What is the difference between an Insurance broker (Versicherungsmakler) and an Insurance agent (Versicherungsvertreter)?
Answer
There is no difference.
An insurance agent works for a specific insurance company, while an insurance broker offers a variety of insurance policies from different insurance companies.
Insurance brokers only mediate property insurance, while insurance agent mediate life insurances.
Question 2
Question
What is the Admin Tool used for primarily?
Answer
To collect and save contact information’s of partners
It is a marketing tool to analyze and evaluate customers activity
The insurance companies and the current procedure (upgrade/cross selling) are being stored here
Question 3
Question
If it says „Anbindung über Pool“ for i.e. Alte Leipziger in the AT, does that mean we only serve them via a pool?
Answer
No
Yes
Maybe
It is possible that we do household, liability insurance directly with Alte Leipziger, while the other segments, such as life and health insurance, is being dealt with via pools. So just because it says „Anbindung über Pool" does not need to mean just pools.
Question 4
Question
What does „Korrespondenzmakler“ mean?
Answer
We have a special cooperation with the insurance company, i.e. they pay us higher provision.
We have no cooperation with them, but still serve their customers on a free basis (no commission).
It’s the same as insurance broker or tight agent.
Question 5
Question
If it says „keine Anbindung“ what does that exactly mean? (Especially for Support)
Answer
They cancelled our „Courtagezusage“ (contract).
We have a cooperation with them.
We have no cooperation with them at all and we act as an „Korrespondenzmakler“.
Question 6
Question
What do we mean when we say „upgrade“?
Answer
We cancel the customer's contract.
The customer finalizes more than just one contract with Friendsurance.
We adjust the deductible of an existing contract, so that the premium difference can become a cash back for the customer.
Question 7
Question
What do we mean when we say „cross-selling“?
Answer
We put the customer in a policy with a deductible.
The customer already possesses an insurance policy and does not need any further handling.
Cross selling generally means selling additional contracts to an existing customer, e.g. to make sure the customer has insurance contracts where they can get a cash back. But it can also mean that his/her existing insurance tariff does not support our claim-free-bonus (schabo) and therefore we need to transfer him/her to another insurance carrier which offers the bonus.
Question 8
Question
What is a „Maklerbetreuer“ (Broker support)?
Answer
A person provided by the insurance company to support insurance brokers
An online platform where insurance brokers can ask questions (FAQ)
A cooperation partner of Friendsurance
Question 9
Question
What is meant by „Bestandsübertragung“?
Answer
New insurance tariffs that are being published yearly by insurance companies.
It’s a function in the Admin Tool.
A customer switches from his/her old broker to Friendsurance, so that Friendsurance becomes the broker and is registered as such by the insurance company.
Question 10
Question
How many cooperation partners does Friendsurance have?
Answer
More than 4
More than 70
More than 27
Question 11
Question
What are the only insurance segments (Admin-Tool) where Support asks directly for a „Bestandsübertragung“?
Answer
All property insurances
Life,- and health insurance
Household, Liability insurance and legal insurance
Question 12
Question
What broker pools do we have a cooperation with?
Answer
PMA, Blau Direkt, Fond Finanz and Jung, DMS & Cie
PMA, Blau Direkt, Aurora and Maxpool
PMA, Blau Direkt, Maxpool and Fond Finance
Question 13
Question
What company do we have an agreement with concerning the electronic signature?