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Employee Best Practices

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(Chapter 11 - The IT Professional) Cisco IIT essentials Mapa Mental sobre Employee Best Practices, creado por groche el 25/02/2014.
groche
Mapa Mental por groche, actualizado hace más de 1 año
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Creado por groche hace casi 11 años
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Resumen del Recurso

Employee Best Practices
  1. Workstation ergonomics
    1. Time management
      1. Stress management
        1. Observing Service Level Agreements (SLA)
          1. Contract that defines expectations between an organisation and the service vendor
            1. The technician's job is to honour the SLA
              1. An SLA includes
                1. Response time guarantees
                  1. Equipment and software that is supported
                    1. Where service is provided
                      1. Preventive maintenance
                        1. Diagnostics
                          1. Part availability (equivalent parts)
                            1. Cost and penalties
                              1. Time of service availability

                                Nota:

                                • for example, 24x7 or Monday to Friday, 8 am to 5 pm
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