20180422
Descripción
Test por Rolando Sanchez, actualizado hace más de 1 año
|
Creado por Rolando Sanchez
hace alrededor de 5 años
|
|
Pregunta 1
Pregunta
What is ServiceNow?
Respuesta
-
It’s a platform; a piece of technology that lets people automate workflow in a business.
-
Is a framework designed to standardize the selection, planning, delivery and maintenance of IT services within a business.
-
Refers to all the activities involved in designing, creating, delivering, supporting and managing the lifecycle of IT services.
-
Is a framework within which people can address complex adaptive problems, while productively and creatively delivering products of the highest possible value.
Pregunta 2
Pregunta
What is Now Platform®
Respuesta
-
The Now Platform® provides an Application Infrastructure-as-a-Service (aIaaS), a cloud-based computing model that provides the infrastructure needed to develop, run, and manage applications.
-
The Now Platform® provides an Application Platform-as-a- Service (aPaaS), a cloud-based computing model that provides the infrastructure needed to develop, run, and manage applications.
-
The Now Platform® provides an Application Software-as-a-Service (aSaaS), a cloud-based computing model that provides the infrastructure needed to develop, run, and manage applications.
-
The Now Platform® provides an Application Function-as-a-Service (aFaaS), a cloud-based computing model that provides the infrastructure needed to develop, run, and manage applications.
Pregunta 3
Pregunta
Select all the Now Platform® User Interface that are correct:
Respuesta
-
Now Platform® User Interface
-
ServiceNow Classic Mobile App
-
Now Mobile App
-
Service Portal
Pregunta 4
Pregunta
The Service Portal provides a user-friendly self-service experience by providing access to specific features using widgets. When accessing the portal via web browser, users can:
- Search for articles, catalog items, records
- Submit requests
- Browse the corporate news feed, and more!
Respuesta
- True
- False
Pregunta 5
Pregunta
What is the format used in the URL of a ServiceNow Instance?
Respuesta
-
https://<instancename>.service-now.com
-
https://<instancename>.servicenow.com
-
https://<instancename>.service.now.com
-
https://<instancename>.servicenow
Pregunta 6
Pregunta
An instance is a unique implementation of the ServiceNow platform. What are their characteristics?
Respuesta
-
Customers only get a single instance for development, testing and production.
-
Independent, not configurable and private. Updates are made in group instances.
-
Each instance has predefined applications that cannot be modified or added new applications.
-
Independent, changeable, and highly configurable. Each instance has customer data that can be exchanged between instances.
Pregunta 7
Pregunta
What is a user?
Respuesta
-
A user is anyone who has access to an instance of ServiceNow. Users can: • Updating records, Importing data, Requesting items, Implementing flows, Approving knowledge content, Running reports. Users are represented by a record on the User [sys_user] table.
-
A user is one who buys an instance of ServiceNow.
-
A user is one who has access to the internet.
-
A user is anyone who has access to an instance of ServiceNow. Users can: • Updating records, Importing data, Requesting items, Implementing flows, Approving knowledge content, Running reports. Users are represented by a record on the Group [sys_user_group] table.
Pregunta 8
Pregunta
A collection of users is a group. Groups share a common purpose. A group is represented by a record on the Group [sys_user_grmember] table.
Respuesta
- True
- False
Pregunta 9
Pregunta
Based on the numbers in the image, select the correct answer that indicates the components of Now Platform User Interface.
Respuesta
-
1. Application Navigator, 2. Banner Frame, 3. Content Frame
-
1. Applications, 2. Application Navigator, 3. Modules.
-
1. Banner Frame, 2. Application Navigator, 3. Content Frame.
-
1. Content Frame, 2. Banner Frame, 3. Application Navigator.
Pregunta 10
Pregunta
The Application navigator is a list of available applications and their corresponding modules.
Respuesta
- True
- False
Pregunta 11
Pregunta
Above the application list, use the Banner Frame to quickly navigate to applications and modules.
