Pregunta 1
Pregunta
How do you read into the information configured in BIOS from within Windows?
Pregunta 2
Pregunta
Firmware contains code to fix errors or support new hardware.
Pregunta 3
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It is not necessary to remove the power cord from the PC to install an Expansion Card, as long as the computer has been shut down.
Pregunta 4
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Firmware upgrades include:
Respuesta
-
Security patches
-
Performance updates
-
Known issue updates
-
All of the above
Pregunta 5
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Hard drives and optical drives can be configured through the system BIOS.
Pregunta 6
Pregunta
Which of the following are valid form factors?
Respuesta
-
Tower
-
Mini tower
-
Desktop
-
All of the above
Pregunta 7
Pregunta
Replacing the CMOS battery will reset which of the following?
Respuesta
-
Device drivers
-
Operating system
-
System date and time
-
All of the above
Pregunta 8
Pregunta
Heat sinks and thermal pastes are types of cooling systems.
Pregunta 9
Pregunta
Weighing out the pros and cons of performance and price is a CPU selection factor.
Pregunta 10
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What are some examples of internal components of a computer?
Respuesta
-
Motherboard
-
Expansion slots
-
Riser cards
-
All of the above
Pregunta 11
Pregunta
What are some examples of devices that could be installed with an expansion card?
Respuesta
-
SATA drive
-
Video card
-
Network card
-
B and C
Pregunta 12
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Bus speeds determine how fast data is transmitted.
Pregunta 13
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Motherboard installation considerations include:
Respuesta
-
Checking manufacturer’s requirements
-
Verifying that the board fits your case
-
Checking any specific system requirements
-
All of the above
Pregunta 14
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SDRAM is much faster than DDR
Pregunta 15
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RAM Parity checking is the storing of redundant parity bit representing the parity of a small amount of computer data, to detect whether a data error has occurred.
Pregunta 16
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Single-sided memory has all of its memory accessible at one time.
Pregunta 17
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ECC is used only in upper-end systems such as high-end workstations and servers.
Pregunta 18
Pregunta
How many pins does a male serial connector have?
Pregunta 19
Pregunta
What is the purpose of a PATA connection?
Respuesta
-
IDE hard drives
-
Floppy drives
-
A and B
-
SATA drives
Pregunta 20
Pregunta
Wireless device connections include:
Respuesta
-
Bluetooth
-
IR
-
RF
-
All of the above
Pregunta 21
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Analog transmissions carry information as continuous waves of electromagnetic or optical energy.
Pregunta 22
Pregunta
Which of the following are valid speeds for a magnetic hard drive?
Respuesta
-
5400
-
7200
-
10000
-
All of the above
Pregunta 23
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Compact flash is a solid state drive.
Pregunta 24
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A USB adapter connects the Compact Flash reader to the computer.
Pregunta 25
Pregunta
What is the storage capacity of a Blu-ray?
Respuesta
-
4.7 GB –17.08 GB
-
128 GB
-
5 TB
-
8.5 GB
Pregunta 26
Pregunta
Which of the following is a type of optical disk?
Respuesta
-
CD-ROM
-
Dual Layer DVD-RW
-
BD-RE
-
All of the above
Pregunta 27
Pregunta
Which of the following are characteristics of a CPU?
Respuesta
-
Speed
-
Core
-
Cache size
-
All of the above
Pregunta 28
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A heat sink is a method of cooling a CPU.
Pregunta 29
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The current USB standard is which of the following?
Pregunta 30
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Up to 63 devices can be attached using Firewire.
Pregunta 31
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What is the range for near field communication?
Pregunta 32
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IR can penetrate walls.
Pregunta 33
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You must have an HDMI physical connection for a Blu-Ray player.
Pregunta 34
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The basic function of a power supply is to convert the electrical power from a wall socket to one that a PC can use.
Pregunta 35
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The power supply in a conventional desktop system is designed to convert either 110 V (nominal) 80 Hz AC (alternating current) or 280 V (nominal) 60 Hz AC power into +3.3 V, +5 V, and +12 V DC (direct current) power.
