Advanced Troubleshooting

Descripción

Cisco IT Essentials Mapa Mental sobre Advanced Troubleshooting, creado por srai3 el 26/02/2014.
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Mapa Mental por srai3, actualizado hace más de 1 año
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Creado por srai3 hace casi 11 años
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Resumen del Recurso

Advanced Troubleshooting
  1. Step 1: Identify the problem
    1. Open-ended question
      1. When did the problem start?
        1. what problem are you experiencing?
        2. closed-ended question
          1. has any network equipment changed?
            1. have any other computer been added to the network?
          2. Step 2: Establish a Theory of Probable Cause
            1. Computer power problem
              1. loose external cable connection
                1. loose data cable connection
                  1. Loose adapter card
                  2. Step 3: Test the Theory to Determine Cause
                    1. Restart the computer
                      1. Disconnect and reconnect the external cable
                        1. Disconnect and reconnect the internal cable
                          1. Secure the adapter card
                          2. Step 4: Establish a Plan of Action to Resolve the Problem and Implement the Solution
                            1. Manufacturer website
                              1. Contact technician
                                1. Internet search
                                  1. Technician website
                                  2. Step 5: Verify Full System Functionally and, if Applicable, Implement Preventive Measures
                                    1. Reboot the computer
                                      1. Restart the external devices
                                        1. Access all drives and shared resources
                                        2. Step 6: Document Findings, Actions, and Outcome
                                          1. Discuss the solution implemented with costumer
                                            1. Have the costumer verify the problem has been sloved
                                              1. Provide the costumer with all paperwork
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