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Ethical and legal
considerations
- Ethical
considerations
- Always have respect for your
customers and their property
- Property includes
- Emails
- Phone lists
- Records or data
- Hard copies of files and data left on a desk
- Emails
- Property includes
- Before accessing an
account, get the permission
- Keep usernames and
passwords confidential
- Don't divulge
customer information
to anyone else
- Do not send unsolicited
messages to a customer
- Mass mailings
- Chain letters
- Forged or anonymous emails
- Mass mailings
- Always have respect for your
customers and their property
- Legal
considerations
- It is not permissible (not allowed) to
- make any changes to software or
software without customer
permission
- access a customer's or
co-worker's account without
customer permission
- install, copy, or share digital
content (software, music,
text, images, video, etc) that
are copyrighted
- use a customer's company
IT resources for commercial
purposes
- make a customer's IT
resources available to
unauthorised users
- knowingly use a
customer's company
resources for illegal
activities
- share sensitive
customer
information
- make any changes to software or
software without customer
permission
- It is not permissible (not allowed) to
- Ethical
considerations
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