Pregunta 36
Pregunta
Power supply safety recommendations include:
Respuesta
-
Checking for UL certification
-
Keeping the computer case closed during normal operation
-
Protecting the power supply
-
All of the above
Pregunta 37
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Which of the two hardware configurations are most important to a gaming PC?
Respuesta
-
CPU
-
Hard drive space
-
Video card
-
A and C
Pregunta 38
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The purpose of virtualization is to condense hardware servers down to a single hardware server
Pregunta 39
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What are the two types of standard clients?
Respuesta
-
Short and Tall
-
Thin and Thick
-
Round and Square
-
None of the above
Pregunta 40
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Thin client requirements include fast network connection and specialized software for server access.
Pregunta 41
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Thick client requirements include access to local storage locations and robust hardware to meet application needs.
Pregunta 42
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HDMI interface is electronically identical and compatible with the video-only DVI interface
Pregunta 43
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The power wire of a USB interface can supply up to 750 milliamps of power at 5 volts.
Pregunta 44
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If a cable box or PC has DVI out, but the TV or monitor only has HDMI in, a DVI-to-HDMI adapter cable is used to connect the video.
Pregunta 45
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USB Standard supports how many devices?
Pregunta 46
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Standard keyboards always include the full number pad to the right.
Pregunta 47
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Where do you go to configure multiple displays?
Pregunta 48
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Multimedia devices are either peripheral or internal components that transfer sound, images, or a combination of both from a personal computer.
Pregunta 49
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An interactive whiteboard would be considered a specialized input device.
Pregunta 50
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Expansion card configuration methods include:
Respuesta
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Use plug - and - play installation
-
Install the manufacturer’s driver
-
Use the Add Hardware wizard
-
All of the above
Pregunta 51
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SOHO networks are self - maintaining and do not need a firewall.
Pregunta 52
Pregunta
Which of the following features will you find on a wireless router?
Respuesta
-
Reset button
-
LAN Ethernet ports
-
WAN Ethernet ports
-
All of the above
Pregunta 53
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Basic QoS is a set of parameters that controls the quality provided to network traffic
Pregunta 54
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Basic QoS parameters include:
Respuesta
-
Delay amounts
-
Signal loss
-
Noise limits
-
All of the above
Pregunta 55
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Which of the following is NOT a common SOHO security method?
Pregunta 56
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Which of the following are valid types of printer technologies?
Respuesta
-
MFD
-
Laser printer
-
Thermal printer
-
All of the above
Pregunta 57
Pregunta
Which of the following printer technologies use heat transfer to produce an image on paper?
Respuesta
-
Inkjet
-
Laserjet
-
Impact printers
-
None of the above
Pregunta 58
Pregunta
Thermal printers can produce photo-quality output.
Pregunta 59
Pregunta
Printer toner is made up of which of the following?
Respuesta
-
Dried pigment
-
Iron, carbon and resin
-
Powdered ink
-
None of the above
Pregunta 60
Pregunta
Which of the following are valid Printer Driver types?
Respuesta
-
PPD
-
PCL
-
UDP
-
All of the above
Pregunta 61
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Drivers are available on installation discs, or can be downloaded from the manufacturer’s website
Pregunta 62
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Printers can be shared:
Respuesta
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Via USB or Ethernet
-
Using Bluetooth, 802.11x, or IR
-
Using a printer server to manage the print queue for network shared printers
-
All of the above
Pregunta 63
Pregunta
A client server networking model is where all the computers in the network share responsibilities, management, and file sharing
Pregunta 64
Pregunta
A Network Interface Card has which of the following features?
Respuesta
-
Physical network address
-
Network connection port
-
Status indicator lights
-
All of the above
Pregunta 65
Pregunta
How many pins are in one twisted pair connector?
Pregunta 66
Pregunta
Fiber optic cable types include:
Pregunta 67
Pregunta
Which of the following are part of the TCP/IP Suite of protocols?
Pregunta 68
Pregunta
In the subnet mask 255.255.255.0 for the IP Address, what would be the network ID of the following IP Address: 10.1.1.1?
