Email Templates for Express, Economy, Domestic, Pandadoc, Import Document and Parcel

Australia Post Label: Customer will book DROPSHIP service to send their shipment to Chester Hill Office only:   Email Body: Hi, Thank you for the booking with DTDC Australia. The attached document is the Australia Post label for your DROPSHIP shipment which will come to our depot first before it is dispatched to the destination country. Please open the attached label of Australia Post to read the instructions on the right-hand side thoroughly before dropping off your shipment at your nearest Australia Post Office: Please take a printout of the label to affix it on your shipment before coming for a drop-off. Please email us the photo of your shipment with a label affixed on it before drop off to Australia post. Please ensure to drop your shipment in the store drop-off box(post box inside the office only).   If you do not have access to a printer to take a printout of the label: Please show your electronic copy of this label on your phone to the counter staff in the Australia Post Office. They will scan the QR code on the label to take the print out on your behalf to hand over to you to affix it on the shipment. Please take a photo of the shipment to email us. Not all post offices offer this service to print out labels on your behalf. Please click on this link below to check for this service before you go to drop off without print out: https://auspost.com.au/locate/returns-print-at-post  DTDC Australia is unable to take responsibility if the provided label is not affixed correctly on the shipment and no photo has been sent by the customer, hence shipment is lost.

DHL Express Documents via JET WORLD WIDE: Emails to communicate: Chris_Jones@jetworldwide.com.au, Andrea_Koumbaros@jetworldwide.com.au, martin_duffy@jetworldwide.com.au   Email Body: Hi, Thank you for booking with DTDC Australia.  Attached document is the DHL pick up label for your express document service and has been successfully scheduled on Date ..between 9am to 5pm under the booking reference is Ref .. Tracking Details: - Tracking number of this shipment is .. and you can track it by visiting  www.dtdcaustralia.com.au  Please follow these instructions: - 1. Documents to print and stick on the envelope: -     Page number 1/1 (i.e, with three tiers of barcodes) must be securely affixed to the envelope you are sending and the bar code must be visible.     Please handover page number 1 (which comes with a single barcode) to the driver.  2. Please email us photo of the shipment before hand it over to the DHL driver, email us at dtdcaustralia@gmail.com   **Please ask the pickup driver for assistance for any confusion about affixing pick up labels on the shipment. This is the primary responsibility of the sender/consignor to affix the collection label on their shipment but not driver’s responsibility.  Please read the Disclaimer of this email that you need to know about the information before handing the shipment over to the pick up driver.  

UPS Express Documents via One World Courier: Email body: Hi, Thank you for booking with DTDC. Attached document is the UPS pick up label for express document service and successfully scheduled on date  between 9am to 5pm. Tracking Details: - Tracking number of this shipment is and You can track it by visiting  www.dtdcaustralia.com.au. Please follow these instructions: - 1. Documents to print and stick on the envelope: - 1 copy of the attached UPS documents file. (Contains bar-codes,  delivery address labels)     Bar-codes must be securely affixed to each package you are sending  and the bar-code must be visible. (These are labelled with your piece count). 2. DTDC branded delivery address labels:  It must be securely affixed to each package you are sending. 3. Please email us photo of the shipment before hand it over to the driver: please take a photo of the envelope along with the pick up label affixed on it to email us at dtdcaustralia@gmail.com   Please ask the pickup driver for assistance for any confusion about affixing pick up labels on the shipment. This is the primary responsibility of the sender/consignor to affix the collection label on their shipment but not driver’s responsibility.  Please read the Disclaimer of this email that you need to know before handing the shipment over to the pick up driver.    

TNT Express Document via One World Courier or My TNT : Email body: Hi, Thank you for booking with DTDC Australia.  Attached document is TNT label pickup for the express document service and has been successfully scheduled on  between 9am to 5pm under the reference ... Tracking Details: - Tracking number of the shipment is  and you can track the package via www.dtdcaustralia.com.au  Please follow these instructions: -  1. Consignment (3 pages)  to print and stick on the envelope: - Front Page(1 of 3) that you need to  stick on your envelope and bar-codes on the page must be visible and securely affixed onto the envelope you are sending.    2. Page number 2 and 3 that you need to hand over to the driver: Driver will sign one copy of the consignment note for you to keep as your receipt. Please hand one copy of the consignment note to the driver. 3. Please take a photo of the envelope along with the pick up label affixed on it to email us at dtdcaustralia@gmail.com   Please ask the pickup driver for assistance for any confusion about affixing pick up labels on the shipment. This is the primary responsibility of the sender/consignor to affix the collection label on their shipment but not driver’s responsibility.  Please read the Disclaimer of this email that you need to know about the information before handing the shipment over to the pick up driver.  

