Fully Managed (by CMS) upto the Operating System and/or
application
Customer doesn't have any write access to
any production OS, hypervisor/vCenter,
security, network, storage and backup devices and/or
configuration
Customer cannot
create/delete/snapshot VMs
Customer may request read-only
access to device configuration (dealt
per case-basis)
Managed
Managed up to the hypervisor layer only
vCenter is initially built and configured with ESX clusters/virtual
networks etc. and then handed over to the customer. Customer is
able to create/delete/snapshot VM's
Customer doesn't have write access to any production
security, network, storage and backup devices and/or
configuration
Customer may request read-only access to the managed
device configuration (dealt per case-basis)
Un-Managed
Managed up to the hardware level only.
Customer/Managed Service Provider manages everything
above the hardware level