Respuesta
-
10.0000
-
10.1.1.1
-
10.0.10.1
-
10.0.0.0
Pregunta 69
Pregunta
Gateways are implemented as hardware, software, or both.
Pregunta 70
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IPv4 uses 128 bit addresses and IPv6 uses 32 bit addresses.
Pregunta 71
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Client-side DNS enables clients to perform basic DNS lookups without connecting to a server.
Pregunta 72
Pregunta
To send a connectionless datagram the application would have to be written to TCP.
Pregunta 73
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The SMTP Protocol uses port 25.
Pregunta 74
Pregunta
What type of ports range from 1,024 to 49,151?
Respuesta
-
Well-known ports
-
Registered ports
-
Dynamic or private ports
-
None of the above
Pregunta 75
Pregunta
What port does HTTP use?
Pregunta 76
Pregunta
Which IEEE standard speaks to wireless standards?
Respuesta
-
802.11
-
802.12
-
802.13
-
802.15
Pregunta 77
Pregunta
If you wanted a more recent implementation of wireless, that supported an indoor signal range of 225 feet, which technology would you use?
Respuesta
-
802.11n
-
802.15n
-
802.12g
-
802.11g
Pregunta 78
Pregunta
There is no difference in max data rate between 802.11a and 802.11ac.
Pregunta 79
Pregunta
Which of the following ports would you find on a SOHO wireless router?
Respuesta
-
LAN
-
WAN
-
Ethernet
-
All of the above
Pregunta 80
Pregunta
When you create an object to represent a node on the network in the firewall tables, what is it called?
Respuesta
-
NAT
-
DMZ
-
Address Object
-
None of the above
Pregunta 81
Pregunta
Address objects define segments or hosts of your network by IP Address.
Pregunta 82
Pregunta
If you need to connect remotely with an encrypted connection to your office, which of the following internet connection types would you use?
Pregunta 83
Pregunta
The connection from your ISP to your office is called a WAN, and the connection from the router to the PC’s in the office network is called a LAN.
Pregunta 84
Pregunta
Internet connection types and features include:
Respuesta
-
DSL
-
ISDN
-
WiMAX
-
All of the above
Pregunta 85
Pregunta
In order to create your own Ethernet wires, you would use a toner probe to prep the ends of the cable with the clip that plugs into the device or wall.
Pregunta 86
Pregunta
A ____________ is used to correctly connect the wires in a wiring closet to the patch panel.
Respuesta
-
Multimeter
-
Toner probe
-
Crimper
-
Punch down tool
Pregunta 87
Pregunta
If you wished to have printer, monitor, and full sized keyboard always plugged in, and the ability to simply remove the laptop without the connections, which of the following would you use?
Respuesta
-
Laptop lock
-
Docking station
-
Patch panel
-
None of the above
Pregunta 88
Pregunta
Laptop power supply has an auto switch power adapter, and knows to switch to battery if the power source from the wall is disconnected.
Pregunta 89
Pregunta
Types of laptop displays include:
Respuesta
-
LCD
-
OLED
-
Plasma
-
All of the above
Pregunta 90
Pregunta
Which of the following are types of mobile devices?
Respuesta
-
Smart watches
-
Fitness monitors
-
Glasses
-
All of the above
Pregunta 91
Pregunta
GPS is not considered a mobile device.
Pregunta 92
Pregunta
Assume the same threats apply to mobile devices as desktop and laptop devices.
Pregunta 93
Pregunta
What is the first step in the Bluetooth Pairing Process?
Pregunta 94
Pregunta
E-mail can be configured to sync with Microsoft Exchange.
Pregunta 95
Pregunta
NFC connections are used exclusively by Apple products.
Pregunta 96
Pregunta
If you have issues with mobile devices and keypads are not working, you cannot replace just the keyboard.
Pregunta 97
Pregunta
Proprietary vendor specific ports include:
Respuesta
-
Mini USB
-
Lightning
-
IR
-
All of the above
Pregunta 98
Pregunta
In a mobile phone, when we press a key and it works very slowly we should reload the software to solve the problem.
