3852887
Pregunta 1
Pregunta
What is the buying and selling of goods and services over the internet?
Respuesta
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E-business
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E-commerce
Pregunta 2
Pregunta
What are four primary drivers of supply chain management?
Respuesta
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Facilities
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Invisibility
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Transportation
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Business Intelligence
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Inventory
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Information
Pregunta 3
Pregunta
What are the 3 primary components an organisation should consider when determining its facilities strategy?
Respuesta
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Capacity
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Transport
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Location
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Route
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Cost
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Operational design
Pregunta 4
Pregunta
Safety inventory is:
Respuesta
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Extra inventory held in the event that demand exceeds supply
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Average amount of inventory held
Pregunta 5
Pregunta
How many Core ERP Components are there?
Respuesta
-
2
-
3
-
4
Pregunta 6
Pregunta
How many Extended ERP Components are there?
Respuesta
-
2
-
3
-
4
Pregunta 7
Pregunta
Programs:
Respuesta
-
A set of instructions for computers
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A set of instructions for people
Pregunta 8
Pregunta
Sensitivity Analysis:
Respuesta
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Find out how many tables would need to be served to increase profit by 10%
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Checks if changing the number of items on the menu would have a big effect
Pregunta 9
Pregunta
Goal Seeking:
Respuesta
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Find out how many tables would need to be served to increase profits by 10%
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Investigates what if restaurants opened seven instead of six days a week
Pregunta 10
Pregunta
What-If Analysis:
Respuesta
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Investigates what if restaurants opened seven instead of six days a week
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Checks if changing the number of items on the menu would have a big effect
Pregunta 11
Pregunta
Operational CRM:
Respuesta
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day-to-day front office operations
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back operations, does not deal directly with customers
Pregunta 12
Pregunta
Analytical CRM:
Respuesta
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back operations, does not deal directly with customers
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day-to-day front office operations
Pregunta 13
Pregunta
Two of the most important aspects of supply chain management are:
Respuesta
-
procurement
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visibility
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ERP
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logistics
Pregunta 14
Pregunta
Acronym for the 5 characteristics of high quality information:
Respuesta
-
TUPAC
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TUACC
Pregunta 15
Pregunta
A competitive advantage is
Respuesta
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a product or service that an organisation's customer's place a greater value on than similar offerings from competitor's.
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a product or service an organisation's customer's place less value on
Pregunta 16
Pregunta
DSS:
Respuesta
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is a type of Operations Support System and stands for Decision Support System
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is a type of Management Support System and stands for Decision Support System
Pregunta 17
Pregunta
Data is
Respuesta
-
context independent
-
context dependent
Pregunta 18
Pregunta
How many e-business models are there?
Respuesta
-
4
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5
Pregunta 19
Pregunta
Metadata:
Respuesta
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provides details about data
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provides data
Pregunta 20
Pregunta
Cluster Analysis, Association Detection, and Statistical Analysis are all forms of data-mining
Respuesta
- True
- False
Pregunta 21
Pregunta
SRM, PRM, and ERM are the 3 current CRM trends
Respuesta
- True
- False
Pregunta 22
Pregunta
ERP stands for Enterprise Recency Planning
Respuesta
- True
- False
Pregunta 23
Pregunta
Knowledge workers are:
Respuesta
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Individuals valued for their ability to interpret and analyse information
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Individuals valued for their ability
Pregunta 24
Pregunta
Knowledge workers use BI along with personal experience to make decisions based on both information and intuition, a valuable resource for any company.
Respuesta
- True
- False
Pregunta 25
Pregunta
Define information system (IS)
Respuesta
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An information system (IS) can be any organized combination of people, hardware, communication networks, data resources, and polices and procedures that stores, retrieves, transforms, and disseminates information in an organisation.
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An information system (IS) can be any organized combination of people, hardware, software, communication networks, data resources, and polices and procedures that retrieves, transforms, and disseminates information in an organisation.
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An information system (IS) can be any organized combination of people, hardware, software, communication networks, data resources, and polices and procedures that stores, retrieves, transforms, and disseminates information in an organisation.
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An information system (IS) can be any organized combination of people, software, communication networks, data resources, and polices and procedures that stores, retrieves, transforms, and disseminates information in an organisation.
Pregunta 26
Pregunta
Potential harms of IT are:
Respuesta
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accurate information
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privacy
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inaccurate information
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infringements on privacy
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collusion
Pregunta 27
Pregunta
What is an open system?
