21692032
Descripción
Test por Caroline Pound, actualizado hace más de 1 año
|
Creado por Caroline Pound
hace más de 4 años
|
|
Pregunta 1
Pregunta
A Cappuccino is
Respuesta
-
one shot of coffee and one cm of foam
-
one shot of coffee and two cm of foam
-
two shots of coffee and one CM of foam
-
two shots of coffee and two shots of foam
Pregunta 2
Pregunta
a mocha/mochachino is
Respuesta
-
a coffee with shocolate on top
-
a coffee with a shot of chocolate
-
another name for a hot chocolate
Pregunta 3
Pregunta
which of the following is actually a tea
Respuesta
-
Cammomile
-
green tea
-
ginger tea
-
Peppermint tea
Pregunta 4
Pregunta
where is coffee grown and picked
Respuesta
-
Kenya, Colombia, Peru, Jamaica, China and Brazil
-
Brazil, Kenya, Jamaica, India and Colombia
-
Peru, Kenya, Colombia, Jamaica and France
-
Peru, Colombia, Jamaica, Kenya and Peru
Pregunta 5
Pregunta
Why does coffee have a limited shelf life?
Respuesta
-
Because it is a food stuff?
-
Because it is organic matter?
-
Because it is a consumable
-
All of the above
Pregunta 6
Pregunta
How does a typical dark roast differ from a typical light roast in flavour?
Respuesta
-
Dark roast is more bitter and has more caffeine
-
Light roast is more bitter and has more caffeine
-
Dark roast has less caffeine
Pregunta 7
Pregunta
what are the four main types of tea
Respuesta
-
Black, white, green and oolong
-
Black, green, cammomile or oolong
-
Black, white, ginger and green
-
Black, white, oolong and ginger
Pregunta 8
Pregunta
Identify a check that could be made on the espresso machine if milk is not foaming properly.
Respuesta
-
that the steam iron is hot to touch
-
that the pressure on the machine is working correctly and the steam iron is not blocked.
-
that the milk was semi skimmed
-
that the teacher is watching you
Pregunta 9
Pregunta
Name one country in which cocoa beans are grown.
Respuesta
-
China, Ghana, Indonesia, Brazil, Mexico, Venezuela, Ecuador, Madagascar, Jamaica
-
Ivory Coast, Ghana, Indonesia, Brazil, Mexico, Venezuela, Ecuador, Madagascar, Jamaica
-
India, Ghana, Indonesia, Brazil, Mexico, Venezuela, Ecuador, Madagascar, Jamaica
-
Germany, Ghana, Indonesia, Brazil, Mexico, Venezuela, Ecuador, Madagascar, Jamaica
Pregunta 10
Pregunta
Identify a check that could be made if there is limescale around the boiler tap nozzle.
Respuesta
-
The machine is working properly
-
The machine is switched on there is electric power running through
-
That you are using the machine correctly
-
Check is the boiler due for a descale or the filter is due to be renewed
Pregunta 11
Pregunta
How do the growing conditions for Arabica and robusta beans differ?
Respuesta
-
appropriate altitude (Arabica are grown in higher areas)
-
weather conditions (arabica beans require cooler weather, low rainfall, higher altitude)
-
the cliamate - robusta are grown in warmer cliamates and have more rainfall
-
all of the above
Pregunta 12
Pregunta
Getting water sucked up into the machine, exposing the copper and chemical contamination are all dangers of what?
Respuesta
-
Cleaning the machine at the end of the shift
-
Making coffees
-
steaming the milk
-
Soaking the steam iron
Pregunta 13
Pregunta
To change the shot time from 15 to 25 seconds, you would
Respuesta
-
adjust the amount of time that the grinder is running or change the height of the plate in a manual grinder
-
make the grind coarser
-
make the grind finer
-
pres the button on the espresso machine a second time
Pregunta 14
Pregunta
Why is it important to adhere to the guidelines and recipes when making drinks like coffee, tea, smoothies and chocolate?
