Copy and Edit

Communication and Negotiation Skills

Description

Masters Degree MBA Quiz on Communication and Negotiation Skills, created by Clair Hat on 08/05/2016.
Clair Hat
Quiz by Clair Hat, updated more than 1 year ago
Clair Hat
Created by Clair Hat over 8 years ago
27
0
0

Resource summary

Question 1

Question
The communication process starts with the...
Answer
  • Sender
  • Receiver
  • Communication channel
  • Feedback

Question 2

Question
“Communication never stops” the said statement refers which of the following communication principles?
Answer
  • Dynamic
  • Continuous
  • Circular
  • Unrepeatable

Question 3

Question
_________________ is a benefit of effective communication.
Answer
  • Fosters anger and hostility
  • Produces a basis for misunderstanding
  • Reduces grievances
  • Reduce opportunities for success

Question 4

Question
The role of a Figurehead is to....
Answer
  • Direct and motivate employees
  • Select and train employees
  • Establish networking inside and outside the organisation
  • Perform social and legal duties

Question 5

Question
Communicate and transmit information to department outsider is an informational role of a ______________________.
Answer
  • Spokesperson
  • Monitor
  • Disseminator
  • Leader

Question 6

Question
The Negotiator’s decisional role is to _________________________.
Answer
  • Identify new ideas and implement improvement
  • Represent the organization during negotiation
  • Apply resources and set priorities
  • Deals with disputes and takes corrective action

Question 7

Question
“As organizations change according to external needs, communication methods need to change as well” the above managerial communication statement refers _____________.
Answer
  • Levels of responsibility and accountability
  • Organizational culture
  • Organizational Dynamics
  • Personality preferences

Question 8

Question
________________ is known as Communicating within ourselves, sending messages to various parts of our body.
Answer
  • Interpersonal communication
  • Organizational communication
  • Mass or public communication
  • Intrapersonal communication

Question 9

Question
Relational barrier to communication refers ___________________.
Answer
  • Lack of respect
  • Misunderstanding
  • Various forms of fear
  • Information overload

Question 10

Question
The two way communication model ends with ____________________.
Answer
  • Receiver
  • Feedback
  • Channel
  • Medium

Question 11

Question
Under barriers to effective communication, source of credibility is described as ________________________________.
Answer
  • Different individuals can interpret the same communication differently, depending upon experiences
  • Individuals assign an overall worth to a message prior to receiving the entire message
  • The actions and words of the communicator are based on the amount of confidence receivers have in that person
  • Individuals tend to block out new information, especially if it conflicts with existing beliefs

Question 12

Question
Which of the following is a communication method?
Answer
  • In-person meetings
  • Employee handbooks
  • Newsletters
  • All of the answers

Question 13

Question
Horizontal communication flow means _________________________.
Answer
  • Information flows among peer, within a team or group, or across functions in an organization
  • Information flows from higher to lower levels in an organization
  • Information flows from lower to higher levels in an organization
  • Information flows along a predetermined set of links through an organization

Question 14

Question
The term ___________________ means infusing communications efforts with an agenda and a master plan.
Answer
  • Communication plan
  • Strategic communication
  • Simple communication
  • Effective communication

Question 15

Question
Which of the elements of a communication strategy allows for the use of various types of communication vehicle?
Answer
  • Top-down approach
  • Process
  • Budget
  • Feedback

Question 16

Question
Strategic communication success steps start with _____________________.
Answer
  • Attracting the attention of the intended audience
  • Managing audience expectations
  • Motivating the audience to accept the and act on the message
  • Linking the message to the goals of the organization

Question 17

Question
_________________ is a pre-final (fourth) rule for crisis communication.
Answer
  • Speak with one voice
  • Train for a crisis
  • Establish a crisis control team
  • Set specific objectives and principles

Question 18

Question
Which of the following is a positive speaking style?
Answer
  • Pompous
  • Confident
  • Vague
  • Monotonous

Question 19

Question
Communication obstacle - prejudice means ___________________________.
Answer
  • Keeping emotions in check especially in public
  • Show respect for diverse listeners and avoid slang, idioms or metaphors
  • Preconceived opinion that is not based on reason or actual experience
  • An oversimplified opinion, image or attitude that people from a particular group are all the same.

