476438
Description
Quiz by Christian Haller, updated more than 1 year ago
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Created by Christian Haller
almost 11 years ago
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Question 1
Question
Which action is a success factors should help resolve the inability to gain support from the local office’s business management, according to the COBIT 5 Implementation Guide?
Answer
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Ensure all resources are full time and dedicated to the Governance Initiative
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Set up a regular Compliance forum which includes members of both local and Overseas Business Management and local IT Management
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Only implement improvements that add value to the local office.
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Produce a RACI matrix for Governance related roles for the local office.
Question 2
Question
Which document is Inputs to Phase 1?
Answer
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A list of stakeholders at the local office and Overseas Head Office.
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A report from HR on staff turnover.
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Outline Business Case for the Governance Initiative.
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Documented approval from the CEO to proceed.
Question 3
Question
Which reason is a root cause for the lack of current enterprise policy and direction within an organization according to the COBIT 5 Implementation Guide?
Answer
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Overly optimistic goals.
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Weak enterprise risk management
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Best practices are copied and are NOT adopted.
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IT budget committed to infrastructure.
Question 4
Question
Which action is a success factors should help resolve the concerns that the local office has regarding the cost of improvements outweighing any potential benefits, according to the COBIT 5 Implementation Guide?
Answer
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Liaise with Business Management to identify initiatives that can be resolved quickly.
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Ensure all resources are full time and dedicated to the Governance Initiative.
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Secure secondments of compliance staff from the Overseas office.
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Only implement improvements that add value to the local office.
Question 5
Question
In a GEIT initiative it is unclear how the business is going to be kept informed in respect of the progress. Which CE task is executed to keep the all units informed of progress during Phase 2?
Answer
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Identify key governance issues related to this Initiative and issue to all IT staff.
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Identify the benefits of the Governance Initiative and issue a newsletter to the local office.
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Create steering committees for relevant parts of the Initiative.
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Publish the key challenges and concerns in respect of the current state on the intranet.
Question 6
Question
The following objective and action were defined for the GEIT initiative: Objective: “Identification of any outstanding issues that will bring this Phase to an end.” Action: “To try and bring the embedding of a compliance culture in the local office to a close, the IT Manager has collated the outstanding work that has been delayed due to pockets of resistance to change. The report is to be passed through to the Project review group for action.” Is this action an appropriate Phase 6 CE task to address Objective 4?
Answer
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No, because collating work unfinished due to resistance to change is a Phase 5 CE task.
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Yes, because changes can be enforced by local Senior Management when necessary.
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No, because collating work unfinished due to resistance to change is a Phase 4 CE task.
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Yes, because as this will prove the failure of the mentoring performed in a previous Phase.
Question 7
Question
The following objective and action were defined for the GEIT initiative: Objective: “Ensure the improvements are embedded in the culture of the Financial Services Organisation.” Action: “The IT Manager has decided to run awareness sessions about the Change Management process and its associated benefits for the Financial Services Organisation.” Is this action an appropriate Phase 6 CE task to address Objective 1?
Answer
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No, because the running of awareness sessions is a Phase 4 CE task.
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Yes, because the awareness sessions will ensure all change requirements have been addressed.
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No, because if the Change Management process is formally implemented then awareness sessions are unnecessary.
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Yes, because the awareness sessions will help to embed new working practices in the Financial Services Organisation.
Question 8
Question
Which reason is a root cause of resistance to change?
Answer
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IT budget already committed to infrastructure.
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Resistant to acknowledge weaknesses.
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Continual improvement NOT part of the working culture.
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Priorities NOT allocated appropriately.
Question 9
Question
The following objective and action were defined for the GEIT initiative: Objective: “The need to keep the Head Office informed of issues.” Action: “The IT Manager has decided to produce an escalation process that will ensure all issues are raised directly with the Head Office.” Is this action an appropriate Phase 6 CE task to address Objective 3?
Answer
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No, because issues that can NOT be resolved within the local office should be sent to the Overseas Head Office.
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No, because issues should be passed to Internal Audit for resolution.
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Yes, because this approach will ensure quick resolution of issues.
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Yes, because all process changes should be enforced by Head Office Senior Management to bring the current Governance Initiative to a close.
