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Service quality

Description

serviece
cheungmei_
Quiz by cheungmei_, updated more than 1 year ago
cheungmei_
Created by cheungmei_ about 9 years ago
16
0
0

Resource summary

Question 1

Question
What is NOT one of the 3 dimensions of service quality measurement?
Answer
  • service satisfaction
  • service product
  • service delivery
  • service environment

Question 2

Question
who are you
Answer
  • lorina
  • scott
  • mel
  • doris

Question 3

Question
only matter in luxury hotels
Answer
  • True
  • False
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