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9635886
Risk Assessment in the Workplace
Description
Best Practice in Customer Service Flowchart on Risk Assessment in the Workplace, created by Antonia Blankenberg on 25/07/2017.
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retail
hospitality
customer service
best practice in customer service
Flowchart by
Antonia Blankenberg
, updated more than 1 year ago
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Created by
Antonia Blankenberg
over 7 years ago
113
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4
Resource summary
Flowchart nodes
1. Identify the Hazards
3. Evaluate the risks and decide on precautions - if you're unsure, ask to your superior
4. Implement changes to fix the hazard
2. Decide who might be harmed and how
A hazard is anything that may cause harm to a person
This could be a customer or staff. Injuries could be big or small.
An example of this is putting up a wet floor sign
Finding and removing hazards is important in ensuring customer safety
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