4100081
Pregunta 1
Pregunta
_____ is the process by which individuals attend to, organize, interpret, and retain information from their environments.
Respuesta
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Perception
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Participative communication
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Active hearing
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Passive hearing
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Apprehension
Pregunta 2
Pregunta
Which of the following causes people exposed to the same information to often disagree about what they saw or heard?
Respuesta
-
Straightforward communication
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Defensive bias
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Perceptual filter
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Empathetic listening
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Antagonism
Pregunta 3
Pregunta
Which of the following statements about perception and perceptual filters is true?
Respuesta
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People organize and interpret what they pay attention to similarly
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People perceive according to experience-based differences.
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People are unaffected by differences in stimuli.
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People remember things similarly.
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People can perceive only similar things.
Pregunta 4
Pregunta
The steps in the basic perception process, in order, are _____
Respuesta
-
attention, decision, intention, and action
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organization, attention, interpretation, retention
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interpretation, attention, organization, action
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attention, interpretation, organization, retention
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attention, organization, interpretation, retention
Pregunta 5
Pregunta
In the perception process, _____ is the process of noticing or becoming aware of particular stimuli.
Respuesta
-
retention
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attention
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organization
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interpretation
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activation
Pregunta 6
Pregunta
_____ is the tendency to notice and accept objects and information consistent with our values, beliefs, and expectations, while ignoring or screening out inconsistent information.
Respuesta
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Fundamental attribution error
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Selective evaluation
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Closure
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Defensive bias
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Selective perception
Pregunta 7
Pregunta
_____ states that we all have a basic need to understand and explain the causes of other people's behavior.
Respuesta
-
Attribution theory
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Theory of empathetic reinforcement
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Causality theory
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Principle of consideration
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Behavioral reflection principle
Pregunta 8
Pregunta
Lopez was injured at work when he slips and falls at a construction site. However, his coworkers assumed the accident was due to improper flooring. According to attribution theory, Lopez's coworkers interpreted the incident with a _____.
Respuesta
-
culpability bias
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proactive perceptual error
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reactive perception error
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defensive bias
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fundamental attribution error
Pregunta 9
Pregunta
According to attribution theory, _____ makes managers more likely to attribute workers' problems or failures to internal rather than external causes.
Respuesta
-
the defensive bias
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the self-serving attribution bias
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the fundamental attribution error
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closure
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cognitive dissonance
Pregunta 10
Pregunta
When things go wrong in the workplace, workers are more likely to attribute their problems to _____, while managers are more likely to attribute those same workers' problems to _____.
Respuesta
-
external causes; internal causes
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the fundamental attribution error; the defensive bias
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internal causes; external causes
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extrinsic reinforcers; intrinsic reinforcers
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intrinsic reinforcers; extrinsic reinforcers
Pregunta 11
Pregunta
In the communication process, _____ makes senders aware of possible miscommunications and enables them to continue communicating until the receiver understands the intended message.
Respuesta
-
feedback
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encoding
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retention
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noise
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attribution
Pregunta 12
Pregunta
Andrea works for a finance company. She receives a complex message that she is unable to decode correctly. This situation is an example of _____ interfering with the transmission of a message.
Respuesta
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noise
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attribution biases
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attrition
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defensive biases
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filters
Pregunta 13
Pregunta
The _____ communication channel is the system of official channels that carry organizationally approved messages and information.
Respuesta
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formal
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kinesic
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attribution
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cluster chain
-
grapevine
Pregunta 14
Pregunta
The three formal communication channels in organizations are categorized as _____.
Respuesta
-
hierarchical, functional, and organizational
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downward, horizontal, and upward
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vertical, horizontal, and dyadic
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upward, dyadic, and downward
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horizontal, vertical, and grapevine
Pregunta 15
Pregunta
The two primary types of grapevine communication networks are _____ chains
Respuesta
-
upward and downward
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cluster and gossip
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focus and scramble
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diagonal and horizontal
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linear and circular
Pregunta 16
Pregunta
In a grapevine communication network, a _____ involves one highly connected individual sharing information with many other managers and workers.
Respuesta
-
dyadic chain
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vacuum chain
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cluster chain
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structural chain
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gossip chain
Pregunta 17
Pregunta
Organizational grapevines can be managed by:
Respuesta
-
the management withholding information.
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rewarding employees when they circulate rumors in the company.
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keeping employees informed about changing strategies and policies
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giving incorrect information to the employees
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punishing those who share information with other employees.
Pregunta 18
Pregunta
_____ is a type of one-on-one communication used by managers to improve an employee's on-the-job performance or behavior.
Respuesta
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coaching
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leading
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counseling
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supportive supervision
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upward guidance
Pregunta 19
Pregunta
In nonverbal communication, the term _____ refer to movements of the body and face.
Respuesta
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mnemonics
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kinesics
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semitones
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semantics
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proxemics
Pregunta 20
Pregunta
In nonverbal communication, _____ includes the pitch, rate, tone, volume, and speaking pattern (i.e., use of silences, pauses, or hesitations) of one's voice.
Respuesta
-
paralanguage
-
metalanguage
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semitones
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proxemics
-
kinesics
Pregunta 21
Pregunta
Which of the following is one of the primary tasks faced by managers who want to improve communication?
Respuesta
-
Controlling organization-wide kinesics
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Maintaining vertical communication channels
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Managing small group communication
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Managing organization-wide communication
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Eliminating informal communication channels
Pregunta 22
Pregunta
Which of the following statements about hearing and listening is true?
Respuesta
-
Listening is a passive action, while hearing is an active action
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Hearing is perception of sounds, while listening is making a conscious effort to hear.
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Listening is an involuntary behavior, and hearing is a voluntary behavior.
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Both hearing and listening require paralanguage for the communication process to occur.
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Hearing and listening are synonymous with each other
Pregunta 23
Pregunta
_____ is a technique of understanding a speaker's perspective and personal frame of reference and giving feedback that conveys that understanding to the speaker.
Respuesta
-
Symbiotic listening
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active listening
-
reflective hearing
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empathetic listening
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non-confrontational listening
Pregunta 24
Pregunta
_____ is feedback that is intended to be helpful, corrective, and/or encouraging and is aimed at correcting performance deficiencies and motivating employees.
Respuesta
-
Dyadic feedback
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Constructive feedback
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Solicited feedback
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Participative feedback
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Empathetic feedback
Pregunta 25
Pregunta
Organizational silence occurs when _____.
Respuesta
-
an organization is going to engage in a leveraged buyout
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employees believe that telling managers about problems will not make a difference
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employees are encouraged to discuss company issues with the news media
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an organization refuses to answer customer complaints
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managers shut down all efforts to conduct grapevine communications in the organization
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