Respuesta
- True
- False
Pregunta 12
Pregunta
The Favorites tab, represented by a star icon, displays items you have added as favorites.
Respuesta
- True
- False
Pregunta 13
Pregunta
Based on the image, select all types of common interfaces shown.
Respuesta
-
List
-
Form
-
Dashboard
-
Knowledge Base
-
Service Catalog
-
Pie
-
Now Learning
-
Banner Frame
Pregunta 14
Pregunta
A role is a [blank_start]collection of permissions[blank_end] used to:
• Grant access to applications and other parts of the platform, and
• Assign security rights.
Respuesta
-
only permission
-
collection of users
-
group of people
-
collection of permissions
Pregunta 15
Pregunta
Roles are represented by a record on the Role [[blank_start]sys_user_role[blank_end]] table
Respuesta
-
sys_role
-
sys_user_has_role
-
sys_user_role
-
sys_role_user
Pregunta 16
Pregunta
BEST PRACTICE: Rather than adding roles to individual users, add the user to a group and assign the role to the group.
Respuesta
- True
- False
Pregunta 17
Pregunta
What is the function of System Administrator:
Respuesta
-
Users with specialized administrator roles may manage specific functions or applications.
-
Also known as Employee Self Service (ESS) users, these users do not have roles but can submit and manage their own requests, access public pages. etc.
-
Can perform all requester actions and allow users to view or modify approval records directed to them.
-
This role provides access to all platform features, applications, functions, and data.
Pregunta 18
Pregunta
The [blank_start]impersonator[blank_end] role can be assigned to a user to allow impersonation of other users, excluding admins, for testing and visibility purposes.
Respuesta
-
impersonator
-
fulfiller
-
approver
-
impersonation
Pregunta 19
Pregunta
A list displays a set of records from a table within the content frame of ServiceNow. Each row represents one [blank_start]record[blank_end]. Each column represents one [blank_start]field[blank_end].
Respuesta
-
record
-
field
Pregunta 20
Pregunta
Context menus provide different levels of controls for a given list view. What are the 3 types of context menus existing in ServiceNow?
Respuesta
-
List Context Menu
-
Column Context Menu
-
Tab Context Menu
-
Record Context Menu
-
Banner Context Menu
Pregunta 21
Pregunta
A filter is a set of conditions applied to a table list to isolate a subset of the data.
Three components that make up a filter condition include: [blank_start]Field, Operator, Value[blank_end].
Respuesta
-
Field, Operator, Value
-
Name, Action, Field
-
Field, Action, Value
-
Value, Condition, Field
Pregunta 22
Pregunta
The [blank_start]List Editor[blank_end] allows a field value to be edited in a list without opening the record.
Respuesta
-
List Editor
-
Form Layout
-
Activity Stream
-
Work Notes
Pregunta 23
Pregunta
Use tags to categorize, flag, and locate records. Tags can be created against any record from a list or form view.
Respuesta
- True
- False
Pregunta 24
Pregunta
A [blank_start]view[blank_end] is a version of a customized list or form which defines which fields appear and in what order. Different views can be created and used for different roles.
Respuesta
-
view
Pregunta 25
Pregunta
Of the following options, what is the definition of Layout Configuration?
Respuesta
-
Personalize a list to show or hide fields on a view, as well as change the list column order for the current logged-in user.
-
Configure to show or hide fields from a view and change the list column order. (All users)
Pregunta 26
Pregunta
A row represents what in the ServiceNow database?
Respuesta
-
FIeld
-
Record
-
Form
-
Label
Pregunta 27
Pregunta
A [blank_start]form[blank_end] displays fields from one record – users can view and edit the record data.
Respuesta
-
form
-
dashboard
-
table
-
record
Pregunta 28
Pregunta
Related Lists show records in tables that have a relationship to the current record.
