19792709
Description
Mind Map by Jean Ramsay, updated more than 1 year ago
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Created by Jean Ramsay
about 5 years ago
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ADR: Verbal Communication Mind Map
- Manifest Content
- the actual words being spoken
- Clarity: speaking to be understood
- blaming: accusatory statements,
escalate conflict and generally
make things worse
- future focus: "how can we make
sure this never happens again?"
- the actual words being spoken
- Delivery
- how you speak. Affects how
your message will be
received
- Speed: standard conversational pace
- tone: emphasize key parts ,
capture attn. of other party
- articulation: helps with comprehension.
Proper articulation aids in being perceived
as credible
- articulation: helps with comprehension.
Proper articulation aids in being perceived
as credible
- tone: emphasize key parts ,
capture attn. of other party
- Speed: standard conversational pace
- how you speak. Affects how
your message will be
received
- Reaction
- be aware of your audience and their
reaction to your statements
- self monitoring- monitoring the
reaction of the other party and
changing your statements accordingly
to get a favourable outcome
- self monitoring- monitoring the
reaction of the other party and
changing your statements accordingly
to get a favourable outcome
- be aware of your audience and their
reaction to your statements
- Latent content
- non verbal cues that aid in
interpretation (body language)
- non verbal cues that aid in
interpretation (body language)
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