Email Template for Document and Parcel from India to Australia by DTDC India, UPS, Fedex and DHL:   Email body: Hi, Thank you for booking with DTDC Australia. Please ensure to complete required documents to email us before we send you a pick up label. Please note that the pickup label along with other documents required to remain affixed on the surface of the shipment till delivery. DTDC AUSTRALIA will not be liable for any loss of shipment if documents are detached from the shipment. Sender to read and sign: 1. Custom Invoice 2. Dangerous Goods form. 3. Sender's photo ID (Adhar Card, front and back page).   Where to send sender's id : 1. Please upload the following documents through the link provided below or email us documents at dtdcaustralia@gmail.com if you are unable to upload. https://drive.google.com/drive/folders/1fL9HxQilCm4K0lVT9mgjLHlo5bMAj7mX?usp=sharing For receiver to read: Concern team for delivery in the destination country will contact the receiver to collect further documents (if required) for customs check and to collect customs duty. It is the receiver's responsibility to liaise with them to provide the requirement to make faster progress for delivery.

Email template for sending paper word to customer via PANDA DOC for parcel to India: Email body: Hi,  Thank you for booking your shipment with DTDC Australia. Tracking information: tracking number of this shipment is 595 and please visit www.dtdcaustralia.com.au to track. Please follow the steps below to complete the documentation by clicking on “open the document” at the bottom of this email. Step 1. Documents to be completed by sender/Consignor: Customs declaration form  Dangerous Goods checklist  Documents to be completed by Receiver/Consignee: Authorization letter  Where to send these filled up forms: Please fill up forms by clicking on the OK button at the end of the process as we will receive them directly. Step 2:  Please upload the following documents through the link provided below: 1. Sender's photo ID (bio page of the passport) 2. Photocopy of receiver's Adhar card (front and backside). Please send us a copy of proof of address if the current delivery address in customs declaration form is different than the address in Aadhar card of the receiver.  In this case, any of the documents mentioned requires to be emailed to us by the receiver which shows current delivery address: 1.electricity bill 2. phone bill 3. water bill 4. rental agreement 5. bank statement of  India How to Upload: 1. After you have completed all the mentioned documents, please take photos and save this on your computer. 2. Click on the link above and it will direct you to google drive upload page. 3. Right-click the middle of the screen “Drop files here” and choose upload files. 4. Choose the location of your saved files and upload them. 5. Once this process has finished please email us at dtdcaustralia@gmail.com or reply to this email to notify us you have completed this step. Thank You DTDC Australia Unit 9 / 10 Fern grove Place,  Chester Hill-2162, NSW Phone: 1300 658 775 Web: https://www.dtdcaustralia.com.au

Email Template to send paper work to customer via PANDA DOC for Rest of the World:   Email body: Hi, Thank you for booking with DTDC Australia. Tracking Information: Tracking number of the shipment is and please tracking  the shipment by visiting www.dtdcaustralia.com.au.   Please follow the steps below to send us required documentation before we send you pick up label for the shipment:  Step 1. Documents to be filled up by sender before we send you pick up label: 1. Custom invoice. 2. Dangerous Goods checklist. Where to send these filled up forms: Please fill up forms by clicking on the OK button at the end of the process as we will receive them directly. Step 2. Please upload the following document through the link provided below: Sender's photo ID (photo of passport/bio page only). How to Upload: please scan or take photos and save this on your computer. Click on the link above and it will direct you to google drive upload page. Right click the middle of the screen “Drop files here” and choose upload files. Choose the location of your saved files and upload. Once this process has finished please email us at dtdcaustralia@gmail.com or reply to this email to notify us you have completed this step.   Please note that the pickup label along with other documents required to remain affixed on the surface of the shipment till delivery. DTDC AUSTRALIA will not be liable for any loss of shipment if documents are detached from the shipment.    Thank You   DTDC Australia Unit 9 / 10 Fer grove Place,  Chester Hill-2162, NSW Phone: 1300 658 775 Web: https://www.dtdcaustralia.com.au

Email template for Domestic Pick up for Economy International Service    Email body: Hi,  Thank you for booking with DTDC Australia. Your pickup has been successfully scheduled by ... on date between 9am to 5pm to 17:00 under the booking reference is Ref  .. Tracking Information: Tracking  number of this shipment is ... and please visit www.dtdcaustralia.com.au to track.   Please follow these instructions: - 1. Please take a print out of the pick up label attached below and affix on the shipment before handing it over to the driver. Shipment will come to DTDC office in Chester hill from your pick up address first before its move to the final destination/India. 2. Pick up labels must be securely affixed to the envelope you are sending to DTDC Australia and the bar code must be visible. 3. Please email us the photo of the shipment  at dtdcaustralia@gmail.com before handing it over to the driver.   This is the primary responsibility of the sender/consignor to affix the collection label on their shipment but not driver’s responsibility.  DTDC is not liable to locate any shipment if the collection label is not securely affixed before handing it over to the pickup driver. Please read the Disclaimer of this email that you need to know about the information before handing the shipment over to the pick up driver.  