Question 10
Question
Which is a success factor that should help to resolve the concern raised over the overall value of the Governance Initiative?
Answer
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Produce a RACI matrix for Governance related roles for the local office.
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Seek to second a compliance resource from the Overseas Head Office.
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Issue a compliance article on the Intranet site in business terms.
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Arrange a training course for users of the change process
Question 11
Question
Which reason is a root cause for a lack of Senior Management buy-in to an improvement initiative according to the COBIT 5 Implementation Guide?
Answer
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Lack of dedicated resources.
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Poor perception of the credibility of the IT function.
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Best practices are copied and are NOT adopted.
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Continual improvement is NOT part of the culture.
Question 12
Question
The following objective and action were defined for the GEIT initiative: Objective: “Adopt working behaviours to ensure the implementation is successful.” Action: “The lT GRC Manager has held a session with HR and asked them to add standard compliance responsibilities to all job descriptions at the Financial Services Organisation.”. Is this action an appropriate Phase 6 CE task to address Objective 2?
Answer
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No, because only affected job descriptions should be amended to include compliance responsibilities.
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No, because once the Governance Initiative is complete then there is NO further compliance requirement.
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Yes, because this will help to reward those involved in compliance initiatives in the Financial Services Organisation.
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Yes, because updated job descriptions will ensure the local office will be compliant with all future requirements from the Overseas Head Office.
Question 13
Question
Which action is a success factor that should help to resolve the de-motivation of the IT staff working on the Governance Initiative?
Answer
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Produce a RACI matrix for Governance related roles for the local office.
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Arrange a training course for users of the change process.
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Organise a road show with the Business Management - Revisiting stakeholders.
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Ensure all resources are full time and dedicated to the Governance Initiative.
Question 14
Question
Which action is a success factor that should help to resolve the lack of take up of the change management process?
Answer
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Obtain compliance input from the Overseas Head Office auditors
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Produce a RACI matrix for Governance related roles for the local office.
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Ensure all resources are full time and dedicated to the Governance Initiative.
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Arrange a training course for users of the change process.
Question 15
Question
Which reason is a root cause of the difficulty in understanding COBIT 5 and associated frameworks, procedures and practices?
Answer
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Insufficient dedicated resources
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NOT enough consideration of ‘how they do things’ at the organisation.
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Lack of knowledge.
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Lack of business understanding of IT issues.
Question 16
Question
Which action is a success factor should help resolve the inability to gain support from the local office’s business management, according to the COBIT 5 Implementation Guide?
Answer
-
Produce a RACI matrix for Governance related roles for the local office.
-
Only implement improvements that add value to the local office.
-
Ensure all resources are full time and dedicated to the Governance Initiative
-
Set up a regular Compliance forum which includes members of both local and Overseas Business Management and local IT Management.
Question 17
Question
Which action is a success factor which should help resolve the current lack of trust between the local office IT function and Business Management, according to the COBIT 5 Implementation Guide?
Answer
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Ensure all resources are full time and dedicated to the Governance Initiative.
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Educate the business by running a COBIT 5 training course.
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Produce a plan of expected changes for the year ahead which take account of the compliance requirements
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Only implement improvements that add value to the local office.
Question 18
Question
Which reason is a root cause of why the cost of the IT Governance Initiative appears to exceed any benefit, according to the COBIT 5 Implementation Guide?
Answer
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There is a perception that there is a lack of required compliance skills.
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There is poor communication about the expected successes of the Initiative.
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A recent takeover has left uncertainty and the threat of further changes.
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Budget funds have already been spent on another initiative (e.g., a takeover) and this is seen as a further drain on resources.
Question 19
Question
Which activity is a Continual Improvement tasks performed during Phase 1?
Answer
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Identify other project dependencies such as the Security and HR projects
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Understand full impact of the Governance Initiative.
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Raise awareness of compliance issues with the local office.
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Raise local Management’s awareness of the importance of the Initiative.
Question 20
Question
Which reason is a root cause for a lack of Senior Management buy-in to an improvement initiative according to the COBIT 5 Implementation Guide?
Answer
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Lack of dedicated resources.
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Poor perception of the credibility of the IT function
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Best practices are copied and are NOT adopted
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Continual improvement is NOT part of the culture.
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