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1760059
Consumer Studies
Descripción
Consumer Study Chapter 15 & 16
Mapa Mental por
paulinemcnamara6
, actualizado hace más de 1 año
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paulinemcnamara6
hace más de 9 años
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Resumen del Recurso
Consumer Studies
A consumer - Someone who buys or uses goods or services
Needs - essential goods & services
Wants - non esential goods & services
Take aways, cars, designer jewellery
Food, clothes, shelter
What influences consumer decisions
Money
peer pressure
fashion trends
advertising
personal values
Impulse buying
buying things on the spur of the moment without thinking
often bad buys
regret - buyers remorse
Factors to consider when buying a product
Do I need it
Money
Fit for purpose
Quality
After sales service
Guarantee/warranty
Value
Durability
Design
Safety
Brand Name
Environmentally friendly
Maintenance
Size & Comfort
Sources of consumer information
Magazines
Internet
Bill Boards
Leaflets/Brochures/Posters
Newspapers
Word of mouth
Consumer Rights
the right to choice
the right to quality
the right to info
thr right to redress
the right safety
Consumer Responsibilities
Be well informed about product
examine product & services
Read instructions/labels/warning signs
shop around for value for money
Consumer Law
Consumers are protected in 3 ways
Law
The sale of goods & supply of services act 1980
Merchantable quaity
fit for purpose
Be as described
Correspond to samples
Services must be
done with care
Carried out by skilled person
Good quality materials
Consumer information Act 1978
Info on claims must be true
Advertisements must be true
False claims about price of goods are illegal
Government Organisations
Voluntary Orgaisations
Contract
When you buy something you enter into a contract with the shopkeeper
Guarantee
A promise made to you by the manufacturer of the goods
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