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Pregunta 1
Pregunta
The communication process starts with the...
Respuesta
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Sender
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Receiver
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Communication channel
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Feedback
Pregunta 2
Pregunta
“Communication never stops” the said statement refers which of the following communication principles?
Respuesta
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Dynamic
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Continuous
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Circular
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Unrepeatable
Pregunta 3
Pregunta
_________________ is a benefit of effective communication.
Respuesta
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Fosters anger and hostility
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Produces a basis for misunderstanding
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Reduces grievances
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Reduce opportunities for success
Pregunta 4
Pregunta
The role of a Figurehead is to....
Respuesta
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Direct and motivate employees
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Select and train employees
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Establish networking inside and outside the organisation
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Perform social and legal duties
Pregunta 5
Pregunta
Communicate and transmit information to department outsider is an informational role of a ______________________.
Respuesta
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Spokesperson
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Monitor
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Disseminator
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Leader
Pregunta 6
Pregunta
The Negotiator’s decisional role is to _________________________.
Respuesta
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Identify new ideas and implement improvement
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Represent the organization during negotiation
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Apply resources and set priorities
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Deals with disputes and takes corrective action
Pregunta 7
Pregunta
“As organizations change according to external needs, communication methods need to change as well” the above managerial communication statement refers _____________.
Respuesta
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Levels of responsibility and accountability
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Organizational culture
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Organizational Dynamics
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Personality preferences
Pregunta 8
Pregunta
________________ is known as Communicating within ourselves, sending messages to various parts of our body.
Respuesta
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Interpersonal communication
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Organizational communication
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Mass or public communication
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Intrapersonal communication
Pregunta 9
Pregunta
Relational barrier to communication refers ___________________.
Respuesta
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Lack of respect
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Misunderstanding
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Various forms of fear
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Information overload
Pregunta 10
Pregunta
The two way communication model ends with ____________________.
Respuesta
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Receiver
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Feedback
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Channel
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Medium
Pregunta 11
Pregunta
Under barriers to effective communication, source of credibility is described as ________________________________.
Respuesta
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Different individuals can interpret the same communication differently, depending upon experiences
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Individuals assign an overall worth to a message prior to receiving the entire message
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The actions and words of the communicator are based on the amount of confidence receivers have in that person
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Individuals tend to block out new information, especially if it conflicts with existing beliefs
Pregunta 12
Pregunta
Which of the following is a communication method?
Respuesta
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In-person meetings
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Employee handbooks
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Newsletters
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All of the answers
Pregunta 13
Pregunta
Horizontal communication flow means _________________________.
Respuesta
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Information flows among peer, within a team or group, or across functions in an organization
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Information flows from higher to lower levels in an organization
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Information flows from lower to higher levels in an organization
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Information flows along a predetermined set of links through an organization
Pregunta 14
Pregunta
The term ___________________ means infusing communications efforts with an agenda and a master plan.
Respuesta
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Communication plan
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Strategic communication
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Simple communication
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Effective communication
Pregunta 15
Pregunta
Which of the elements of a communication strategy allows for the use of various types of communication vehicle?
Respuesta
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Top-down approach
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Process
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Budget
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Feedback
Pregunta 16
Pregunta
Strategic communication success steps start with _____________________.
Respuesta
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Attracting the attention of the intended audience
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Managing audience expectations
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Motivating the audience to accept the and act on the message
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Linking the message to the goals of the organization
Pregunta 17
Pregunta
_________________ is a pre-final (fourth) rule for crisis communication.
Respuesta
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Speak with one voice
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Train for a crisis
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Establish a crisis control team
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Set specific objectives and principles
Pregunta 18
Pregunta
Which of the following is a positive speaking style?
Respuesta
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Pompous
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Confident
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Vague
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Monotonous
Pregunta 19
Pregunta
Communication obstacle - prejudice means ___________________________.
Respuesta
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Keeping emotions in check especially in public
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Show respect for diverse listeners and avoid slang, idioms or metaphors
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Preconceived opinion that is not based on reason or actual experience
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An oversimplified opinion, image or attitude that people from a particular group are all the same.
Pregunta 20
Pregunta
A discussion or speech delivered verbatim, exactly as written by the author is known as ______________________ delivery approach.
