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| Question | Answer |
| Organisation Chart | A diagram that shows the internal structure of an organization. |
| Hierarchy | Refers to the level of responsibility in an organization. Shows the authority of people in a business. |
| Chain of Command | The route by which decisions are passed down the different levels of the organization. Starts with the people with the most authority. |
| Span of Control | Refers to how many people someone is responsible for. It is the number of subordinates that a person has direct authority over. |
| Centralized | An organization in which most of the decisions are made at the head office. |
| Decentralized | An organization that allows staff to make decisions at a local level |
| Motivation | The will to work. |
| Communication | The passing of information form one person in an organization to another. |
| Barriers to Communication. | Something that prevents the flow of communication. |
| Internal Communication | Communication that takes place between people within the organization. |
| External Communication | Communication that takes place between the business and people outside the organization. |
| Remuneration | Payment to employees. |
| Wage | A method of paying employees for their work, usually on a weekly basis. |
| Salary | A method of paying employees for their work, usually calculated on an annual basis and paid monthly. |
| Commission | A method of payment where workers' pay is based on the value of products they have sold. |
| Piece Rate Pay | A method of payment where workers are paid per item or unit they produce. |
| Time Rate Pay | A method of payment where workers are paid per hour that they have worked. |
| Performance Related Pay | This is a payment of reaching an agreed target. It may be a personal target agreed with an individual. |
| Maslow Hierarchy of Needs |
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