Pregunta 99
Pregunta
What is the most common problem with the power supply?
Pregunta 100
Pregunta
The reason for the documentation is to write down all of the hardware and software.
Pregunta 101
Pregunta
What is the first step of the troubleshooting theory?
Respuesta
-
Identify the problem
-
Establish a theory
-
Test the theory
-
Document
Pregunta 102
Pregunta
Beep codes are different per manufacturer.
Pregunta 103
Pregunta
Intermittent device failure could be due to:
Respuesta
-
Power
-
Heat
-
Motherboard
-
All of the above
Pregunta 104
Pregunta
What is the function of POST?
Respuesta
-
Indexes the type of data expected from the server
-
Formats the drive upon boot
-
Confirms the drive is available and functioning upon boot
-
All of the above
Pregunta 105
Respuesta
-
Redundant Array of Independent Disks
-
Redundant Action for Initialized Disks
-
Redundant Arrangement of Agile Disks
-
All of the above
Pregunta 106
Pregunta
Checking vendor specifications for the OS and software used is a troubleshooting tip for what?
Respuesta
-
PATA
-
SATA
-
SCSI
-
None of the above
Pregunta 107
Pregunta
What could be identified as the reason there is not a video display?
Respuesta
-
Video card
-
Physical damage
-
Power
-
All of the above
Pregunta 108
Pregunta
Color issues are only caused by application problems.
Pregunta 109
Pregunta
What does PING (Internet Control Message Protocol) do?
Respuesta
-
Make a sound to test audio
-
Send an echo request to confirm connection
-
Shut down an IP address on the network
-
All of the above
Pregunta 110
Pregunta
What is the purpose of the toner probe?
Respuesta
-
Communicate with the printer
-
Remotely turns on and off the network connection
-
Follow or trace a cable, through cable management
-
All of the above
Pregunta 111
Pregunta
The test pattern tool is used to monitor calibration.
Pregunta 112
Pregunta
Which one of these tools is not best to use as a printer troubleshooting tool?
Respuesta
-
Compressed air
-
Your breath
-
Hair dryer
-
Toner vacuum
Pregunta 113
Pregunta
Printer maintenance kits are specific to the make and model of each printer.
Pregunta 114
Pregunta
You should vacuum toner with an ordinary vacuum.
Pregunta 115
Pregunta
Cortana is new to Windows 10.
Pregunta 116
Pregunta
When hardware has been released after the current OS version, then third party drivers are needed.
Pregunta 117
Pregunta
You do not need to review the documentation from the computer manufacturer before using the factory recovery partition.
Pregunta 118
Pregunta
The command prompt allows the user to perform the same amount of tasks as through the GUI. (Graphical User Interface)
Pregunta 119
Pregunta
What is the best command to run if you are looking to check the operating system’s system files?
Respuesta
-
Chkdsk
-
SFC
-
Fdisk
-
Robocopy
Pregunta 120
Pregunta
What is the best way to move your settings over to a new machine even when the operating system is different or upgraded?
Pregunta 121
Pregunta
Which of the run line utilities performs remote desktop?
Pregunta 122
Pregunta
Component services are used to configure and administer:
Pregunta 123
Pregunta
Administrative tools include iSCSI Initiator and Task Scheduler.
Pregunta 124
Pregunta
Share permissions apply only to actions, folders and one file or folder at a time.
Pregunta 125
Pregunta
Which type of user account gives you limited computer access?
Respuesta
-
Administrator
-
Power User
-
Standard User
-
Guest
Pregunta 126
Pregunta
Share permissions can include:
Respuesta
-
Read
-
Change
-
Full control
-
All of the above
Pregunta 127
Pregunta
The proxy server’s purpose is to speed up the connection of multiple machines connecting to the internet at the same time.
Pregunta 128
Pregunta
The Ethernet cable may also send an electrical current through what type of network connection?
Pregunta 129
Pregunta
When configuring a client computer to be used with a proxy the proxy server settings must be set to the correct address.