Respuesta
-
to keep the boss happy
-
to keep a a consist, good quality product for the customer
-
because that the rules
Pregunta 15
Pregunta
When making tea the water should be 98.5 degrees or above because
Respuesta
-
it wont infuse properly
-
the tea will be a grey colour
-
the tea will have a film on the top
-
All of the above
Pregunta 16
Pregunta
what is the first thing you do when processing a customers payment
Respuesta
-
make the coffee
-
put the money in the till
-
tell the customer how much it will be
-
give the customer the correct change
Pregunta 17
Pregunta
A customer whose complaint is not dealt with correctly will
a. not come back again
b. not really care
c. will tell others that the service was not appropriate
d. say thank you
Respuesta
-
a and c
-
a and b
-
c and d
-
a and d
Pregunta 18
Pregunta
the main reason that robusta grows more succesfully at lower altitudes is
Respuesta
-
the higher caffeine content make it less suseptable to pests
-
it has a thicker skin
-
it is more bitter than arabica
-
Arabica is stronger
Pregunta 19
Pregunta
Assam, Darjeeling and Ceylon (formally SriLanka) are all teas named after the district they are grown in
Respuesta
- True
- False
Pregunta 20
Pregunta
Bergamot Oil that comes from the bergamot fruit flavours which tea?
Respuesta
-
Breakfast tea
-
Camomile Tea
-
Lady Grey tea
-
Earl Grey Tea
Pregunta 21
Pregunta
'the husk is removed to release the pulp and bean, the bean is then fermented in the sun and dried' this is then processed into solids, liquer and powder
the above describes....
Respuesta
-
processing cocoa
-
processing coffee
-
processing tea
-
making a smoothie
Pregunta 22
Pregunta
What is a likely reason for the filter pan overflowing?
1. use of multiple filter papers
2. spring in brewing pan missing
3. wrong grind
4. too much water in the machine
Respuesta
-
1. and 2
-
2. and 3
-
2, 3 and 4
-
1, 2, 3, and 4
Pregunta 23
Pregunta
Why is it important to clean the machines down correctly and thoroughly?
1. to ensure the machine is easy to service
2. to make sure that hygiene is properly maintained especially when using milk & dairy for making the drinks
3. to Keep the machine working properly
4. to keep the boss happy
Respuesta
-
1, 2, and 3
-
1, 3, and 4
-
1, 2 and 4
-
3, 2 and 4
Pregunta 24
Pregunta
What would indicate that the water filter needs changing of the boiler is due to be services?
Respuesta
-
coffee is made correctly
-
there is limescale around the group heads or steam iron
-
the machine stops working
Pregunta 25
Pregunta
under what legislation is it important to clean up any spills or trip hazards
Respuesta
-
licencing law
-
food hygiene regulations
-
health and safety at work act
-
discrimination at work act
Pregunta 26
Pregunta
What is the main difference between robusta and Arabica coffee plants that allows
robusta to grow successfully at lower altitudes?
Respuesta
-
Robusta is higher in caffeine which acts like a natural pesticide
-
Robusta likes warmer weather
-
Robusta is lower in caffeine
-
Robusta is rounder and browner
Pregunta 27
Pregunta
under health and safety legislation, cuts and open sores are covered by a blue plaster in a food service industry because
Respuesta
-
they cover the wound
-
it feels better to wear a plaster
-
blue is a nice colour
-
the plaster can be seen better if it falls off
Pregunta 28
Pregunta
how long can you keep a pot of filter coffee on the hot plare
Respuesta
-
4 hours
-
3 hours
-
2 hours
-
1 hours
Pregunta 29
Pregunta
• paraphrasing back to customer
• eye contact
• nodding
• active listening
• positive listening
the above are all examples of what?
Respuesta
-
ignoring people
-
Doing what you are asked to do
-
Effective listening
-
bad customer service
¿Quieres crear tus propios Tests gratis con GoConqr? Más información.