stickers, ( Cautions, Lithium Batteries stickers) and then start the repack signs, the shipping information, shipping labels and content informations.
  • You should always prepare the box for shipping. First peel off all the stickers, ( Lithium Batteries stickers) and then start the repack signs, the shipping information, shipping labels and content informations.
  • You should never prepare the box for shipping. First peel off all the stickers, ( Cautions, Lithium Batteries stickers) and then start the repack signs, the shipping information, shipping labels and content informations.
  • You should sometime prepare the box for shipping. First peel off all the stickers, ( Cautions, Lithium Batteries stickers) and then start the repack signs, the shipping information, shipping labels and content informations.

Question 7

Question
How to Ship an Order and How are you made aware new shipping documents are ready?
Answer
  • Every order consists of only one incoming items. A Ship Button opening a shipping dialogue the will become active when the order is ready to be shipped.
  • Every order consists of one or more incoming items. A Ship Button opening a shipping dialogue the will become active when the order is ready to be shipped.
  • Every order consists of two incoming items. A Ship Button opening a shipping dialogue the will become active when the order is ready to be shipped.
  • Every order consists of one incoming items. A Ship Button opening a shipping dialogue the will become active when the order is ready to be shipped.

Question 8

Question
Tell me about the Shipping Dialogue and what it Contains?
Answer
  • It does not contains the Download link to shipping labels, to packing list and a list of items to include in the order.
  • It sometime contains the Download link to shipping labels, to packing list and a list of items to include in the order.
  • It contains the Download link to shipping labels, to packing list and a list of items to include in the order.
  • It contains only the Download link to shipping labels.

Question 9

Question
What is the next step to Shipping an Order?
Answer
  • Download and print packing list and shipping label, once all the required the items are packed according to the packing list and the order is ready to ship.
  • Do not Download and print packing list and shipping label, once all the required the items are packed according to the packing list and the order is ready to ship.
  • Wait until tomorrow to Download and print packing list and shipping label, once all the required the items are packed according to the packing list and the order is ready to ship.
  • Only Download and print packing list , once all the required the items are packed according to the packing list and the order is ready to ship.

Question 10

Question
Once the package is shipped please open the shipping dialogue again and enter the What and What and then What and after that What?
Answer
  • Tracking Number, Any Comments for the order ( if any, Expenses Reimbursement), and Click UPDATE DB.
  • Shipping, Packing list, Order, Item, Description Numbers
  • Any Comments for the order ( if any, Expenses Reimbursement), and Click UPDATE DB.
  • Tracking Number, Any Comments for the order ( if any, Expenses Reimbursement).

Question 11

Question
What does Uploading Shipping Receipt do?
Answer
  • Once the order is shipped you are required to upload a shipping receipt. Click SHIP Button and on upload dialogue will appear. then you choose an image file and upload it by clicking UPLOAD, THEN THE PROCESS IS COMPLETED AND YOU NOW MOVE TO YOUR NEXT ORDER.
  • Once the order is shipped you are required to upload a shipping receipt. Click RECEIPT Button and on upload dialogue will appear. then you choose an image file and upload it by clicking UPLOAD, THEN THE PROCESS IS ALMOST COMPLETED AND YOU NOW MOVE TO YOUR NEXT ORDER.
  • Once the order is shipped you are required to upload a shipping receipt. Click RECEIPT Button and on upload dialogue will appear. then you choose an image file and upload it by clicking UPLOAD, THEN THE PROCESS IS NOT COMPLETED AND YOU NOW MOVE TO YOUR NEXT ORDER.
  • Once the order is shipped you are required to upload a shipping receipt. Click RECEIPT Button and on upload dialogue will appear. then you choose an image file and upload it by clicking UPLOAD, THEN THE PROCESS IS COMPLETED AND YOU NOW MOVE TO YOUR NEXT ORDER.

