MGMT 330 Chapter 1

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Organizational Behaviour Flashcards on MGMT 330 Chapter 1, created by lmhatchard on 11/09/2013.
lmhatchard
Flashcards by lmhatchard, updated more than 1 year ago
lmhatchard
Created by lmhatchard about 11 years ago
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Question Answer
opportunities favourable times or chances for progress and advancement
change the transformation or modification of an organization and/or its stakeholders
challenge the call to competition, contest, or battle.
organizational behaviour the study of individual behaviour and group dynamics in organizations
psychology the science of human behaviour
sociology the science of society
structure the systems of communication, authority, and workflow.
technology the tools, knowledge, and/or techniques used to transform inputs into outputs.
people the human resources of the organization.
task an organization's mission, purpose, or goal for existing.
inputs human, informational, material, and financial resources used by the organization.
throughputs materials and resources as they are transformed by the organization's technology component.
formal organization the official, legitimate, and most visible part of the system.
informal organization the unofficial and less visible part of the system.
Hawthorne studies studies conducted during the 1920s and 30s that discovered the existence of the informal organization.
formal organization (overt) goals and objectives policies and procedures job descriptions financial resources authority structure communication channels products and services
informal organization (covert) beliefs and assumptions perceptions and attitudes values feelings such as fear, joy, anger, trust, and hope group norms informal leaders
manufacturing sector production of basic materials such as steel, and the production of finished products such as automobiles.
service sector transportation, financial services, insurance, retail sales.
government sectors infrastructure, non profit organizations.
three key questions in evaluating quality-improvement ideas for people at work 1) Does the idea improve customer response? 2) Does the idea accelerate results? 3) Does the idea increase the effectiveness of resources?
objective knowledge knowledge that results from research and scientific activities
skill development the mastery of abilities essential to successful functioning in organizations
nine essential skills for work, learning, and life reading text, document use, numeracy, writing, oral communication, working with others, continuous learning, thinking skills, computer use.
psychology the science of human behaviour
sociology the science of society
engineering the applied science of energy and matter
anthropology the science of the learned behaviour of human beings
management the study of overseeing activities and supervising people in organizations
medicine the applied science of healing of treatment of diseases to enhance an individual's health and well-being
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