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Defining Customer Service

Description

Best Practice in Customer Service Mind Map on Defining Customer Service, created by Antonia Blankenberg on 25/07/2017.

Mind Map by Antonia Blankenberg, updated more than 1 year ago

	Created by Antonia Blankenberg over 7 years ago

168

Resource summary

Defining Customer Service

Standards
1. The level of standard required by staff in delivering a service
2. Individual and team responsibilities
3. Service times
4. Quality assurance
Policies
1. Returns and exchanges
2. Product availability/ordering
3. Dealing with complaints
Procedures
1. Greeting customers
2. Customer returns and exchanges
3. Dealing with aggressive customers
4. Dealing with customer complaints
5. Product availability/ordering

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