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Description
Flashcards by Katia Espinosa, updated more than 1 year ago
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Created by Katia Espinosa
over 9 years ago
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| Question | Answer |
| BUSINESS CORRESPONDENCE | is the communication or exchange of information in a written format for the process of business activities. |
| BUSINESS LETTERS | There are a number of types of business letters in English that assistants need to be able to write in order to be successful in business.Begin with a clear understanding of business letters writing basics. |
| TYPES OF BUSINESS LETTERS | QUOTATION LETTERS, ACKNOWLEDGMENT LETTERS, COMPLAINT LETTERS, ORDER LETTERS, REFUSAL LETTERS, ADJUSTMENT LETTERS |
| QUOTATION LETTERS | you would write a letter of quotation to a ventilation company explaining your situation and requesting aquote to complete the job. |
| ACKNOWLEDGMENT LETTERS | Response to an oder letter most companies acknowledge all orders immediately. A printed form is generally used to acknowledge orders from regular customers who have been dealing with the same company for some time. |
| COMPLAINT LETTERS | Complaint lettler are an effective way of expressing your dissatisfaction with a product or service. They give a clear picture of your problem. While writing a complaint letter always remember to include all the details of transaction in the letter. |
| ORDER LETTERS | consists of three paragraphs: In the first paragraph you state that you wish to make an order. In the second paragraph you write your order. In the third paragraph you include the method of payment, delivery date and shipping instructions. |
| REFUSAL LETTERS | Always soften this negative attitude by using courtesy. A refusal should never be used with a blunt answer. |
| ADJUSTMENT LETTERS | A REFUND - the customer receives his money back. A REPLACEMENT - The customer receives the same item. A CREDIT - The customer receives a credit for the same amount |
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