The Process of Communicating

Communication in Nursing Practice
1. Essential attribute
2. Builds realtionships
  1. Clients
  2. Family
  3. Team Members
3. Communicate needs, to avoid burnout
  1. Working to hard you become to tired
Communication and interpersonal relationships
1. Establish helping and healing
2. Ability to relate to others
3. Developing communication skills
  1. Requires understanding of communication process
WHY WE COMMUNICATE
1. 1. Physical Needs
  1. Effect Health
2. 2. Identity Needs
  1. Decide who we are
    1. Based on others reactions
3. 3. Social Needs
  1. Inclusion
    1. Feeling of belonging
  2. Control
    1. Help to change things
  3. Affection
    1. Help others, be helped
4. 4. Practical Goals
  1. Communicating needs and wants
POOR COMMUNICATION EQUALS:
1. Poor Client Outcome
2. Increased adverse incidents
3. Decreased professional credibility
5 LEVELS OF COMMUNICATION
1. Intrapersonal
  1. Self talk & inner thought
2. Interpersonal
  1. one-to-one
3. Transpersonal
  1. Interaction with persons spiritual domain
4. Small Group
  1. Interactions with small number
5. Public
  1. Interactions with audience
Basic Elements
1. Referent
  1. Motivates one to communicate with other
2. Receiver
  1. Receives msg from other person
    1. Decode msg
3. Interaction
  1. Receiver becomes sender
4. Environment
  1. Where communication happens
Sender
1. Person sending info
Noise that affects Communication
1. 3 Types
  1. External
    1. Loud noises, other non noises
  2. Physiological
    1. Illness or fatigue in receiver or sender
  3. Psychological
    1. Embarrasment, anger disappointment, stress, nerves, feeling of judgment
Forms
1. Verbal
  1. 7%
2. non verbal
  1. 55%
Respecting personal space
1. 2. Intimate interactions
  1. 0 - 45 cm
  2. i.e Huggin a child
2. 1. Personal interactions
  1. 45cm - 1 meter
3. 3. Social Interactions
  1. 1-4 meters
  2. Small group discussion
4. 4. Public interactions
  1. Greater than 4 meters
  2. i.e teaching in a classroom

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The Process of Communicating

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	Created by Lindsay Thorpe about 9 years ago