Respuesta
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a system that has the ability to change itself or its environment to survive
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Apple
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a system that interacts with other systems in its environment
Pregunta 28
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End users are:
Respuesta
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people who develop and operate information systems
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people who use an information system or the information it produces
Pregunta 29
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IS specialists are :
Respuesta
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people who develop and operate information systems
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people who use an information system or the information it produces
Pregunta 30
Pregunta
Set of operating instructions for computers:
Respuesta
-
procedures
-
programs
Pregunta 31
Pregunta
sets of information processing instructions that people need:
Respuesta
-
programs
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procedures
Pregunta 32
Pregunta
Data:
Respuesta
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context dependent
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context independent
-
raw facts or observations
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objective measurements
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a list of numbers by itself
Pregunta 33
Pregunta
A strategy:
Respuesta
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is an overall plan that achieves a specific set of goals or objectives
-
this is not the right answer but I didn't know what to type here
Pregunta 34
Pregunta
First-mover advantage:
Respuesta
-
Apple iPod
-
occurs when a company can significantly decrease its market share by being first with a new competitive advantage
-
occurs when a company can significantly increase its market share by being first with a new competitive advantage
-
occurs when a company can significantly increase its market share by being second with a new competitive advantage
Pregunta 35
Pregunta
Managers use 3 common tools to analyse competitive intelligence and develop competitive advantages including:
Respuesta
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Porter's Five Forces Model
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Porter's Two Generic Strategies
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Porter's Three Generic Strategies
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Value Chain Analysis
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Value Analysis
Pregunta 36
Pregunta
Switching costs:
Respuesta
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costs that make customers reluctant to switch to another product or service
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only include financial values
-
include financial as well as intangible values
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changing doctors
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only include intangible values
Pregunta 37
Pregunta
2 ways of reducing buyer power are:
Respuesta
-
switching costs, loyalty programs
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switching costs
Pregunta 38
Pregunta
What are 2 ways a company reduce the threat of substitute products?
Respuesta
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offering no additional value
-
offering additional value through wider distribution
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offering no add-on services making the substitute product less of a threat
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offering a low quality product
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offer various add-on services making the substitute product less of a threat
Pregunta 39
Pregunta
Product differentiation can be used to reduce rivalry among existing competitors
Respuesta
- True
- False
Pregunta 40
Pregunta
The goal of value chain analysis is to identify processes in which the firm can add value for the customer and create a competitive advantage for itself, with a cost advantage or product differentiation
Respuesta
- True
- False
Pregunta 41
Pregunta
What is the acronym you created for the Information Systems Description Framework?
Respuesta
-
GEEII
-
GIIEEv
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GEEvIIv
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GEEEI
-
GEvEIvI
Pregunta 42
Pregunta
Cube:
Respuesta
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common term for the representation of information
-
common term for the representation of multidimensional information
Pregunta 43
Pregunta
The two primary components of a CRM strategy are (i) Operational CRM, and (ii) Analytical CRM.
Respuesta
-
Operation CRM: processing for day-to-day front office operations or systems that deal directly with the customers. Analytical CRM: supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers.
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Analytical CRM: processing for day-to-day front office operations or systems that deal directly with the customers. Operational CRM: supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers.
Pregunta 44
Pregunta
The primary difference between operational CRM and analytical CRM is the degree of direct interaction between the organisation and its customers.
Respuesta
- True
- False
Pregunta 45
Pregunta
Cache memory that is built directly into the CPU's circuit is called
Respuesta
-
secondary cache
-
primary cache
Pregunta 46
Pregunta
Cache memory contained on an external circuit is called
Respuesta
-
secondary cache
-
primary cache
Pregunta 47
Pregunta
Random Access Memory (RAM) is
Respuesta
-
volatile
-
nonvolatile
Pregunta 48
Pregunta
Read-Only Memory (ROM) is
Respuesta
-
nonvolatile
-
volatile
Pregunta 49
Pregunta
Primary forces driving the explosive growth of CRM are:
Respuesta
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Decreases revenues
-
Automation/productivity/efficiency
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Less productivity
-
Competitive advantage
-
Accessibility
-
No advantages
-
Increases revenues
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No customer demand
-
Customer demands/requirements
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No accessibility
Pregunta 50
Pregunta
Core ERP components are:
Respuesta
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BI
-
Accounting and Finance
-
CRM
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EBusiness
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Production and Materials Management
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Human Resources
-
SCM
Pregunta 51
Pregunta
Extended ERP components
Respuesta
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SCM
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BI
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Accounting and Finance
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CRM
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HR
-
Ebusiness
Pregunta 52
Pregunta
A ________ is a standard that specifies the format of data as well as the rules to be following during transmission.
Respuesta
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router
-
protocol
Pregunta 53
Pregunta
TCP/IP stands for:
Respuesta
-
telecommunication protocol/Internet protocol
-
transmission control protocol/internet protocol
Pregunta 54
Pregunta
The most popular network _________ used are Ethernet and __________
Respuesta
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protocols, TCP/IP
-
routers, extranet
Pregunta 55
Pregunta
An IP address is a unique ________ number that identifies the location of a computer on a network
Respuesta
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64-bit
-
12-bit
-
32-bit
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44-bit
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