Question 12

Question
My work schedule is from 9 am until 5 pm your locat time, Monday - Friday. You are not required to work on Federal holidays.
Answer
  • True
  • False

Question 13

Question
You will use the CRM as a tool to monitor incoming orders and to download/upload pictures and documents. You will also use the CRM to keep in contact with me, and with different departments later on. You need to sign in every morning at 9 am and take care of orders and messages.
Answer
  • True
  • False

Question 14

Question
You must be available for deliveries at your listed address during working hours. Additionally, you must be easily reachable at the phone number we have on file for you during this time.
Answer
  • True
  • False

Question 15

Question
You must log in to the database every ____________ minutes and must reply to chat messages and emails within ___[blank_start]_[blank_end]_________ minutes.
Answer
  • 30-60
  • 40-60
  • 20-60
  • 50-60

Question 16

Question
Please process (check, get ready and ship), all the orders on the day of arrival, or at the very latest on the following day.
Answer
  • True
  • False

Question 17

Question
You do not have to keep all the shipping information updated in the database in a timely fashion.
Answer
  • True
  • False

Question 18

Question
You must report any issues, setbacks, or changes to me as soon as possible.
Answer
  • True
  • False

Question 19

Question
By the end of your probation you must take a quiz, passing it will improve your chances to be hired on a full-time basis.
Answer
  • True
  • False

Question 20

Question
You must evalluate a carrier every time you interact with them by giving them a star located next to the carrier's name.
Answer
  • Yes.
  • No

Question 21

Question
The company will reimburse you for anything except the cost of a laptop, a desktop computer, or a tablet.
Answer
  • True
  • False

Question 22

Question
You can use your cell phone to access your CRW system and you can use the phone as a device within working hours at a site away from your home.
Answer
  • Yes, I will try this.
  • I do not think so.

Question 23

Question
1. Always use the Identification number (ID#) for each package can be found in the first column. Please use this ID# when messaging about any package so that your supervisor can quickly locate the order in question.
Answer
  • I agree.
  • I disagree.

Question 24

Question
2. Click on the tracking number for each package to see the delivery schedule. This allows you to plan your day accordingly.
Answer
  • I will process orders step-by-step
  • I will not process orders step-by-step

Question 25

Question
3. There are four main steps to take when processing an order, and each step has a corresponding button:
Answer
  • Ship Cancel, Upload Photo, Report, and Receipt Buttons
  • Ship, Upload Photo, No Report, and Receipt Buttons
  • Ship, Upload Photo, Report, and Receipt Buttons
  • Ship, Download Photo, Report, and Receipt Buttons

Question 26

Question
4. When you receive a package then what?.
Answer
  • Please do not check the contents thoroughly and carefully to ensure they correspond with the description on the CRM.
  • Please check only one content thoroughly and carefully to ensure they correspond with the description on the CRM.
  • Please check the contents thoroughly and carefully to ensure they correspond with the description on the CRM.
  • Please check only two contents thoroughly and carefully to ensure they correspond with the descrpotion on the CRM.

Question 27

Question
Once you have checked the contents:
Answer
  • Use the Ship button to confirm delivery as expected. if there are any discrepancies or damaged items, please use the CHAT function to inform me.
  • Use the Upload button to confirm delivery as expected. if there are any discrepancies or damaged items, please use the CHAT function to inform me.
  • Use the Receipt button to confirm delivery as expected. if there are any discrepancies or damaged items, please use the CHAT function to inform me.
  • Use the Report button to confirm delivery as expected. if there are any discrepancies or damaged items, please use the CHAT function to inform me.

Question 28

Question
Which items Should not be opened?
Answer
  • Notice: Do not open any hard factory sealing (Cellophane or plastic the item is wrapped in) especially (e. g.) Apple products
  • Notice: Do not open one hard factory sealing (Cellophane or plastic the item is wrapped in) especially (e. g.) Apple products
  • Notice: Do open any hard factory sealing (Cellophane or plastic the item is wrapped in) especially (e. g.) Apple products
  • Notice: Do not open two hard factory sealing (Cellophane or plastic the item is wrapped in) especially (e. g.) Apple products

Question 29

Question
What files are to be uploaded into the CRM?
Answer
  • Images or Photos and Receipts
  • Shipping and Report

Question 30

Question
While processing packages you will mostly come across two types of packaging:
Answer
  • Carrier and Manufacturer both processing procedure are different for each type of packaging.
  • Carrier and Manufacturer both processing procedure are the same for each type of packaging.
  • Carrier and Manufacturer both processing procedure are almost the same for each type of packaging.
  • Carrier and Manufacturer both processing procedure are a little different for each type of packaging.

