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Defining Customer Service

Descripción

Best Practice in Customer Service Mapa Mental sobre Defining Customer Service, creado por Antonia Blankenberg el 25/07/2017.
Antonia Blankenberg
Mapa Mental por Antonia Blankenberg, actualizado hace más de 1 año
Antonia Blankenberg
Creado por Antonia Blankenberg hace más de 7 años
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Resumen del Recurso

Defining Customer Service
  1. Standards
    1. The level of standard required by staff in delivering a service
      1. Individual and team responsibilities
        1. Service times
          1. Quality assurance
          2. Policies
            1. Returns and exchanges
              1. Product availability/ordering
                1. Dealing with complaints
                2. Procedures
                  1. Greeting customers
                    1. Customer returns and exchanges
                      1. Dealing with aggressive customers
                        1. Dealing with customer complaints
                          1. Product availability/ordering
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