Question 20

Question
A discussion or speech delivered verbatim, exactly as written by the author is known as ______________________ delivery approach.
Answer
  • Manuscript
  • Extamporaneous
  • Impromptu
  • Memorized

Question 21

Question
_________________ is the ability to accurately receive and interpret messages in the communication process.
Answer
  • Listening
  • Visual
  • Speaking
  • Feedback

Question 22

Question
Which of the following is not a benefit of better listening?
Answer
  • Promotes problem solving ability
  • Decreases receptiveness to ideas of others
  • Increases self esteem of the other persons
  • Creates empathy with other people

Question 23

Question
Which of the following helps to improve the listening skill?
Answer
  • Review the listening inventory
  • Recognize undesirable listening habits
  • Refuse to tolerate undesirable habits
  • All of the above

Question 24

Question
Which of the following is not a guideline for constructive feedback?
Answer
  • Understand the context
  • Use common language
  • Focus on behavior rather than people
  • Make assumptions

Question 25

Question
_______________ occurs when basic needs are not met, or when an individual or group is interfering with or obstructing the attainment of certain goals.
Answer
  • Conflict
  • Negotiation
  • Communication
  • Motivation

Question 26

Question
Interactionist (Modern view) of conflict can be defined as _____________________.
Answer
  • Assumption that all conflict is bad.
  • It is not only a positive force in a group but is also necessary for a group to perform effectively
  • It is used to describe violence and destruction
  • A natural occurrence in all groups and organizations

Question 27

Question
__________________ is a dysfunctional aspect of conflict.
Answer
  • Creativity and innovation
  • Group cohesion
  • Employee Turnover
  • Challenge

Question 28

Question
Multiple employees competing for limited reward systems is a ___________________ source of conflict in an organization.
Answer
  • Goals and priorities
  • Poorly defined expectations
  • Change
  • Human drives for success

Question 29

Question
In diverse cultures, managers have an obligation to avoid miscommunication when utilizing _______________________.
Answer
  • Themes
  • Acronyms
  • Colours and numbers
  • All of the answers

Question 30

Question
Conflict can result in ______________________.
Answer
  • Decreased productivity
  • Higher morale
  • Increase in efficiency
  • Increased productivity

Question 31

Question
________________ can damage harmony and productivity.
Answer
  • Man vs. self conflict
  • Interpersonal conflict
  • Task conflict
  • Man vs. supernatural conflict

Question 32

Question
Accommodating style of conflict management can be referred as ___________________.
Answer
  • People who try to satisfy their own interests at the expense of others.
  • People who seek win-win solutions that incorporate viewpoints of all.
  • People who appease opponents or puts other people’s interest above their own.
  • People who withdraw from a discussion that may result in conflict.

Question 33

Question
Which of the following is a communication step to resolve conflict?
Answer
  • Stay calm and restore order
  • Allow parties to vent, listen carefully
  • Generate solutions, agree on resolution and verify mutual acceptability
  • All of the answers

Question 34

Question
____________________ is a process of finding a point of balance between one’s objectives and that of the other party.
Answer
  • Negotiation
  • Influence
  • Conflict
  • Motivation

Question 35

Question
__________________ providing explanations to opponents about mitigating circumstances driving one’s negotiation needs, which is communicated during negotiations.
Answer
  • Offer and counteroffer
  • Social accounts
  • Information about alternatives
  • Information about outcomes

Question 36

Question
________________ Negative word is used when referring to their opponent’s position.
Answer
  • Generous
  • Tight-fisted
  • Reasonable
  • Even-handed

Question 37

Question
____________________ is a discouraging behavior of Non-verbal communication.
Answer
  • A head nod
  • A hand gesture to continue
  • Smile during the discussion
  • Frown and a scowl

Question 38

Question
Following ______________________ is a most effective communication channel for negotiation.
Answer
  • Face-to-face communication
  • Written communication
  • Email and SMS
  • Teleconferencing

Question 39

Question
_________________ is a bias of email negotiation, which refers lack of trust between online negotiator result in assumptions of deceitful tactics, causing poor agreement outcomes.
Answer
  • Burned bridge
  • Sinister attribution
  • Squeaky wheel
  • Temporal synchrony

Question 40

Question
Which of the following is an unmanageable question?
Answer
  • Leading questions
  • Planned questions
  • Impulse questions
  • Treat questions
Show full summary Hide full summary

Want to create your own Quizzes for free with GoConqr? Learn more.

Similar

Communication Key Words
Becca Westwell
Breaking bad news
katherinethelma
The Process of Communicating
Lindsay Thorpe
Managing Information Systems
Clair Hat
Ethics Quiz
Clair Hat
Operations Management
Clair Hat
Preparing for Presentations
Micheal Heffernan
F214.1 Communication and Homeostasis Biology Revision Cards
Laura Perry
Endocrine System
Riki M
Provide Service to Customers
nancy stokes
Health and Social Care: Communication
RhysWilliams
Browse Library