Question 31

Question
Usually it's a manufacturer cardboard box with colorful or B&W pictures of the contents, it's name, model description, etc. If you received an item in its Manufacturer packaging, inspect the box carefully. But you e see the item sealed in plastic or there is a plastic file over the Manufacturer packaging.
Image:
Win 20210619 13 31 13 Pro (binary/octet-stream)
Answer
  • Do not take it off or break it. If the item is pretected with plastic seal to prevent opening the box (It can be transparent, matted, colorful, with or without signs, of round, oval, square or other forms) and it runs from one side of the box to another so it will be damaged if the box is opened, you must open this box.
  • Do not take it off or break it. If the item is pretected with plastic seal to prevent opening the box (It can be transparent, matted, colorful, with or without signs, of round, oval, square or other forms) and it runs from one side of the box to another so it will be damaged if the box is opened, please open this box.
  • Do not take it off or break it. If the item is pretected with plastic seal to prevent opening the box (It can be transparent, matted, colorful, with or without signs, of round, oval, square or other forms) and it runs from one side of the box to another so it will be damaged if the box is opened, please ship this box.
  • Do not take it off or break it. If the item is pretected with plastic seal to prevent opening the box (It can be transparent, matted, colorful, with or without signs, of round, oval, square or other forms) and it runs from one side of the box to another so it will be damaged if the box is opened, please do not open this box.

Question 32

Question
If the Manufacturer's Package is Not protected with a seal and plastic film, you can carefully open the box to visually inspect the contents. The contents can be packed into plastic bags that can be protected from opening with a seal, or sticker, or laminated wire. What must I do?
Image:
Im Small 105x65mm Cardboard Box X 1 (binary/octet-stream)
Answer
  • In this case, please, do not take the items out of the plastic cover. And also screens and some other parts of items can be covered with protective film, please , do take them off.
  • In this case, please, do not take the items out of the plastic cover. And also screens and some other parts of items can be covered with protective film, please , do not take them off.
  • In this case, please, do not take the items out of the plastic cover. And also screens and some other parts of items can be covered with protective film, please , do take them out.
  • In this case, please, do not take the items out of the plastic cover. And also screens and some other parts of items can be covered with protective film, please, take cover off.

Question 33

Question
Expain the Carrier Packing, what is it?
Answer
  • Carrier packaging is a plain white or brown box that may be used to prevent damage, pilferage, loss or to group primary packages together. if an item arrived in a Carrier box---inspect it. Before opening it, please take pictures of damages and upload pictures to the CRM. And all photos must be clear and contrast so that the information on them is black ink.
  • Carrier packaging is a plain white or brown box that may be used to prevent damage, pilferage, loss or to group primary packages together. if an item arrived in a Carrier box---inspect it. Before opening it, please take pictures of damages and upload pictures to the CRM. And all photos must be clear and contrast so that the information on them is not legible.
  • Carrier packaging is a plain white or brown box that may be used to prevent damage, pilferage, loss or to group primary packages together. if an item arrived in a Carrier box---inspect it. Before opening it, please take pictures of damages and upload pictures to the CRM. And all photos must be clear and contrast so that the information on them is unreadable.
  • Carrier packaging is a plain white or brown box that may be used to prevent damage, pilferage, loss or to group primary packages together. if an item arrived in a Carrier box---inspect it. Before opening it, please take pictures of damages and upload pictures to the CRM. And all photos must be clear and contrast so that the information on them is legible.

Question 34

Question
If Carrier packaging box, open up do not damage the contents,
Answer
  • Do not throw the Carrier packaging away, you will need it to ship out the items.
  • Throw the Carrier packaging away, you will need it to ship out the items.

Question 35

Question
Inside the Carrier box you will see one or several items in the manufacturer packaing.
Answer
  • True
  • False

Question 36

Question
If there are items of different types, please, sort them out and take pictures of each item SEPARATELY.
Answer
  • True
  • False

Question 37

Question
If the items are identical, take a picture of all of them together.
Answer
  • True
  • False

Question 38

Question
5. For each order please take the following pictures and upload them into the CRM.
Answer
  • True
  • False

Question 39

Question
5 (A) General view of the item including manufacturer name, item model and its codes (if there are several identical items in 1 package, please, put them all in 1 picture so that the customer would see all of them together.
Answer
  • Yes. Follow these instructions above.
  • Do not follow these instructions above.

