16500422
Descripción
Test por Elizabeth Poulin, actualizado hace más de 1 año
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Creado por Elizabeth Poulin
hace más de 5 años
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Pregunta 1
Pregunta
What does NOT indicate a good error message?
Respuesta
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Written in complicated language
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Tells the person what they did
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Explains the problem
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Shows an example
Pregunta 2
Pregunta
If people are doing a difficult task, then you need to raise the level of arousal.
Respuesta
- True
- False
Pregunta 3
Pregunta
Tunnel action is where you keep doing the same task over and over even though it isn’t working.
Respuesta
- True
- False
Pregunta 4
Pregunta
Some stress can actually help complete a task because it heightens awareness.
Respuesta
- True
- False
Pregunta 5
Pregunta
What is a Positive Consequence
Respuesta
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Actions that have no effect on task completion
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Actions that do not give the desired result but provide the user with information that helps them achieve an overall goal.
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Actions that result in a dead end, undo a positive consequence, send the user back to a starting point, or result in action that can not be reversed.
Pregunta 6
Pregunta
You should try to fix nuetral consequence first when trouble shooting.
Respuesta
- True
- False
Pregunta 7
Pregunta
Which is an example of an Omission error?
Respuesta
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When it comes time to enter the server for your email, you enter the wrong server name.
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When you go to turn on your Wi-Fi you go to the drop down and select the network name even though you could just press the Wi-Fi on/off icon.
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When setting up your email you only do the settings for your outgoing mail, not your incoming mail.
Pregunta 8
Pregunta
Motor-control Errors happen while using the controls of a device. For example accidentally swiping when you're trying to zoom in.
Respuesta
- True
- False
Pregunta 9
Pregunta
How are older adults more likely to complete a task?
Respuesta
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Take more steps through the use of rigid exploration.
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Use past knowledge.
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Use meaningful hints from their actions.
Pregunta 10
Pregunta
James Reason wrote Human Error (1990) about the Swiss Cheese Model of Human Error.
Respuesta
- True
- False
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