Positive Communication Mind Map

Descripción

Postgraduate ADR Mapa Mental sobre Positive Communication Mind Map, creado por Jean Ramsay el 16/10/2019.
Jean Ramsay
Mapa Mental por Jean Ramsay, actualizado hace más de 1 año
Jean Ramsay
Creado por Jean Ramsay hace alrededor de 5 años
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Resumen del Recurso

Positive Communication Mind Map
  1. taking an interest in what people have to say and being an attentive recipient of the information
    1. strategies
      1. paraphrasing
        1. reframing
          1. minimal encouragers
            1. short phrases or utterances that demonstrated to a speaker that they are being understood and should keep speaking
            2. suspending judgement
            3. Positive Communication/Listening
              1. barriers
                1. language barriers
                  1. selective listening
                    1. emotional content (emotionally charged)
                      1. lack of preparation
                        1. unwillingness to discuss
                          1. lack of urgency or deadline
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