5.01 H&T Quiz

Description

NC Hospitality & Tourism 5.01 Quiz
Chad Collins
Quiz by Chad Collins, updated more than 1 year ago
Chad Collins
Created by Chad Collins over 8 years ago
430
0

Resource summary

Question 1

Question
What type of security system enables hotels and restaurants to video-record activities such as robbery, shoplifting, and employee theft?
Answer
  • Two-way radio
  • Motion detection
  • Electronic locking
  • Closed-circuit television

Question 2

Question
What security measure can motels implement to help maintain their guests’ safety outside the facility?
Answer
  • Parking lot lighting system
  • Front-desk alarm system
  • Interior window locks
  • Fire extinguishers

Question 3

Question
How can restaurant employees be helpful during a robbery?
Answer
  • Be aggressive
  • Be talkative
  • Be observant
  • Be sincere

Question 4

Question
Anticipation that Derek Jeter played in his last home game with the New York Yankees, massive outdoor celebrations and riots occurred on the streets right after the game, which caused traffic problems and safety issues. What type of emergency do these situations exemplify?
Answer
  • Widespread power outages
  • Toxic chemical emissions
  • Civil disobedience
  • Terrorist attack

Question 5

Question
To ensure security, the local hotel establishments should require all employees to display or wear which item on their clothing?
Answer
  • Magnetic inspection card
  • Photo identification card
  • Passport
  • License

Question 6

Question
A hotel guest reports that someone stole money and jewelry from his/her room. Which of the following government agencies should the hotel employee contact?
Answer
  • Local fire department
  • Local police department
  • Area convention bureau
  • Area chamber-of-commerce

Question 7

Question
A hotel lobby has loose electrical wires coming out of a wall. What type of hazard does this situation exemplify?
Answer
  • Precautionary
  • Chemical
  • Biological
  • Safety

Question 8

Question
Why do hospitality and tourism businesses keep money and valuables locked in secure locations?
Answer
  • To eliminate accidents
  • To reduce the risk of theft
  • To prevent natural disasters
  • To avoid equipment hazards

Question 9

Question
What type of system will notify the police that a robbery is in progress without the robbers’ knowledge that a robbery is in progress at a hospitality or tourism business?
Answer
  • Silent alarm
  • Smoke alarm
  • Manual locking system
  • Automatic audio system

Question 10

Question
What is a primary reason why hospitality facilities develop emergency response procedures?
Answer
  • To prevent emergency situations from occurring on the premises
  • To increase guests’ awareness of potential security and safety issues
  • To reduce the time it takes to train employees in first aid, CPR, and security
  • To help lessen panic and reduce the risk of damage or injury during an emergency situation

Question 11

Question
What type of employees do coastal destinations hire to keep residents and visitors safe while they are on the beach and in the water?
Answer
  • Firefighters
  • Lifeguards
  • Security guards
  • Healthcare workers

Question 12

Question
What security measure do cruise ships provide guests that enable them to store their valuable items?
Answer
  • Shipping container
  • Safe deposit box
  • Baggage claim center
  • Lost and found center

Question 13

Question
What do hotels develop to help guests safely exit the property if a fire occurs?
Answer
  • Blueprint
  • Evacuation plan
  • Check-out policy
  • Surveillance plan

Question 14

Question
What happened in response to the terrorist attacks that occurred on September 11, 2001?
Answer
  • Airports hired fewer security guards
  • Airline travel substantially increased
  • Airports hired ambassadors
  • Airport security increased
Show full summary Hide full summary

Similar

Customer Service Quiz
Antonia Blankenberg
Food and Health Safety Introduction
Andrew Burke
Tourism
Caitlin Davies
Food Safety
Andrew Burke
Understanding the Effects of Customer Service
Antonia Blankenberg
Butler Model quiz
chlopandactyl
Food and Health Safety Flashcards
Andrew Burke
Dealing with Customer Concerns and Issues
Antonia Blankenberg
Dealing with Customers
Antonia Blankenberg
Key HACCP Terminology
Andrew Burke