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business correspondence

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MAPA MENTAL BUSINESS CORRESPONDENCE
estefanycardenas
Mapa Mental por estefanycardenas, actualizado hace más de 1 año
estefanycardenas
Creado por estefanycardenas hace más de 9 años
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Resumen del Recurso

business correspondence
  1. The 5 C principles
    1. Clear
      1. Corteous
        1. Complete
          1. Correct
            1. Consice
            2. A businessman writes and receives letters in his day to-day transactions.
              1. Writing style of business documents
                1. Audience
                  1. Purpose
                    1. Types of communication
                      1. Types of business documents
                2. Importance of business correspondence
                  1. Help in maintaining proper relationship
                    1. Inexpensive and convenient mode
                      1. Create and maintain goodwill
                        1. Serves as evidence
                          1. Help in expansion of business
                          2. Essential features of a good business letter
                            1. outer features
                              1. Quality of paper
                                1. Color of the paper
                                  1. Size of the paper
                                    1. Folding of letter
                                      1. Envelope
                              2. Inner features
                                1. Simplicity
                                  1. Clarity
                                    1. Accuracy
                                      1. Completeness
                                        1. Relevance
                                          1. Courtesy
                                            1. Neatness
                                2. Types of business letter
                                  1. Acknowledgment letter
                                    1. Order letter
                                      1. Refusal letter
                                        1. Quotation letter
                                          1. Complaint letter
                                            1. Adjustment letter
                                            2. Business letter

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