Respuesta
- True
- False
Pregunta 29
Pregunta
In the Header Icons the Personalize icon is used in a form to show or hide important fields and the mandatory fields CAN be hidden. Is this true or false?
Respuesta
- True
- False
Pregunta 30
Pregunta
Forms include various field types, each with unique attributes. Some common field types include:
Respuesta
-
String
-
Interger
-
Reference
-
Choice
-
True/False
-
Select Box
-
Date/Time
-
Single-line Text
Pregunta 31
Pregunta
What is a Formatter?
Respuesta
-
Is an element used to display information that is not a field in the record.
-
It displays a list of activities.
-
Graphic representation of the fields, sections, and other elements on the form.
-
Is a one table.
Pregunta 32
Pregunta
Related Links show records in tables that have a relationship to the current record. Related Links are presented as tabs at the bottom of the form view.
Respuesta
- True
- False
Pregunta 33
Pregunta
[blank_start]Templates[blank_end] allow fields to be populated automatically, simplifying the process of submitting new records.
Respuesta
-
Templates
-
Formatter
-
Related Lists
-
Instance
Pregunta 34
Pregunta
Save records by using one of the following methods:
-> Click [blank_start]Submit[blank_end] to save changes on a new form and return to the previously viewed page.
-> Click [blank_start]Update[blank_end] to save changes on an existing record and return to the previously viewed page.
-> Select the Form Context menu icon in the header bar, then select [blank_start]Save[blank_end] to save changes without exiting the form view.
Respuesta
-
Submit
-
Update
-
Save
Pregunta 35
Pregunta
What is the difference between Insert or Insert and Stay?
Respuesta
-
"Insert" save changes without exiting the form view, but "Insert and Stay" save changes exiting the form view.
-
"Insert" will exit the form returning to the previously viewed page, but "Insert and Stay" will remain on the form.
-
"Insert" and "Insert and Stay" have the same functionality.
-
"Insert" and "Insert and Stay" do not exist in the form.
Pregunta 36
Pregunta
What are the three main components of the Form Designer?
Respuesta
-
Page Header
-
Field Navigator
-
Application Navigator
-
Form Layout
-
Content Frame
-
Banner
Pregunta 37
Pregunta
Which tool can be used to change the layout of the form view for all users?
Respuesta
-
Personalize
-
Form Designer
-
Workflow Editor
-
ServiceNow Studio
Pregunta 38
Pregunta
Which field type displays information from another table in a Form?
Respuesta
-
String
-
Reference
-
Dot-Walking
-
Dashboard
Pregunta 39
Pregunta
What is the System Properties> Basic Configuration UI16 module used for?
Respuesta
-
It is used to create tables.
-
It is used to customize an instance.
-
It is used to delete the instance.
-
It is used to destroy the world.
Pregunta 40
Pregunta
Which icon on the banner frame is selected to customize an individual’s instance?
Respuesta
-
Search icon
-
Toggle Help Sidebar icon
-
System settings (gear icon)
-
View Current Update Set icon
Pregunta 41
Pregunta
A [blank_start]task[blank_end] is any record that can be assigned or completed by a user in ServiceNow. A task record is created from a table that extends the Task [task] table.
Respuesta
-
task
-
table
-
ci
-
form
Pregunta 42
Pregunta
Assignment rules can automatically set a value in the assigned_to and assignment_group fields of a task record.
Respuesta
- True
- False
Pregunta 43
Pregunta
[blank_start]Platform Intelligence[blank_end] uses machine-learning algorithms to set field values during record creation.
Respuesta
-
Platform Intelligence
-
Virtual Agent
-
Connect Chat
-
Virtual Intelligence
Pregunta 44
Pregunta
In which module of the Service Desk application, can you access the tasks assigned to your groups or to you?
Respuesta
-
My Tasks / My Group Tasks
-
My Work / My Group Wok
-
My Incidents / My Group Incidents
-
My Tickets / My Group Tickets
Pregunta 45
Pregunta
The [blank_start]User Presence[blank_end] feature facilitates synchronous collaboration within one record.