Respuesta
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Manuscript
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Extamporaneous
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Impromptu
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Memorized
Pregunta 21
Pregunta
_________________ is the ability to accurately receive and interpret messages in the communication process.
Respuesta
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Listening
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Visual
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Speaking
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Feedback
Pregunta 22
Pregunta
Which of the following is not a benefit of better listening?
Respuesta
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Promotes problem solving ability
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Decreases receptiveness to ideas of others
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Increases self esteem of the other persons
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Creates empathy with other people
Pregunta 23
Pregunta
Which of the following helps to improve the listening skill?
Respuesta
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Review the listening inventory
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Recognize undesirable listening habits
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Refuse to tolerate undesirable habits
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All of the above
Pregunta 24
Pregunta
Which of the following is not a guideline for constructive feedback?
Respuesta
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Understand the context
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Use common language
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Focus on behavior rather than people
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Make assumptions
Pregunta 25
Pregunta
_______________ occurs when basic needs are not met, or when an individual or group is interfering with or obstructing the attainment of certain goals.
Respuesta
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Conflict
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Negotiation
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Communication
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Motivation
Pregunta 26
Pregunta
Interactionist (Modern view) of conflict can be defined as _____________________.
Respuesta
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Assumption that all conflict is bad.
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It is not only a positive force in a group but is also necessary for a group to perform effectively
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It is used to describe violence and destruction
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A natural occurrence in all groups and organizations
Pregunta 27
Pregunta
__________________ is a dysfunctional aspect of conflict.
Respuesta
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Creativity and innovation
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Group cohesion
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Employee Turnover
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Challenge
Pregunta 28
Pregunta
Multiple employees competing for limited reward systems is a ___________________ source of conflict in an organization.
Respuesta
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Goals and priorities
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Poorly defined expectations
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Change
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Human drives for success
Pregunta 29
Pregunta
In diverse cultures, managers have an obligation to avoid miscommunication when utilizing _______________________.
Respuesta
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Themes
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Acronyms
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Colours and numbers
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All of the answers
Pregunta 30
Pregunta
Conflict can result in ______________________.
Respuesta
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Decreased productivity
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Higher morale
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Increase in efficiency
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Increased productivity
Pregunta 31
Pregunta
________________ can damage harmony and productivity.
Respuesta
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Man vs. self conflict
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Interpersonal conflict
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Task conflict
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Man vs. supernatural conflict
Pregunta 32
Pregunta
Accommodating style of conflict management can be referred as ___________________.
Respuesta
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People who try to satisfy their own interests at the expense of others.
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People who seek win-win solutions that incorporate viewpoints of all.
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People who appease opponents or puts other people’s interest above their own.
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People who withdraw from a discussion that may result in conflict.
Pregunta 33
Pregunta
Which of the following is a communication step to resolve conflict?
Respuesta
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Stay calm and restore order
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Allow parties to vent, listen carefully
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Generate solutions, agree on resolution and verify mutual acceptability
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All of the answers
Pregunta 34
Pregunta
____________________ is a process of finding a point of balance between one’s objectives and that of the other party.
Respuesta
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Negotiation
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Influence
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Conflict
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Motivation
Pregunta 35
Pregunta
__________________ providing explanations to opponents about mitigating circumstances driving one’s negotiation needs, which is communicated during negotiations.
Respuesta
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Offer and counteroffer
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Social accounts
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Information about alternatives
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Information about outcomes
Pregunta 36
Pregunta
________________ Negative word is used when referring to their opponent’s position.
Respuesta
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Generous
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Tight-fisted
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Reasonable
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Even-handed
Pregunta 37
Pregunta
____________________ is a discouraging behavior of Non-verbal communication.
Respuesta
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A head nod
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A hand gesture to continue
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Smile during the discussion
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Frown and a scowl
Pregunta 38
Pregunta
Following ______________________ is a most effective communication channel for negotiation.
Respuesta
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Face-to-face communication
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Written communication
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Email and SMS
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Teleconferencing
Pregunta 39
Pregunta
_________________ is a bias of email negotiation, which refers lack of trust between online negotiator result in assumptions of deceitful tactics, causing poor agreement outcomes.
Respuesta
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Burned bridge
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Sinister attribution
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Squeaky wheel
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Temporal synchrony
Pregunta 40
Pregunta
Which of the following is an unmanageable question?
Respuesta
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Leading questions
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Planned questions
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Impulse questions
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Treat questions
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