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The IT Professional

Descripción

Cisco IT Essentials Mapa Mental sobre The IT Professional, creado por William Suarez el 13/02/2014.
William Suarez
Mapa Mental por William Suarez, actualizado hace más de 1 año
William Suarez
Creado por William Suarez hace casi 11 años
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Resumen del Recurso

The IT Professional
  1. Level one technician
    1. Business policies
      1. A Cell Centre
        1. Cyber law
          1. Ethics and legal considerations
            1. Documentation and chain of custody
              1. Legal procedures overview
                1. Service level agreement
                  1. Communication skills and troubleshooting
                    1. Workstation ergonomics
                      1. Types of difficult customers
                        1. Talkative
                          1. Rude
                            1. Angry
                              1. Knowledgeable
                                1. Inexperienced
                                2. Proper netiquette
                                  1. Holds and transfers
                                    1. Determine the problem
                                      1. Know
                                        1. Relate
                                          1. Understand
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