Respuesta
-
User Presence
-
Impersonation
-
Chat
-
Record
Pregunta 46
Pregunta
Select the two correct answers. What is the difference between Work Notes and Additional Comments?
Respuesta
-
Work notes field to communicate back and forth with the requester and other stakeholders directly in ServiceNow.
-
Work notes field provides a log to document all the technical and behind-the-scenes work on a task.
-
Additional comments (Customer visible) field provides a log to document all the technical and behind-the-scenes work on a task.
-
Additional comments (Customer visible) field to communicate back and forth with the requester and other stakeholders directly in ServiceNow.
Pregunta 47
Pregunta
The Activity section located under the Notes tab provides a complete history of a record. What details this section? (Select three answers)
Respuesta
-
When was the update made?
-
Who made an update?
-
Where was the update made?
-
What was the update?
-
Why was the update made?
Pregunta 48
Pregunta
The Visual Task Boards enables users to contribute to actual work within a record without opening a form interface.
Respuesta
- True
- False
Pregunta 49
Pregunta
Transform your lists and forms into an interactive graphical experience using [blank_start]Visual Task Boards (VTBs)[blank_end].
Respuesta
-
Visual Task Boards (VTBs)
-
Task Management
-
Activity Streamline Editing
-
Work Notes and Additional Comments
Pregunta 50
Pregunta
What are the four elements that make up the Visual Task Board?
Respuesta
-
Taskboard Tools
-
Quick Panel
-
Lanes
-
Cards
-
Users
-
Record Producers
-
Taskboard Stories
Pregunta 51
Pregunta
Which tab contains the activity stream for a task?
Respuesta
-
Notes
-
Related Lists
-
Variables
-
Layout
Pregunta 52
Pregunta
Complete the sentence with the following words: event - user actions - scripts.
An [blank_start]event[blank_end] is an indication that certain conditions have occurred in the system.
Events are triggered by:
• [blank_start]User actions[blank_end]: Logging in, approving a request, renaming an attachment, etc.
• [blank_start]Scripts[blank_end]: Business Rules and Workflows
Respuesta
-
event
-
User actions
-
Scripts
Pregunta 53
Pregunta
Email [blank_start]notifications[blank_end] can be triggered by events and require no scripting knowledge.
Respuesta
-
notifications
-
scripts
-
messages
-
events
Pregunta 54
Pregunta
Creating notifications allows administrators to specify:
• When to send the Notification
• Where receives the Notification
• What content is in the Notification
Respuesta
- True
- False
Pregunta 55
Pregunta
[blank_start]Dot-Walking[blank_end] gathers information from a series of tables through reference fields.
Respuesta
-
Dot-Walking
-
Business Rule
-
Client Script
-
Reference fields
Pregunta 56
Pregunta
[blank_start]Connect Chat[blank_end] is a messaging tool that lets you work with others in real-time.
Respuesta
-
Connect Chat
-
Connect Workspace
-
Visual Task Board
-
SMS
Pregunta 57
Pregunta
Select three options. What can trigger a notification?
Respuesta
-
Record inserted or updated
-
Event is fired
-
A script
-
User Login
-
Email
Pregunta 58
Pregunta
You can create your own reports by navigating to the [blank_start]Reports > View / Run[blank_end] module.
Respuesta
-
Reports > View / Run
-
Reports > Create Report
-
Reports > New Report
-
Reports > All
Pregunta 59
Pregunta
[blank_start]Report Designer[blank_end] is an interface used for creating or modifying ServiceNow reports. It features four sections which provide reporting configuration options: Data, Type, Configure, and Style.
Respuesta
-
Report Designer
-
Survey Designer
-
Form Designer
-
Dashboard Designer
Pregunta 60
Pregunta
Complete the sentence. A __________ is used to measure and evaluate the effectiveness of IT service management processes.
