3135243
Descripción
Test por rubenetulodii, actualizado hace más de 1 año
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Creado por rubenetulodii
hace más de 9 años
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|
Pregunta 1
Pregunta
Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions, with $136.5 billion in assets as of March 31, 2015.
Respuesta
- True
- False
Pregunta 2
Pregunta
System used to gain access to CFG environment. Contains all tools needed to service callers.
Respuesta
-
Citrix
-
XenApp
-
Active Directory
-
Active Role Server (ARS)
Pregunta 3
Pregunta
CFG's Active Directory environment. SD no longer has access to reset passwords here but we still have view access to aid us in troubleshooting. Passwords for AD are now reset in the system called ARS.
Respuesta
-
AD Web Tool
-
Active Directory
-
Touchpoint
-
Citrix
Pregunta 4
Pregunta
Top 3 Browsers used as of today?
Respuesta
-
Chrome
-
Firefox
-
Internet Explorer
-
Safari
Pregunta 5
Pregunta
CFG Back Office Support Calls come from CFG users who work from Banking Divisions of Citizens Financial Group.
Respuesta
- True
- False
Pregunta 6
Pregunta
During Branch Support Calls, agents are expected to talk with:
Respuesta
-
Tellers
-
Teller Managers
-
Bankers
-
Banker Managers
Pregunta 7
Pregunta
Branch Machines do have Shared Drive Access.
Respuesta
- True
- False
Pregunta 8
Pregunta
Once machine is booted up only application the user will see is the Retail Page.
Respuesta
- True
- False
Pregunta 9
Pregunta
Naming Standard for ALL workstations:
WPWKIL001129800 (IL - ____________)?
Respuesta
-
Illinois
-
Indiana
-
Idaho
-
India
Pregunta 10
Pregunta
_______________________ is a Web Based Application used by bankers to open accounts, such as checking, savings, and Certificate of Deposits.
Respuesta
-
Active Directory
-
ARS
-
Touchpoint
-
Retail Home Page
Pregunta 11
Pregunta
CFG Email policies does not allow to send or receive emails.
Send/Receive max = 5MB
Default mailbox size 1000MB.
Respuesta
- True
- False
Pregunta 12
Pregunta
__________________________ is an online system designed to produce and manage customer leads for bankers in a timely manner.
Respuesta
-
Bank Leads
-
Rapid Response
-
Active Directory Roles
-
Active Directory
Pregunta 13
Pregunta
Teller application is used for deposit/withdraw of accounts
Teller application connects to the teller server located in the branch. Works with host.
Teller server is Windows XP Server
Respuesta
- True
- False
Pregunta 14
Pregunta
Tool used to terminate/logoff stuck sessions when users call reporting stuck session in VCS.
Respuesta
-
Virtual Computing System
-
ARS
-
Active Directory
-
HP Service Manager 9
Pregunta 15
Pregunta
3 Parts to the Passbook
Respuesta
-
Printer
-
Pinpad
-
Systech Device
-
Hub
Pregunta 16
Pregunta
Tool used for verifying user's challenge information before resetting a password.
Respuesta
-
Psynch
-
Voice Trust
-
Tira
-
VCS
Pregunta 17
Pregunta
Citizens End User Support Toll Free Number
Respuesta
-
1-800-821-6117
-
1-888-777-2592
-
1-888-511-2191
-
1-888-716-4822
Pregunta 18
Pregunta
Tool used to reset passwords for the FMF Verify application.
Respuesta
-
ARS
-
CLCS
-
Accurint
-
AD
Pregunta 19
Pregunta
EPOC stands for Eastern Providence Operations Center
Respuesta
- True
- False
Pregunta 20
Pregunta
BCP stans for Business Continuity Plan
Respuesta
- True
- False
Pregunta 21
Pregunta
Name some Key Commercial Banking Products & Services of CFG
Respuesta
-
Asset Finance (including leasing)
-
Commercial Lending
-
Not For Profit
-
Commercial Deposit Services
Pregunta 22
Pregunta
Branch Machines are connected only to the Branch Domain
Respuesta
- True
- False
Pregunta 23
Pregunta
CAL stands for?
Respuesta
-
Customer Assistance Line
-
Customer Award Line
-
Customer Air Line
-
Customer Acceptance Line
Pregunta 24
Pregunta
When troubleshooting Touchpoint issues always stick with the basics of browser troubleshooting.
Respuesta
-
Clear Internet Cache
-
Clear Browsing History
-
Reset Internet Explorer Settings
-
Relaunch Internet Explorer
Pregunta 25
Pregunta
CLIK2 is a local based application used by Branch users as their Knowledge Base
Respuesta
- True
- False
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