1774747
Pregunta 1
Pregunta
What is the name of the system that is used to grant user's access to our applications and the domain?
Respuesta
-
Active Directory
-
Microsoft Exchange
-
PeopleSoft
-
SecureCRT
Pregunta 2
Pregunta
What system is used to identify the Employee Status, Job Code, Network ID and Job Status?
Respuesta
-
Active Directory
-
Microsoft Exchange
-
PeopleSoft
-
SecureCRT
Pregunta 3
Pregunta
WorkForce Management is the Web Console view in which Managers and Administrative Assistants manage Time Cards.
Respuesta
- True
- False
Pregunta 4
Pregunta
What does the following stand for?
00042D011
Respuesta
-
Manager Workstation #1 at Store 42
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Manager Workstation #11 at Store 42
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Register #1 at Store 42
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Register #11 at Store 42
Pregunta 5
Pregunta
If a user is locked out of their account, which of the following will ALWAYS happen?
Respuesta
-
Lync will prompt for a password (if they are a corporate user)
-
Outlook will prompt for a password (if it is open)
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User will be unable to login using their Network ID
-
All of the above
Pregunta 6
Pregunta
Remedy 8.1 is a Web-Based Application
Respuesta
- True
- False
Pregunta 7
Pregunta
Which of the following are PDT Models? (Check all that apply)
Respuesta
-
MC3090
-
MC40
-
MC75
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QL420
Pregunta 8
Pregunta
If a register is offline, it is safe to assume that the network cord is bad
Respuesta
- True
- False
Pregunta 9
Pregunta
If you are unsure of how to solve something, what actions would you take BEFORE reaching out to Tier 2?
Respuesta
-
Search the OneNote/Templates
-
Search Ticket History
-
Group-Lync Tier 1
-
All of the Above
Pregunta 10
Pregunta
It is okay to directly assign low priority tickets to other departments without consulting Tier 2?
Respuesta
- True
- False
Pregunta 11
Pregunta
When resetting a corporate user's password while they are off-site, what is the most important thing you MUST do in order for the password to work?
Respuesta
-
Uncheck the "Change Password on Next Sign-In Box" in Active Directory
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Have the user log off of their PC and get to the blue Control - ALT - Delete Screen
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Have the user get to the MyHR Login screen
Pregunta 12
Pregunta
Which passwords can be reset by the IT Service Desk? (Check all that apply)
Respuesta
-
PMMS Passwords
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Active Directory Passwords (AKA DKS# Passwords)
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SFS Passwords (Ship From Store)
-
Register Passwords
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