Respuesta
-
metric
-
report
-
dashboard
-
incident
Pregunta 61
Pregunta
[blank_start]Dashboards[blank_end] enable you to display multiple Performance Analytics, reporting, and other widgets on a single screen.
Respuesta
-
Homepage
-
Reports
-
UI Page
-
Dashboards
Pregunta 62
Pregunta
What are the four tabs used to guide the user through creating a new report in the report designer?
Respuesta
-
Data, Table, Style and Actions
-
Data, Type, Configure, and Style
-
Data, Type, Actions and Style
-
Table, Actions, Style and Reports
Pregunta 63
Pregunta
Complete the sentence. The ServiceNow Infrastructure includes __________________.
Respuesta
-
records, rows and columns
-
tables and CI's.
-
tables, records, and fields.
-
tables, database and fields.
Pregunta 64
Pregunta
A [blank_start]field[blank_end] is an individual piece of data in a record and corresponds to a column in the table.
Respuesta
-
field
-
record
-
row
-
table
Pregunta 65
Pregunta
The [blank_start]System Dictionary[blank_end] contains the definition for each and every table and field in the database.
Respuesta
-
Tables and columns
-
System Definition
-
Fields
-
System Dictionary
Pregunta 66
Pregunta
Records are identified by a 32-character, globally unique ID, called a [blank_start]sys_id[blank_end].
Respuesta
-
sys_id
-
primary_key
-
id_sys
-
ID
Pregunta 67
Pregunta
Select the three correct answers.
In a table, each field has three key attributes:
Respuesta
-
label
-
condition
-
name
-
operator
-
value
Pregunta 68
Pregunta
Select all the answers that apply. Tables can be related to each other in various ways. What kind of relationships exist in ServiceNow?
Respuesta
-
One-to-Many
-
Many-to-Many
-
Database Views
-
Extensions
Pregunta 69
Pregunta
Tables can extend other tables. A table that extends another table is a [blank_start]child[blank_end] class. The table it extends is the [blank_start]parent[blank_end] class.
Respuesta
-
child
-
parent
Pregunta 70
Pregunta
The Incident, Problem, and Change Request tables, are subcategories of the [blank_start]Task[blank_end] table.
Respuesta
-
Project
-
SC Task
-
Task
-
ServiceNow
Pregunta 71
Pregunta
If a table is extended but itself is not extending another table, it is called a [blank_start]base table[blank_end].
Respuesta
-
child table
-
base table
-
key table
-
principal table
Pregunta 72
Pregunta
Tables that exist in the base system are called:
Respuesta
-
custom tables
-
core tables
-
child tables
-
parent tables
Pregunta 73
Pregunta
Tables created by admins or developers are called:
Respuesta
-
core tables
-
child tables
-
custom tables
-
parent tables
Pregunta 74
Pregunta
Complete the sentence. The [blank_start]Schema Map[blank_end] provides a graphical representation of other tables related to a specific table.
Respuesta
-
Relationship
-
Flow Designer
-
Banner Frame
-
Schema Map
Pregunta 75
Pregunta
An [blank_start]Access Control[blank_end] is a security rule defined to restrict the permissions of a user from viewing and interacting with data.
Respuesta
-
Business Rule
-
Access Control
-
Security Admin
-
Client Script
Pregunta 76
Pregunta
Select the correct CRUD operations.
Respuesta
-
Create
-
Delete
-
Done
-
Read
-
Close
-
Update (Write)
-
Read Only
Pregunta 77
Pregunta
The [blank_start]Access Control List (ACL)[blank_end] contains all of an instance’s Access Control rules. Users with the appropriate permissions can modify rules and their definitions.
Respuesta
-
Business Rules
-
Security List
-
Access Control List
-
Control List
Pregunta 78
Pregunta
Complete the sentence. In order for a user to create or update Access Control roles, they must have the [blank_start]security_admin[blank_end] role.
