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86832
EMOTIONAL INTELLIGENCE
Descripción
LEADERSHIP & MANAGEMENT Mapa Mental sobre EMOTIONAL INTELLIGENCE, creado por wezzbox el 13/05/2013.
Sin etiquetas
leadership & management
leadership & management
Mapa Mental por
wezzbox
, actualizado hace más de 1 año
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Creado por
wezzbox
hace más de 11 años
64
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Resumen del Recurso
EMOTIONAL INTELLIGENCE
THEORIES
Mayer & Salovey
FOUR ELEMENTS to EI
1. Identifying emotions
the ability to perceive emotions in self and others
as well as in objects and art
2. Using emotions
the ability to use and generate emotions
to communicate
or employ them in creating or thinking
3. Understanding emotions
the ability to understand emotional information
how emotions progress and combine
to reason about the emotionsl
4. Managing emotions
ability to regulate emotions in self and others
so as to promote personal growth and understanding
Daniel Goleman
1. Personal competence model
RECOGNISING
personal emotions
strengths
limitations
capabilities
impulses
resources
E.I. RELIES ON
self-confidence
self-management
conscientiousness
initiative
adaptability
2. Social competence model
INVOLVES
social awareness
empathy
recognising & meeting client needs
developing others' abilities
leadership
influence and persuasion
conflict management
teamwork
LEARNING E.I.
Motivation, Resilience, and conscientiousness are hardest traits to learn
use training that demands and develops each person's traits to the full
and develop coping strategies
minimise impact of personal limitations
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