Created by lmhatchard
about 11 years ago
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Question | Answer |
opportunities | favourable times or chances for progress and advancement |
change | the transformation or modification of an organization and/or its stakeholders |
challenge | the call to competition, contest, or battle. |
organizational behaviour | the study of individual behaviour and group dynamics in organizations |
psychology | the science of human behaviour |
sociology | the science of society |
structure | the systems of communication, authority, and workflow. |
technology | the tools, knowledge, and/or techniques used to transform inputs into outputs. |
people | the human resources of the organization. |
task | an organization's mission, purpose, or goal for existing. |
inputs | human, informational, material, and financial resources used by the organization. |
throughputs | materials and resources as they are transformed by the organization's technology component. |
formal organization | the official, legitimate, and most visible part of the system. |
informal organization | the unofficial and less visible part of the system. |
Hawthorne studies | studies conducted during the 1920s and 30s that discovered the existence of the informal organization. |
formal organization (overt) | goals and objectives policies and procedures job descriptions financial resources authority structure communication channels products and services |
informal organization (covert) | beliefs and assumptions perceptions and attitudes values feelings such as fear, joy, anger, trust, and hope group norms informal leaders |
manufacturing sector | production of basic materials such as steel, and the production of finished products such as automobiles. |
service sector | transportation, financial services, insurance, retail sales. |
government sectors | infrastructure, non profit organizations. |
three key questions in evaluating quality-improvement ideas for people at work | 1) Does the idea improve customer response? 2) Does the idea accelerate results? 3) Does the idea increase the effectiveness of resources? |
objective knowledge | knowledge that results from research and scientific activities |
skill development | the mastery of abilities essential to successful functioning in organizations |
nine essential skills for work, learning, and life | reading text, document use, numeracy, writing, oral communication, working with others, continuous learning, thinking skills, computer use. |
psychology | the science of human behaviour |
sociology | the science of society |
engineering | the applied science of energy and matter |
anthropology | the science of the learned behaviour of human beings |
management | the study of overseeing activities and supervising people in organizations |
medicine | the applied science of healing of treatment of diseases to enhance an individual's health and well-being |
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