Respuesta
-
acl_admin
-
security_admin
-
admin
-
admin_security
Pregunta 79
Pregunta
Select the correct ACL rule types.
Respuesta
-
table.record
-
table.None
-
table.table
-
table.*
-
table.field
Pregunta 80
Pregunta
This processing order ensures that users gain access to more general objects before gaining access to more specific objects.
Respuesta
-
Security Evaluation
-
Access Control Evaluation
-
Control Rules Evaluation
-
Security Rules Evaluation
Pregunta 81
Pregunta
Select the three correct answers. What types of permissions can be configured in an access control rule?
Respuesta
-
Conditions
-
Roles
-
Tables
-
Script that sets the answer variable to true or false
-
Records
Pregunta 82
Pregunta
An [blank_start]Import Set[blank_end] is a tool used to import data from various data sources, and map that data into ServiceNow tables.
Respuesta
-
Transform Map
-
Data Source
-
Import Set
-
Target Table
Pregunta 83
Pregunta
[blank_start]Data Sources[blank_end] are records in ServiceNow that contain information regarding an Import Set data source. You can import a file from a local source (i.e. XML, CSV, Excel) or from a network server by providing a path and authentication information.
Respuesta
-
Import Set
-
Transform Map
-
Target Table
-
Data Sources
Pregunta 84
Pregunta
The [blank_start]Target Table[blank_end] is an existing table in where the data will be placed, post-transformation.
Respuesta
-
Import Set Table
-
Target Table
-
Custom Table
-
Transform Table
Pregunta 85
Pregunta
Select the 5 types of Data Sources used to import data.
Respuesta
-
JDBC
-
WORD
-
EXCEL
-
HTTP/FTP
-
HTML
-
XML
-
CSV
Pregunta 86
Pregunta
A [blank_start]transform map[blank_end] is a set of field maps that define the relationships between fields in an import set table and fields on a target table
Respuesta
-
target table
-
import set
-
data source
-
transform map
Pregunta 87
Pregunta
Coalescing a field means the field will be used as a unique key during imports.
Respuesta
- True
- False
Pregunta 88
Pregunta
What is a Data Policy?
Respuesta
-
Is a server-side script that runs when a record is displayed, inserted, updated, or deleted, or when a table is queried.
-
Is a rule that enforces data consistency by setting fields as mandatory and/or read-only.
-
Is a rule that is applied to a form to dynamically change information or the form itself.
-
It is used to add buttons, links, and context menu items on forms and lists, making the UI more interactive, customizable, and specific to user activities.
Pregunta 89
Pregunta
Which option allows you to update existing target table records when importing data from an import set?
Respuesta
-
Import Set
-
Data Source
-
Coalesce
-
Mapping
Pregunta 90
Pregunta
Which module is used as the first step for importing data?
Respuesta
-
Load Data
-
Import Data
-
Transform Map
-
Data Source
Pregunta 91
Pregunta
Is a series of tables and fields that contain all of the Configuration Items (CIs) controlled by your company, as well as their attributes and relationships.
Respuesta
-
Access Control List (ACL)
-
Configuration Management Database (CMDB)
-
Configuration Items (CIs)
-
System Dictionary
Pregunta 92
Pregunta
[blank_start]Configuration Items[blank_end] can be tangible or intangible devices or applications in the CMDB such as firewalls, computers, email services, and business services.
Respuesta
-
System Dictionary
-
Configuration Management Database
-
Tables
-
Configuration Items
Pregunta 93
Pregunta
The [blank_start]CI relationship editor[blank_end] uses a concept of suggested relationships to help users see reasonable relationships between configuration items.
Respuesta
-
CMDB editor
-
CI relationship editor
-
System editor
-
CI editor
Pregunta 94
Pregunta
[blank_start]Dependency Views[blank_end] graphically display an infrastructure view for a configuration item and the business services that it is part of and that it supports.