Pregunta 130
Pregunta
Which of the following are network connection types?
Respuesta
-
VPN
-
Dialup
-
WWAN cellular
-
All of the above
Pregunta 131
Pregunta
Recovery Image is a function in all Windows operating systems.
Pregunta 132
Pregunta
It is necessary to install all updates automatically instead of manually.
Pregunta 133
Pregunta
The rm command in Linux is the same as the:
Respuesta
-
copy in the command prompt
-
del in the command prompt
-
list in the command prompt
-
None of the above
Pregunta 134
Pregunta
Similar to Windows, Mac and Linux OS automatically run updates.
Pregunta 135
Pregunta
To Force Quit on Mac OS X, press Command-Option-Esc, then select unresponsive App in Force Quit Window.
Pregunta 136
Pregunta
The Grep command in Linux does what?
Respuesta
-
Change directories
-
Full text search
-
Copy a file
-
Move or change files
Pregunta 137
Pregunta
On the Mac OS X, Dock Apps are located on the right.
Pregunta 138
Pregunta
What is a good reason to run a virtual desktop infrastructure on the server?
Pregunta 139
Pregunta
When setting up the client side virtual machine, it is not necessary to have the same configuration of hardware and memory as the host machine.
Pregunta 140
Pregunta
Virtualization requirements include:
Pregunta 141
Pregunta
What is sometimes considered “on demand software”?
Respuesta
-
IaaS
-
SaaS
-
PaaS
-
None of the above
Pregunta 142
Pregunta
In IaaS (Infrastructure as Service), users are responsible for applications, data, runtime, middleware, and OS.
Pregunta 143
Pregunta
Resource pooling is a situation where providers serve multiple clients with provisioned and scalable services.
Pregunta 144
Pregunta
Measured service monitors the provisions of services for:
Pregunta 145
Pregunta
A web server and a file server have no features in common.
Pregunta 146
Pregunta
Which of the following is responsible for name resolution?
Respuesta
-
Web server
-
File server
-
DHCP server
-
DNS server
Pregunta 147
Pregunta
Open Source software is the same as Closed Source software, the only difference is where it is sold.
Pregunta 148
Pregunta
What do Office 365, iCloud, Google Apps and eBooks have in common?
Pregunta 149
Pregunta
A gyroscope determines the orientation of the device with respect to Earth’s magnetic fields.
Pregunta 150
Pregunta
Bluetooth is most secure when it is paired.
Pregunta 151
Pregunta
Having your contacts from your e-mail server copied to your mobile device is a process known as:
Respuesta
-
Updating
-
Patching
-
Synchronizing
-
Confirming
Pregunta 152
Pregunta
Tethering is when you turn your smartphone into a mobile Wi-Fi hotspot.
Pregunta 153
Pregunta
IMSI stands for International Mobile Satellite Identity.
Pregunta 154
Pregunta
An attacker may obtain credentials only via their network connection.
Pregunta 155
Pregunta
Malware is software that attacks the hardware and shuts down or makes using the computer difficult.
Pregunta 156
Pregunta
Types of malware include:
Respuesta
-
Worms
-
Trojan horses
-
Logic bombs
-
All of the above
Pregunta 157
Pregunta
When an attacker obtains credentials from another user and then uses those credentials to mount an attack it is known as what?
Respuesta
-
Virus
-
Social engineering
-
Spam
-
None of the above
Pregunta 158
Pregunta
What is the purpose of a firewall?
Pregunta 159
Pregunta
What is the best way to clear a hard drive and get rid of the information?
Pregunta 160
Pregunta
Which of the following are physical security measures?
Respuesta
-
Video surveillance
-
Security guards
-
Physical barriers
-
All of the above
Pregunta 161
Pregunta
Fire and facility intrusions are events that can threaten physical security.
Pregunta 162
Pregunta
Host firewalls and personal firewalls are two common types of firewalls.
Pregunta 163
Pregunta
Which of the following user accounts have the permissions to install software?
