Advanced Troubleshooting

Descripción

Kyeopta Cisco IT Essentials Mapa Mental sobre Advanced Troubleshooting, creado por 애스톤 (Aston) el 26/02/2014.
애스톤 (Aston)
Mapa Mental por 애스톤 (Aston), actualizado hace más de 1 año
애스톤 (Aston)
Creado por 애스톤 (Aston) hace más de 10 años
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Resumen del Recurso

Advanced Troubleshooting
  1. Six steps of troubleshooting
    1. Step 1: Identify the problem
      1. Open-ended Questions
        1. How often does the computer fail to start?
          1. What type of computer do you have?
          2. Close-ended Questions
            1. Has anyone used the computer?
              1. Do you have Windows installation media available?
            2. Step 2: Establish a Theory
              1. Incorrect jumper settings
                1. Computer power problems
                2. Step 3:Test the Theory
                  1. Restart the computer
                    1. Reset the jumper
                    2. Step 4: Establish a Plan
                      1. Manufacturer FAQs
                        1. Helpdesk Repair Logs
                        2. Step 5: Verify Full System
                          1. Reboot the Computer
                            1. Print a Document
                            2. Step 6: Document Finding
                              1. Discuss the solution implemented with the customer
                                1. Document any components you used in the repair
                              2. Operating System
                                1. Problems can be attributed to hardware, software, networks, or some combination of the three.
                                  1. A stop error is a hardware or software malfunction that causes the system to lock up.
                                    1. To prevent errors, verify that the hardware and software drivers are compatible.
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