Employee Standards and Problem Solving within a Retail Business.

Choose a problem a customer may have within a retail business.

If a customer becomes abusive how do you deal with this problem?

You come across a young child who is alone in your retail store what do you do?

Someone has taken ill in your retail store and fallen what do you do?

A man with a visible disability is struggling to carry the items he is buying around the store. What should you do?

Problems can occur within a retail team, fill in the blanks from the following problems with how to solve the issues. 1. If you don't get on with your team members you should tell a [blank_start]manager[blank_end] 2. A team member is not pulling their weight you should speak to them [blank_start]politely[blank_end] 3. A team member is leaving you out of social events you should speak [blank_start]to your manager[blank_end] 4. A team member is not completing a job properly you should [blank_start]show them the right way.[blank_end] 5. Some one is blaming you for work not being completed you should [blank_start]speak to your manager[blank_end]

If you are provided with a staff uniform you can choose if you want to wear it or not.

Appropriate dress code consists of

The correct attitude when working in retail is [blank_start]happy[blank_end] The correct skills when working in retail are [blank_start]confidence[blank_end] The correct behaviours to display in retail are [blank_start]professional[blank_end]

Effective communication can help with your customer service?

All retail stores will have a code of conduct which must be followed and it is your responsibility to read these?

If a customer asks you for help and advice it is your job [blank_start]to give them it[blank_end]