Respuesta
-
Administrator
-
Power user
-
Guest
-
A and B
Pregunta 164
Pregunta
Which of the following represents an administrative share?
Respuesta
-
\\PC\C$
-
X:C$
-
\\PC\Admin$
-
None of the above
Pregunta 165
Pregunta
If you have a complex password, there is no reason to change it in regular intervals.
Pregunta 166
Pregunta
Which of the following are examples of user account restrictions?
Respuesta
-
Lockout
-
Login time restrictions
-
AutoRun
-
A and B
Pregunta 167
Pregunta
Which of the following are methods for locking a mobile device to secure it?
Respuesta
-
Screen locks
-
Face locks
-
Swipe locks
-
All of the above
Pregunta 168
Pregunta
A shredder can be used to physically destroy a device.
Pregunta 169
Pregunta
When troubleshooting a BSOD, which would be methods to use?
Respuesta
-
Safe mode / safe boot
-
Disabling a driver
-
Removing hardware
-
All of the above
Pregunta 170
Pregunta
Where can you go to see logfiles with error codes for troubleshooting?
Respuesta
-
Errorlog.txt
-
BSOD
-
Event viewer
-
All of the above
Pregunta 171
Pregunta
Slow transfer speed is a common network issue.
Pregunta 172
Pregunta
Common network troubleshooting utilities include all the following except:
Respuesta
-
IPCONFIG
-
TRACERT
-
TRACKSTAT
-
NETSTAT
Pregunta 173
Pregunta
Always using trusted installation sources and websites is a malware removal best practice.
Pregunta 174
Pregunta
Which of the following are indicators of a virus?
Respuesta
-
Pop ups
-
Slow network connections
-
Slow PC
-
All of the above
Pregunta 175
Pregunta
What are some of the consequences of getting a virus?
Pregunta 176
Pregunta
Which of the following are symptoms of mobile operating system issues?
Respuesta
-
Dim display
-
Apps not loading
-
Slow performance
-
All of the above
Pregunta 177
Pregunta
Which tools are available to use for mobile operating system troubleshooting?
Pregunta 178
Pregunta
If applications are not loading you can:
Pregunta 179
Pregunta
To help counter extremely short battery life you can adjust your brightness settings.
Pregunta 180
Pregunta
Mobile devices slow down as internal storage fills up.
Pregunta 181
Pregunta
Electrical currents give off ozone gas.
Pregunta 182
Pregunta
Workplace security practices should include equipment storage and cable management.
Pregunta 183
Pregunta
You should always read the labels and follow instructions carefully when disposing of materials.
Pregunta 184
Pregunta
AUP stands for Audible Use Protocol.
Pregunta 185
Pregunta
Chemical hazards include:
Respuesta
-
Laser printer toner
-
Batteries
-
Capacitors
-
All of the above
Pregunta 186
Pregunta
Your basic PC toolkit should have which of the following?
Respuesta
-
Screwdrivers
-
Tweezers
-
Three prong pickup tool
-
All of the above
Pregunta 187
Pregunta
Which of the following are software diagnostic tools you can use for maintenance and troubleshooting?
Respuesta
-
Computer management
-
Event viewer
-
ERRORlog.txt
-
A and B
Pregunta 188
Pregunta
Software diagnostic tests can:
Respuesta
-
Detect problems
-
Repair problems
-
Prevent problems
-
All of the above
Pregunta 189
Pregunta
A hard drive self-test is a tool that enables a hard disk drive to test itself when the computer starts.
Pregunta 190
Pregunta
A compressed air canister is considered a cleaning compound or material.
Pregunta 191
Pregunta
Which of the following are valid licensing types?
Respuesta
-
Personal license
-
Open source license
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Shared license
-
A and B
Pregunta 192
Pregunta
You only need backups when you are making large changes.
Pregunta 193
Pregunta
You should avoid talking to co-workers while with customers.
Pregunta 194
Pregunta
When dealing with difficult situations and customers you should rant on social media outlets.
Pregunta 195
Pregunta
Confidential materials can be located on a printer.