Respuesta
-
Dependency Views
-
CI Relationship Editor
-
Map Icons
-
Schema Map
Pregunta 95
Pregunta
What are the three key tables in the CMDB?
Respuesta
-
cmdb
-
cmdb_rel_ci
-
cmdb_view
-
cmdb_baseline
-
cmdb_ci
-
cmdb_server
Pregunta 96
Pregunta
[blank_start]Knowledge Management[blank_end] allows users to create, categorize, review, approve, and browse important information in a centralized location that is shared by the entire organization.
Respuesta
-
Knowledge Content
-
Knowledge Management
-
Knowledge Editor
-
Knowledge Base
Pregunta 97
Pregunta
The Knowledge homepage displays knowledge articles and social questions (Q&A)
organized by:
Respuesta
-
Knowledge Base
-
Tags
-
Articles
-
Category
Pregunta 98
Pregunta
Knowledge Security:
[blank_start]User Criteria[blank_end] defines conditions that are evaluated against users to determine which users can create, read, write, and retire knowledge articles.
Respuesta
-
HR Criteria
-
Knowledge Criteria
-
User Criteria
-
ACL
Pregunta 99
Pregunta
Is a conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common work tasks:
Respuesta
-
Virtual Agent
-
Connect Chat
-
Agent Intelligence
-
Chat Boot
Pregunta 100
Pregunta
Which role can manage multiple knowledge bases?
Respuesta
-
admin_knowledge
-
knowledge_admin
-
knowledge_editor
-
knowledge_manager
Pregunta 101
Pregunta
What access does a user need to be able to import articles to a knowledge base?
Respuesta
-
Can contribute
-
Can't contribute
-
Can read
-
Can't read
Pregunta 102
Pregunta
The [blank_start]Service Catalog[blank_end] is a robust ordering system for services and products offered by various departments for users.
Respuesta
-
Service Portal
-
Maintain Items
-
Service Catalog
-
Record Producer
Pregunta 103
Pregunta
Service Catalog Major Components:
[blank_start]Items[blank_end] are the building blocks of the Service Catalog, including:
• Hardware
• Software
• Services
Respuesta
-
Record Producer
-
Items
-
Variables
-
Flows
Pregunta 104
Pregunta
Service Catalog Major Components:
[blank_start]Variables[blank_end] provide questions to help the requester specify what item, option, or service to order.
Respuesta
-
Variables
-
Variable Sets
-
Order Guides
-
Record Producer
Pregunta 105
Pregunta
Service Catalog Major Components:
[blank_start]Record Producer[blank_end] are a form that produces a record of tasks. It is also an interface used as an alternative to lists and forms.
Respuesta
-
Record Producer
-
Order Guide
-
Item
-
Variable Set
Pregunta 106
Pregunta
Service Catalog Major Components:
[blank_start]Order Guides[blank_end] assist customers in ordering a complete set of needed items and help users identify the item relationships.
Respuesta
-
Record Producer
-
Variable
-
Variable Set
-
Order Guides
Pregunta 107
Pregunta
Service Catalog Major Components:
Service Catalog variables are not global by default and provide options to tailor a catalog item to the customer's needs.
Respuesta
- True
- False
Pregunta 108
Pregunta
The Service Catalog lets you attach variables either to a catalog item or to an execution plan. What are the five types of common variables?
Respuesta
-
Multiple Choice
-
Checkbox
-
Interger
-
Select Box
-
String
-
Single Line Text
-
True / False
-
Reference
Pregunta 109
Pregunta
What are the three tables used in the Catalog Items?
Respuesta
-
REQ# Request [sc_request] table.
-
INC# Incident [incident] table
-
RITM# Requested Item [sc_req_item] table
-
SCTASK# Catalog Task [sc_task] table
-
PRB# Problem [problem] table
-
CHG# Change Request [change_request] table
Pregunta 110
Pregunta
Which module is used to add, update, or remove catalog items?
