Managing Diversity

Diversity is a new issue  Gender - theoretical equal access Nationality/Ethnicity - understood perceptions Physical Disability - not the same as intellectual ability Sexual Orientation - nobody else's business Age

Approaching DiversityManager's Responses Parochial - 'only one way' no acknowledgement  Ethnocentric - 'one best way' diversity as a problem Synergistic - 'a whole new way' diversity as a resource

Why not ignore Diversity? Ethics - whats normal? Legal requirements - recognize ethics Practical Needs - Survival in business Still, people prefer 'people like us'

Companies Evolution towards Diversity Huge topic, many perspectives - no one best way Evolution of Policies - legal, market pressure, moral ethical pressure. pragmatic. strategic pressure

Managing DiversityArguments Marketing Cost Problem Solving Creativity Different Perspectives Organisations Flexibility NeedsSkills, policies to get the best from all

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