Email Template for Domestic shipment(across Australia)   Email body:   Hi,  Thank you for booking with DTDC Australia. Your pickup has been successfully scheduled by  on Date between 9 am-5.00 pm under the booking reference ... Tracking Information: Tracking number of this shipment is ... and please visit www.dtdcaustralia.com.au to track.    Please follow these instructions: -   Please take a print out of the pick up label attached below and affix on the shipment before handing it over to the driver.  Pick up labels must be securely affixed to the shipment and the bar code must be visible. Please email us the photo of the shipment  at dtdcaustralia@gmail.com before handing it over to the driver.     This is the primary responsibility of the sender/consignor to affix the collection label on their shipment but not driver’s responsibility.  DTDC is not liable to locate any shipment if the collection label is not securely affixed before handing it over to the pickup driver. Please read the Disclaimer of this email that you need to know about the information before handing the shipment over to the pick up driver.

Required paperwork for sending Oxygen Concentrator to India:  Customs declaration form filled up and signed by the sender Bill of Purchase- Purchase bill proves that value of the goods and support to the assessing officer to take the((maximum value of the item AUD1,400.00) Undertaking signed by the receiver. Adhar Card by the receiver KYC( by the receiver)- KYC (Know Your Customer) is a process of identifying and verifying the identity and address proof of the exporter for shipping goods. This is done with the help of identification documents issued by the government to the shipper and notified by the Customs as proof. Authority Letter signed by the receiver. Catalog - A complete list of items along with the user specimen make, model & content details Dr’s prescription if required needs to be provided by the receiver on request from customs by the receiver.

Email Template: Thank you for the inquiry?  Please read the Conditions to send this item as below: 1.      Please pack only the item itself no other items such as clothes etc in the same box. 2.      DTDC Australia is only responsible for transportation of the shipment, not supplying the item. 3.      Only 1 item per shipment for personal use. 4.      Packing needs to be durable since this is a fragile item and DTDC Australia will not be responsible for damage to the item in transit. 5.      Insurance available. 6.      The value of the item should not reach above AU$1,400.00(maximum but not recommended by DTDC Australia) 7.      No Battery 8.      No Oxygen cylinders 9.      No Gas 10.   Shipping cost is as per the weight and dimension of the shipment and its box. 11.   The estimated delivery time is a minimum of 7-10 business days.   Govt of India has declared that basic customs duty will be waived if the value of the item is not above AU$1,400.00 and there will be only IGST charges applied 12% of the value of the item which is excluded from the shipping cost. Destination customs duty, taxes, and any other destination cost are excluded from the shipping cost.  Booking Process: Please visit our web page and book online by accepting and agreeing with our terms and conditions: www.dtdcaustralia.com.au  Required paperwork: 1.      Customs declaration form filled up and signed by the sender 2.      Bill of Purchase- Purchase bill proves that the value of the goods and support to the assessing officer to take the((maximum value of the item AU$1,400.00) 3.      Undertaking signed by the receiver. 4.      Adhar Card by the receiver 5.      KYC( by the receiver)- KYC (Know Your Customer) is a process of identifying and verifying the identity and address proof of the exporter for shipping goods. This is done with the help of identification documents issued by the government to the shipper and notified by the Customs as proof. 6.      Authority Letter signed by the receiver. 7.      Catalog- A complete list of items along with the user specimen make, model & content details 8.      Dr’s prescription if required needs to be provided by the receiver on request from customs by the receiver.  The customer will be contacted by the origin and destination team of DTDC in case, more documents are required by customs in India.  This notification shall remain in force up to and inclusive of the 31st July 2021.

  Customs charges for sending the personal shipment to India can be between 42% up to 80% based on the value declared by customers in the customs declaration form for sending their personal shipment to India. Destination cost for the customer may get reduced if the declared value of the shipment is reasonable for their used item or low. However, this is customs in the destination country who will assess the item to impose customs charge. DTDC Australia as a freight forwarder has no control over it. DTDC origin and destination team will assist you till delivery completed by clearing the shipment from customs on the receiver's behalf so that receiver does not need to take extra trouble to come to the international airport at the time of clearance. DTDC Counterpart in India will collect destination cost from the receiver or sender before delivery. This is an important detail that we do not want you to miss and email us questions when you have, these details are written in our terms and conditions as you read, accept, and agree with it at the time of booking.

Email Template for Accounts Team for sending Email for Weight Discrepancy: 1St Email:   Hi,   Thank you for your booking with DTDC Australia. At the time of booking you have paid $….based on weight and dimension declared by you as follows:   Kg. dimension(LxWxH)cm..   When we checked weight and dimension of your shipment, we found weight and dimension as follows: Kg. dimension(LxWxH)cm..   Therefore, your payable amount is $ …based on the weight and dimension as we found after checking. We need to recover this difference $.. due to underdeclared weight and dimension at the time of booking.   Please pay now by clicking this link below:   You can respond to this email with any further questions.     Question from Customer when they disagree to pay: Our reply: This shipment is carried by a 3rd party carrier based on your booking. The weight and dimension reported by the carrier are final. If you wish to lodge any dispute, we only accept proof if you can provide us a photograph of the item with a measuring tape by its sides showing the dimension and weight taken on a scale.   Final reminder:   We sent you consecutive reminders but the payment is not settled yet. From this point onwards we will have no other option left without referring this to the debt collection authority. Once it is referred to a debt collection, there will be additional charges and legal consequences. Please wait for our communication from our appointed collection agency. You will have 1 day to respond to this email.