Respuesta
-
Item Variables
-
Maintain Items
-
Service Portal
-
Items
Pregunta 111
Pregunta
Is a non-technical interface for building and enabling process automation capabilities, known as flows:
Respuesta
-
Flow Designer
-
Flow Operator
-
Action Designer
-
IntegrationHub
Pregunta 112
Pregunta
A trigger specifies the conditions of when a flow should be initiated. Triggers instantiate the flow and can be: (Select the three correct options).
Respuesta
-
Record-based triggers
-
Spoke-based triggers
-
Schedule-based triggers
-
Application-based triggers
-
Table-based triggers
Pregunta 113
Pregunta
Is a rule that is applied to a form to dynamically change information or the form itself, these determine what happens on the form, including: setting a field as mandatory, setting a field as hidden, setting a field as read-only. These are executed on the client side.
Respuesta
-
Data Policy
-
User Interface (UI) Policy
-
Business Rule
-
ACL
Pregunta 114
Pregunta
[blank_start]UI Actions[blank_end] add buttons, links, and context menu items on forms and lists, making the UI more interactive, customizable, and specific to user activities.
Respuesta
-
UI Actions
-
UI Policy
-
Client Script
-
Business Rule
Pregunta 115
Pregunta
[blank_start]Client Scripts[blank_end] make “real-time” changes to the appearance of the user interface, especially forms. Several types of scripts are supported:
- onSubmit():
- onChange():
- onLoad():
Respuesta
-
Business Rule
-
Data Policy
-
Client Scripts
-
Record Producer
Pregunta 116
Pregunta
A [blank_start]Business Rule[blank_end] is configured to run when a record is displayed, inserted, updated, deleted, or when a table is queried. These run on the server side.
Respuesta
-
UI Policy
-
Client Script
-
Business Rule
-
Data Policy
Pregunta 117
Pregunta
What is the language used for scripting in ServiceNow?
Respuesta
-
Phyton
-
C++
-
Java
-
Javascript
Pregunta 118
Pregunta
What provides additional functionality within an instance?
Respuesta
-
Business Rule
-
Plugins
-
Client Script
-
UI Actions
Pregunta 119
Pregunta
Does a business rule run on the client side or the server side?
Respuesta
-
Client
-
Server
-
Both
Pregunta 120
Pregunta
Is a group of customizations that can be moved from one instance of ServiceNow to another.
Respuesta
-
Customer Update
-
Update Set
-
Data Source
-
Import Set
Pregunta 121
Pregunta
It is recommended to using the Default Update Set for moving customizations between instances.
Respuesta
- True
- False
Pregunta 122
Pregunta
Select the correct answers. What is captured in an Update Set?
Respuesta
-
Business Rules
-
New Data Records
-
Client Scripts
-
New Users and Groups
-
Report Definitions
-
Modified Data Records
-
Fields and Tables
-
Published Workflows
-
Tasks
-
Roles
Pregunta 123
Pregunta
What are the three steps for applying an Update Set to an instance?
Respuesta
-
Retrieve
-
Upload
-
Import
-
Commit
-
Preview
Pregunta 124
Pregunta
[blank_start]IntegrationHub[blank_end] provides a single solution to quickly integrate with third party services to build and share content.
Respuesta
-
Now Learning
-
Data Source
-
Record Producer
-
IntegrationHub
Pregunta 125
Pregunta
Homepages are not automatically included in an Update Set, but can be manually added.
Respuesta
- True
- False
Pregunta 126
Pregunta
A non-administrator user who is assigned one or more permissions to develop applications is called:
Respuesta
-
Delegated Developer
-
System Administrator
-
Specialized Administrator
-
Tester
Pregunta 127
Pregunta
Which ServiceNow tool is used by developers to create custom applications?
Respuesta
-
ServiceNow Developers
-
ServiceNow Studio
-
Flow Designer
-
Workflow Editor
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