6127047
Descripción
Test por Lydia Elliott, Ed.D , actualizado hace más de 1 año
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Creado por Lydia Elliott, Ed.D
hace casi 8 años
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Pregunta 1
Pregunta
The hospital must establish a process for prompt resolution of patient grievances and must inform each patient whom to contact to file a grievance.
Respuesta
- True
- False
Pregunta 2
Pregunta
Change in bedding, housekeeping of a room, and serving preferred food and beverages requires a written response.
Respuesta
- True
- False
Pregunta 3
Pregunta
CoP stands for Conditions of Patients
Respuesta
- True
- False
Pregunta 4
Pregunta
If a verbal patient care complaint cannot be resolved at the time of the complaint by staff present, is postponed for later resolution, is referred to other staff for later resolution, requires investigation, and/or requires further actions for resolution, then the complaint is a grievance.
Respuesta
- True
- False
Pregunta 5
Pregunta
The hospital’s governing body must review and resolve grievances, unless it delegates this responsibility in writing to a grievance committee.
Respuesta
- True
- False
Pregunta 6
Pregunta
Quality Improvement Organizations (QIO) are hospital employees charged with reviewing the appropriateness and quality of care rendered to Medicare beneficiaries in the hospital setting.
Respuesta
- True
- False
Pregunta 7
Pregunta
Grievances about situations that endanger the patient, such as neglect or abuse, should be reviewed immediately, given the seriousness of the allegations and the potential for harm to the patient(s).
Respuesta
- True
- False
Pregunta 8
Pregunta
Select ALL of the CMS interpretive guidelines for complaint/grievances:
Respuesta
-
The grievance process does not require specification of time frames for review of the grievance and the provision of a response.
-
The hospital must establish a clearly explained procedure for the submission of a patient's written or verbal grievance to the hospital.
-
The grievance process must include a mechanism for timely referral of patient concerns regarding quality of care or premature discharge to the appropriate Utilization and Quality Control, Quality Improvement Organization.
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The hospital's governing body must approve and be responsible for the effective operation of the grievance process, and must review and resolve grievances, unless it delegates the responsibility in writing to a grievance committee.
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The hospital must establish a process for prompt resolution of patient grievances and must inform each patient whom to contact to file a grievance.
-
The hospital can choose to establish a process for prompt resolution of patient grievances.
Pregunta 9
Pregunta
A grievance is considered resolved when the hospital is satisfied with the actions taken on the patient's behalf.
Respuesta
- True
- False
Pregunta 10
Pregunta
Medicare patients have the right to appeal a premature discharge
Respuesta
- True
- False
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