To promote this you can use non
discriminatory language e.g calling a service
user by their name not "love" or "dear"
Avoid being patronising e.g when talking to
an older or younger person
Meeting individuals needs:
Mobility: enabling all resources and areas to be
accessible by providing e.g ramps,lifts and automatic
door where neccesary
Communication needs: Provide "easy read" versions of information,
hearing loops and information in different formats such as languages as
appropiate: sign language
dietary needs: ensure variety in meals offered, e.g halal, diabetic,
gluten free and vegetarians diet
Nota:
Vary choices for your service user this can make people feel empowered.
Support cultural needs: provide prayer rooms, transport to church and
opportunities to celebrate service user cultures and religions
Treating all individuals irrespective of age, race, gender,
religion, disability, ethnicity and sexuality:
Give all individuals the same choices and
opportunities regardless of differences
No racist, ageist comments or actions
Challenge discrimination
Arrange visits to places with wheelchair access, hearing
loops and so on
Maintaining Confidentiality
means:
Meeting legal requirements for keeping
and using personal information
Preventing unauthorised people from accessing personal
information
Maintaining confidentiality in health and social care settings
Share information with other practicitoners
only on a "need to know" basis and only with
those directly involved
Keep patients records secure e.g lock them in a
cabinet, if stored electrically make sure there i a
secure password
Use a private office or empty room for
meetings with residents or family to discuss
treatment or care
Do not discuss patients,residents or any other
service user in public
Inform service user of circumstances when
information can not be kept confidential; e.g if service
user is in danger or others is in risk of harm
Promoting individuals' rights and beliefs
MEANS:
Valuing all individuals
Acting in the best interests of a service user
Freedom from discrimination
Treating eachother with dignity and respect
How to promote individuals rights and beliefs in health and
social settings
Give service user choice; e.g over diet, which choice of clothes they want
to wear, which activities they want take part in
Maintain privacy (knock on the door before entering a resident room; pull
curtain round a hospital bed)
Provide access for an advocate for an adult with learning
disabilities
For those with religous beliefs; provide a prayer or
transport to a church/mosque
Provide access to a translator if the service user first
language is not English
Always explain any procedures to be carried out a a patient
has a right to refuse treatment once they have heard all of
the necessary information