Question 40

Question
For each order please take the following pictures and upload them into the CRM:
Answer
  • General view of Item, shipping label, invoice/packing slip, any damages of the packaging or the item, all stickers that refer o the item (model name, serial numbers, digits and letters in the model codes, all stickers that are found on the box.
  • General view of Item, shipping label, any damages of the packaging or the item, all stickers that refer o the item (model name, serial numbers, digits and letters in the model codes, all stickers that are found on the plastic bag or box.
  • General view of Item, shipping label, invoice/packing slip, any damages of the packaging or the item, all stickers that refer o the item (model name, serial numbers, digits and letters in the model codes.
  • General view of Item, shipping label, invoice/packing slip, any damages of the packaging or the item, all stickers that refer o the item (model name, serial numbers, digits and letters in the model codes, all stickers that are found on the plastic bag,

Question 41

Question
How to move pictures CRW?
Answer
  • Move pictures to your computer and transfer them to the database by clicking Ship Photo, on photo at a time.
  • Move pictures to your computer and transfer them to the database by clicking Upload Photo, on photo at a time.

Question 42

Question
6. The package is ready for shipment AFTER you have selected the Report button, and transferred all necessary images through the Upload button. Then what?
Answer
  • Once these steps are completed, our sales department will prepare and upload pre-paid shipping documents, This process generally takes 1-2 hours. (It may be longer if clients don't provide payment for shipping labels on time).
  • Once these steps are completed, our sales department will prepare and upload pre-paid shipping documents, This process generally takes 10 hours. (It may be longer if clients don't provide payment for shipping labels on time).

Question 43

Question
While you are waiting for new shipping documents, remove the original shipping label from the box, as well as any other labels/stickers, and remove the original shipping invoice.
Answer
  • True
  • False

Question 44

Question
As soon as new shipping documents are available, the Ship button become active, and you can click on it to access the shipping screen. On this screen you will see the Download Shipping Label and Download Packing List Button. Please download the documents, and print two copies of the shipping label.
Answer
  • True
  • False

Question 45

Question
Important: Sometime a few items have to be consolidated into the same box under the same label, check carefully OUT ID number of the orders
Answer
  • If you see the same OUT ID number for a few packages, you are to put them into the same box with 1 shipping label
  • If you see the different OUT ID number for a few packages, you are to put them into the same box with 1 shipping label

Question 46

Question
7. Affix the new label on the outside of the box with clear packing tape, and carefully repack the bow with all items, place the packing list in the box. Usually, you will be able to use the same box/bag the items arrived in.
Answer
  • True
  • False

Question 47

Question
8. Record the new label's tracking number, which you can find underneath the bar code in the SHIP section. The tracking number is generally long.
Answer
  • True
  • False

Question 48

Question
9. Go to the Carrier's office (UPS, USPS, FEDEX) to drop the package off. Request a receipt from clerk. iIf they are unable to issue a receipt, ask them to stamp the extra copy of the new shipping label you printed in step 6. As an alternative, they may email or text you a transaction record.
Answer
  • True
  • False

Question 49

Question
10. After the package has been shipped, sign into the database and return to the SHIP page. Enter a new tracking number into the correct field. Do not use any extra symbols
Answer
  • True
  • False

Question 50

Question
Notice: ONLY update tracking number AFTER a package has been shipped, NEVER before shipping the item.
Answer
  • True
  • False

Question 51

Question
11. To finish processing the order, take a photo of the receipt given to you at the carrier's facility's (or stamped duplicate of a shipping label), move it to your computer, and use the RECEIPT button to upload the picture.
Answer
  • True
  • False

Question 52

Question
12. Rate a carrier (you will find stars next to every order). It will help us gather data and determine the best companies to cooperate with.
Answer
  • True
  • False

Question 53

Question
IMPORTANT; You should always take the labels from the CRM, sometimes return labels are included as well, you can discard them. All the labels provides by the Company ARE TO BE TAKEN FROM THE CRM.
Answer
  • True
  • False

Question 54

Question
What would you do with all unopened envelopes at the end of your probation month?
Answer
  • Do not open letters
  • Open letters
  • Ship all letters to HQ
  • Dump letters
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