Effective Communication

Question	Answer
Emotional Attunement	The capacity to read a situation, to grasp it's emotional tone; to know when something is off, even though it looks ok on the surface or to sense that it is actually ok despite the appearances to the contrary.
Linear Communication	Sender and receiver using 1 or more of the senses; sender is responsible for the accuracy of the content and emotional tone; Risks: makes assumptions about concerns/needs of the receiver, task centered without impact of the awareness
Circular Communcation	Sender and receiver - continuous Many factors: skills and abilities and value systems of both, dependent on more than one message; takes into account one person's response to another as well as situational context and interpersonal space
Heart-Head-Heart	2 aspects of communication: one with head and other with heart heart to heart is about feelings head to head is information, tasks, activities, solutions
PEARLS	Partnership Empathy/Emotions Apology/Appreciation Respect Legitimation Support autonomy and competence
PEARLS PARTNERSHIP	JOINT PROBLEM "LET'S TACKLE TOGETHER"
PEARLS EMPATHY/EMOTIONS	SHOW UNDERSTANDING "YOU LOOK UPSET OR YOU SOUND DISCOURAGED"
PEARLS APOLOGY/APPRECIATION	SHOWS CONCERNS FOR "FAUX-PAS" HURTS, OR ERRORS "I'M SORRY YOU HAD TO SUFFER"
PEARLS RESPECT	SHOW VALUE FOR CHOICES MADE "I RESPECT YOUR COURAGE"
PEARLS LEGITIMATION	NORMALIZE AND VALIDATE "ANYONE IN YOUR POSITION WOULD BE..."
PEARLS SUPPORT AUTONOMY AND COMPETENCE	OFFER ONGOING SUPPORT AND CONFIDENCE "I'D LIKE TO SUPPORT YOUR DECISON
RELATE	REASSURE EXPLAIN LISTEN ANSWER TAKE ACTION EXPRESS APPRECIATION
ARTS OF RELATIONSHIP-CENTERED COMMUNICATION	ASK WITH SKILLED INQUIRY RESPOND TO PATIENTS WITH EMPATHY TEACH A MEANINGFUL DIAGNOSIS/PLAN SEEK A COLLABORATIVE PLAN THROUGH SHARED DECISION MAKING
THE 3 FUNCTION MODEL	BUILD THE RELATIONSHIP ASSESSING THE PTS PROBLEMS MANAGING THE PTS PROBELMS
4 HABITS OF EFFECTIVE COMMUNICAITON	INVEST IN THE BEGINNING ELICIT THE PTS PERSPECTIVE DEMONSTRATE EMPATHY INVEST IN THE END
ESSENTIAL ELEMENTS OF COMMUNICATION (KALAMAZOO CONSENSUS)	1-BUILD THE CLINICIAN-PT RELATIONSHIP 2-OPEN THE DISCUSSION 3-GATHER INFO 4-UNDERSTAND THE PTS PERSPECTIVE 5-SHARE INFO 6-REACH AGREEMENT ON PROBS AND PLANS 7-PROVIDE CLOSURE
CALGARY-CAMBRIDGE MODEL	INITIATING THE SESSION GATHERING INFO PROVIDING STRUCTURE BUILDING RELATIONSHIP EXPLANATION & PLANNING CLOSING THE SESSION
PT CENTERED CARE MODEL	EXPLORING THE DISEASE & THE ILLNESS EXPERIENCE UNDERSTANDING THE WHOLE PERSON FINDING COMMON GROUND INCORPORATING PREVENTION & HEALTH PROMOTION ENHANCING THE RELATIONSHIP BEING REALISTIC
THE E4 MODEL FOR PHYSICIAN-PT COMMUNICATION	ENGAGE THE PERSON AND THEIR AGENDA EMPATHY (ASK THEIR PERSPECTIVE AND RESPOND WITH EMPATHY) EDUCATE ENLIST THE PT AS A COLLABORATIVE PARTNER
SMITH'S PT CENTERED INTERVIEIWING	Image: 0c1278e1-312a-4db8-91a6-6fd9e5408c15 (image/png)
SEGUE FRAMEWORK	SET THE STAGE ELICIT INFO GIVE INFO UNDERSTAND THE PTS PERSPECTIVE END THE ENCOUNTER
PSYCHOLOGICAL CONTEXT	represents the person as an individual and what the sender and the receiver bring to the interaction. Includes needs, desires, values, personalities.
RELATIONAL CONTEXT	reflected via the 'reaction' the healthcare provider and patient have to each other.
SITUATIONAL CONTEXT	relevant when discussing interpersonal communication. This is the psycho-social place with the communication is occurring. Conversation at home with a home health care nurse is quite different than that of a conversation in an ICU with the nurse.
ENVIRONMENTAL CONTEXT	factors such as lighting, furniture, temperature, and even time of day.
CULTURAL CONTEXT	volume of your voice, use of touch, eye contact, etc.
4 STEPS TO CREATING A PX STRATEGIC COMMUNICATION PLAN	ASSESS CURRENT STATE REVIEW CRITICAL DOCUMENTS IDENTIFY GAPS CREATE COMMUNICATION PLAN

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Effective Communication

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	Created by Beth Ryther about 8 years ago